Complaints

This profile includes complaints for Dutch Legacy Homes by Merle Troyer LLc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dutch Legacy Homes by Merle Troyer LLc has 2 locations, listed below.

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  Dutch Legacy Homes by Merle Troyer LLc

  PO Box 416 Hartville, OH 44632-0416

• 

  Dutch Legacy Homes by Merle Troyer LLc

  10532 Cleveland Ave NW Uniontown, OH 44685

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We deposited $10,000.00 with Dutch Legacy for the construction of a home. We made it quite clear that we wanted to start construction before month of December and we were told that was not a problem. We were told the prelimary drawings would be available in 1 to 1 1/2 weeks time. 2 weeks passed and I made a call the ***** asking where the drawings were and was told he had not heard anything yet. Approximately 1 week later we received a message that the drawings were available for us to view. Upon meeting with ***** we expressed concern with the layout of the kitchen and wanted to have some changes made. We were told that he could show us a different layout, but was out of the brochures and he would get back with us with another option. This was the last we heard from him. Realizing too much time had passed to meet our construction deadline, paying weekly penalty payments to the bank to hold our interest rate on our construction loan, we asked for a refund on our deposit so we could begin the search for a new builder. ***** never returned our phone calls, texts or emails. He made no attempt to come to a resolution.

  Customer Answer

  Date: 07/13/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Dutch Legacy Homes by ***** ****** LLc regarding complaint ID *********
  
  
  
  Regards,
  
  
  ******** *******

  Business Response

  Date: 08/24/2023

  To Whom It May Concern,
  We are responding to Complaint ******** reported by *** * ***** ******* against our business Dutch Legacy Homes.
  We are being reported as receiving a $10,000.00 deposit from the ********' which is initially required to begin the drafting of their home, preparing contracts, drawing plans, etc. which we did receive on 10/13/22.
  It is clearly verbally communicated to ALL clients that this deposit is NONREFUNDABLE and I have enclosed a copy of our Deposit Acknowledgement Form that both *** * ******** signed on 10/13/22 which clearly outlines, by their signatures, that they were fully aware that this deposit was nonrefundable.
  We expect that this will clearly appeal their allegations of business misconduct and that all reporting of such will be removed from our Business profiles with the Better Business Bureau. Should anything further be needed, please contact us by email or office phone above.
  

  
  

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to
  complaint ID ********* and have determined that this proposed action would not
  resolve my complaint.  For your reference, details of the offer I reviewed
  appear below.
  
  Dutch Legacy Homes were given a deposit of
  $10,000.00 to begin the process of constructing our residential home. We were
  told, due to the time line we gave the builder, the plans would be available
  for review in 1 to 1 1/2 weeks. At 2 weeks we contacted Dutch Legacy and asked
  when the drawings would be available. ***** *esponded he did not know as he had
  not been contacted by his draftsman. Once the prelimary drawings were available
  to view, they were not to our satisfaction. We expressed concern over the size
  of the door openings and the kitchen layout was not as we would like. We
  requested revisions to the kitchen and door openings. We were given a contract
  to review at the conclusion of that meeting. We informed ***** we would have
  our legal counsel review the contract as we waited for the revisions to be made
  to the plans.  We never received any further communication from
  ****** 
  Dutch Legacy Homes should
  be responsible and refund the deposit made on a construction project they were
  obviously not prepared to service in a timely manner. 
  We have also filed a
  complaint with the **** ******** ********* office as these unreputable
  contractors must be stopped. 
  Regards,
  
  ******** *******