Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items tonight from an online auction house (Beyond the Door). I was frustrated with the functionality of the site and sent feedback to the auctioneer.
  I wasn’t happy with his reply and said I just wouldn’t purchase from him again. He went on to reply with another unhelpful email
  I decided to share my unhappiness with the experience on his ******** page, which I thought was ok since it’s a business page and allows feedback.
  He went on to post my personal email and our correspondence on his business page and is now harassing me.
  
  I know this won’t get solved by tomorrow (3-1)but I am afraid to pick up my items in person tomorrow and he already has my money.
  
  Are there any laws about businesses retaliating against someone posting their experience? This doesn’t seem right at all

  Business Response

  Date: 03/15/2023

  Hello, the desired outcome of the situation is a refund. This was offered very early on in the initial email communications, but is still on the table as a solution. Upon confirmation from the BBB we will issue a refund in full to the card on file. Thank you for working towards a resolution. 

  I have been responding to the complaints you submitted against my company to multiple agencies. I can tell through each of our submissions there are difficult feelings. We both have allowed this to go too far and as stated in my responses to these agencies, to help resolve this situation I will issue a full refund for your purchases as you requested upon your confirmation of this email. I honestly thought you would be conducting a chargeback with the credit card company to get the funds back, but I respect your choices by posting/ filing with various organizations. Unfortunately, I cannot fulfill your request to delete the information on ******** due to you blocking me. As the original poster you have control over the entire post from the very beginning. So, if you wish this to be deleted please take the necessary actions. If you don't want to delete it, that is fine too. There is absolutely zero pressure either way, I just want you to understand that those powers are completely in your control. Through these actions together we can de-escalate the situation, but it's going to take us both cooperating together. You have taught me various lessons as a young business owner and have made your point clear, I want you to know I value this. Me losing the funds from the transaction and more importantly, you the customer is something I will never forget, but will learn from.  Please let me know if the card on file with HiBid is still a good card to issue the refund too. I sincerely did not intend for our initial conversation to go the way it did and I want you to know I truly mean that. 

  Customer Answer

  Date: 03/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******