Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint involves John Hinderer Honda Warranty and inability to fix vehicle repairs . Beginning day one of Vehicle lease as well as later vehicle purchase. This has been a long battle with this dealership and ***************** on a vehicle that should have been resolved in 2006. Company did extensive repairs to a vehicle and said repairs were made and vehicle was back to the way it was prior to an auto accident. Insurance or State Farm paid out ****** dollars to repair and vehicle was to be good as new. Company statements were we stand behind all repairs made and were not in our case . lack of oil from a oil change there to electronical issues after unibody welding front end repairs and motor pulled for such repairs. leaking valves and motor replacement . They provided no resolution and have fought us every step till present time and i need assistance from you to correct this . I realize its now 2023 but as I stated, docs for all warrantys can be provided to back up my statements. They would purposely schedule routine maintance on or after it was due and try to act as if it was a favor for them to assist us. We are the customer and we deserve the respect as such and not to beg or plead for them to correct their warranted work done to vehicle. They have no right to state that they will not work with us or that we have no leg to stand on . I feel we have every right . New vehicle ,full coverage insurance and extended warranties should be more than enough.

  

  Business Response

  Date: 07/31/2023

  Thank you so much for reaching out to the BBB and us here at John Hinderer Honda regarding the concerns with your vehicle. 

  Unfortunately, we could not find you in our system.

  I would like to help but I must understand the nature of your concern.  Does your vehicle have a mechanical need at this time or is it a cosmetic concern that relates to a previous accident or repair?  Are you currently driving the same vehicle that mentioned in your statement that you had in 2006?  It would be helpful to better understand what concerns and warranty company that you are working with on your vehicle so we can better assist you? 

  All the best,

  Justin 

  Customer Answer

  Date: 08/16/2023

  2007 Honda ************* change that was done improperly and had no oil in it after driving approximately 6 miles home called dealership and was given a run a round on as to why and told to bring it in which later resukted once again dealership not taking responsibility for repairs in which the state at time of service they stand behind any and all repairs made at that dealership. This was numerous trips later and vehicle repairs were never made right and told ***************** they were done and Vehicle was good as new and no Problems.. I wish that were true statements and 6 mo repair was quite lengthy and notified i need you to tell me i have every computer print out that was given from day one . Do I get your assistance or find a civil lawyer to defend me and my claims?

  Full Price of vehicle reimbursement and out of pocket expenses on this As well as to explanation as to why they were not done according to their delays getting part or being able to schedule for routine maintance as paid for during lease agreement and all repairs were made at that dealership per agreementce

  Customer Answer

  Date: 01/27/2025

  Auto accident State Farm pd for damages per **** hinder repair auto body collision and repairs were not done properly to vehicle and numerous issues after we picked up vehicle . This was prior to extended warranties and Honda *** in ********** tried to assist but repairs caused engine to blow at low mileage this is a 2007 Honda Ridgeline and was a lease . This coverage with ********** should have covered but company gave a total and they said it was fixed our records show otherwise . I have been thru everything to have them acknowledge error on collision they refused and blame game began . During which out of pocket cost and rental and a lot other things have been done . They did all repairs it needs to be resolved immediately . Motors and electronic problems from pick up .

  Customer Answer

  Date: 01/27/2025

  I am needing more assistance to get this resolved

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022 I took my 2012 Honda accord to John Hindered Honda because it was on an accident. The front end was smashed up. I didn't hear anything from them for two months. I finally got in touch with them and they told me I had to pay 4500.00 up front before they could order any parts which they didn't say anything about that to begin with. I paid the 4500.00 that day .it is now almost a year later and nothing has been done on my car. They keep saying they can't get a couple of the parts I finally went in to talk to them about it and they promised to try a couple of others things or trade in my car for another one.That had been two weeks ago. They never answer when I call and they never return my call. I don't know what to do its very frustrating. I'm 86years old and I need my car now.I think because of my age they are discriminating against me hoping I will give up or pass away.

  

