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Business Profile

Floor Materials

Klassic Karpets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

This profile includes complaints for Klassic Karpets's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The carpet they installed is defective. ****** has been telling us for 5 months that he would replace it. He continues to put us off and not return calls. He did not show up or call on the day he said he would replace the carpet. We have asked for a refund and he will not respond to our request. We have been patient and understanding but that is getting us NO RESULTS. The carpet is a tripping hazard in our home and needs replaced.

    • Initial Complaint

      Date:12/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Not the multi-day process for any of the steps. The issues are the lack of commitment to actually showing up - entire days of no workers and no communication. When people do show up it’s almost always Noon or later. Explanations as to lack of workers that conflicts with what is communicated by the workers themselves. We did not change our minds on carpet, it was not ordered correctly by Curtis.

       

      The demolition was done on September 26 and the first piece of wood in the kitchen was not laid until November 16. We met for tile selection on November 22 which was the first time we were asked and it was a week and a half before we were told that Tile was not available at which time we quickly selected another Tile .Communication of certain people being on the job on certain days and when steps
      Of the job will be done - minimal expectations that are consistently wildly not met. 

      Regards,



      ******** *****

      Business Response

      Date: 12/12/2023

      We are sorry that this process has taken so long.  In the beginning you had not picked out to even order your tile, wood flooring takes longer because it has to sit out for three to four days before we can put down as well as sand and stain. We had to tear out and prep existing flooring including the original tile which is a nightmare to tear up.  We have been working long hours to try and get this job done for you, we have been short handed and when we take on a big job such as this one, we are counting on our employees to show up and get the job done, not to mention the unexpected personnel issues that have come up with the owner. Again, this is no fault of yours and we apologize for this as well.    We apologize for the inconvenience that you have had in this process, but we will work as hard as we can to get the job done.  But it may be a good thing it has taken so long because you have changed your mind on the carpet just recently so again that is not entirely our fault.  We will continue to work to get this job finished as soon as we can to resolve any inconvenience we have caused for you and your family.  Again just bare with us and we assure you that you will be completely satisfied with the end results.  Thank you, Klassic Karpet 

    Klassic Karpets is NOT a BBB Accredited Business.

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