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Average of 13 Customer Reviews
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Review fromDebra P
Date: 10/14/2022
1 starI wouldn't give any stars if I could. I ordered 3 plants in March 2022. 2 came very late in the Summer and then the 3rd came dead. Was given a replacement date of October 2022 and now they say November when we will have snow. By then they will change it again until Spring. I want my plant NOW. I will NEVER do business with them again.Review fromHsiujun W
Date: 08/21/2022
1 starHsiujun W
Date: 08/21/2022
I used to order plants from Spring Hill Nursery when lived in East coast. I received $300 certificate as a parting gift from my colleague when I moved to Pacific Northwest. I ordered total of 20 plants, 8 got cancelled (after few months waiting); 5 out of arrived 12 died. Even though the business refunded part of those dead plants, the experience was not pleasant. Also, the accounting part was horrible that I got notified I havent paid in full! I have to write and called multiple times in order to clear the errors! I stopped ordering from them even though there is still $100 left in certificate. Not worth of the effort when I can get plants nearby with better survival rate!
Spring Hill Nursery
Date: 08/22/2022
Thank you for your feedback, I apologize for the issues you experienced with your plants. I have issued a credit back to your gift certificate ending in ****-2 in the amount of $200.00, you can use this to place a future order. Your account number is ********.Review fromCarola D
Date: 07/22/2022
1 starCarola D
Date: 07/22/2022
If I could give Zero stars I would . I happily placed a plant order with Springhill Nursery on March 1st,2022 to start my brand new landscaping. I been eagerly waiting for the order . I have contacted them numerous times since March to get the status of the shipment. Always told it is delayed until today July 22, 2022 when I learned the order was cancelled on July 20, 2022 due to all items , every single item was out of stock ??? Huh?! There has been no communication from Springhill Nursery that the order was cancelled . I was told my credit card will be refunded within 30 days . I am flabbergasted that a big nursery company can treat customers like this , take our money before the order even shipped , then not have the courtesy to contact the customer that the order was unfortunately cancelled due to that is indeed very hard to believe that they cant do it with todays technology. And then I was told I will receive a postcard by mail ! I can NOT recommend this company to anyone they are simply not trustworthy. Unfortunately they belong to other online nurseries . So please learn from my mistake and do your homework before ordering .Spring Hill Nursery
Date: 07/28/2022
Thank you for your feedback, I'm sorry that your order was cancelled due to the items being out of stock and you were not notified sooner. An email did go out on 07/25/2022 notifying of the cancellation, it may have gone to your junk or spam folder. A refund was processed back to your credit card on 07/20/2022 and normally takes 3 - 5 business days for the banks to process it back to your account.
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