  Business Response

  Date: 05/31/2023

  Thank you so much for sharing your concern with us.  Here at John Hinderer Collision we most assuredly want to complete the repairs on your vehicle promptly.  We understand how frustrating it can be waiting on parts so that we may complete the damage on your vehicle.  We have included the copy of the estimate for your review here with the BBB that outlines the necessary repairs.  JHH Collision received your vehicle on 6/13/2022 as it was towed into our facility as it was undrivable.  On 7/7/22, we were informed that the accident occurred without any insurance coverage and we let ***** know that we would not be able to order her parts without her downpayment (parts only) of $4500.00 to begin the process.  We do have all the parts here with the exception of the SRS Control unit (electronic part) and replacement airbag.  Both of these pieces are on National Backorder and we have escalated these parts requests to the highest level with Honda and its representatives.  Additionally, we have used the dealership resources to continuously look for a "locatable" part in another dealer's inventory in the off chance it may become available.  JHH Collision has spoken with you or contacted you via phone on the following dates to keep you informed as the parts situation changes on: 8/29, 10/4, 11/1, 11/17,12/8, 12/29, 1/24, 2/1, 2/18, 3/13, 4/6 & 4/25.  Unfortunately, most of these updates have been that the promised date of delivery for the SRS system, sensors or airbag as been further delayed.  We completely understand your frustration with the situation and wish to resolve it by completing your vehicle as soon as your parts are here.  JHH Collision is at the mercy of the manufacture providing these specialized electronic components.  We have discussed the possibility of you replacing your vehicle with another one as we have anticipated a lengthy delay on these components.  If you decide to consider that as a possibility, JHH would consider your vehicle as a Repaired Trade-In without any negative consequences of the delay in the delivery of the necessary parts.  We completely understand if you wish to wait for the components to be delivered, we simply were offering you an alternative solution to just "waiting."  Unfortunately, we have a number of clients that have had to wait lengthy periods of time to get parts electronic in nature.  Please let us know how we can further assist you.

   

  Best, Justin Hinderer

  Customer Answer

  Date: 06/07/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20102502
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid September 2022 I was in an accident and needed my car repaired. The car was considered “Undrivable” because the airbag had deployed so I had it towed to John Hinderer Honda in Heath. My insurance company sent them an estimate within a few days. Then they requested approval for supplemental repairs the insurance company had not included. The insurance company had approved those repairs before the end of September (approx. September 24th). I was told it would take approximately 6 weeks for my car to be fixed. I have been told every month that the part I need (Part number: 77960TLAL32- Diagnostic Unit) is on back order and given another month away estimate of when they will receive the part. This has happened every month since October. In November they put it on their “critical” list to “speed up” getting the part which should have been done when they got the car in September when I told them I would need my car back before December 25th and it is for the airbags which they already knew had deployed and they couldn’t release the car to me without that part. On December 23rd I was called and told my car would be done on December 26th or 27th. I called on Dec. 28th because I hadn’t heard back from them and was told they didn’t have the part yet and it was estimated for January 16th I believe it was. Then in January it changed again. Now the expected date is February 8, 2023 and by that date they will have had my car over 5 months! A car we are making payments on and cannot use. I called the place that sends Honda the part and they opened a case (Case # 13564801) and indicated that it is listed as critical but that didn’t change anything. I’m still waiting and a part of me knows I’ll be getting another update saying the date has been pushed back again. Literally the WORST experience I have ever had in getting a car repaired. I just keep getting told their hands are tied and there is nothing they can do.

  

  Business Response

  Date: 01/19/2023

  Thank you so much for taking the time to share your concern with us.  All of us at John Hinderer Honda collision can understand your frustration with the situation. We can assure you, that we want to complete the prescribed repairs as quickly and efficiently as we can for you.  As you may be aware, the collision repair business has been impacted greatly by the computer chip shortage as well as general supply chain disruptions. Your vehicle's completion has been held up as we are waiting on the SRS module (a computer that controls your Safety Restraint System).  John Hinderer Collision has requested the part from Honda and placed it on the highest status request with the manufacture.  They are aware that your vehicle is undrivable.  Out team at the dealership has done its very best to keep you informed every step of the way.  We apologize for the delay and understand why you are frustrated, we look forward to completing the repairs to your insurance company's standard.   The sheetmetal and paintwork has been completed on your vehicle, and we are waiting for the arrival of the SRS system to complete reassembly.  Please feel free to reach out directly at any time.  Thanks Justin Hinderer 740.522.1106

  Customer Answer

  Date: 01/19/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18835616
  
  
  
  I am rejecting this response because: This is what I have been told for almost 5 months. I will consider this issue resolved when my vehicle repairs are completely done and I pick up my vehicle.
  
  
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 30th of last year I unknowingly bought a complete lemon from hinderer Honda Dodge jeep ram, it took them almost a week to "fix" things that were wrong with it which they still did not and I have shop receipts for the things that were replaced, 1 payment in and the motor blew up I tried to call and get it in with them they refused to work on it themselves and honor the warranty they put on it forcing me to go somewhere else to get it fixed
  
  I will get all receipts from the shop that did all the work

  

  Business Response

  Date: 11/15/2022

  Ms. ****** thank you so much for sharing your concern with us.  It looks as if you purchased a 2010 Chevy Silverado with 146K miles from JH CDJR on 10/30/21.  We understand your frustration if you are having mechanical challenges with your truck.  JHCDJR is only able to perform the work approved by the warranty provider, otherwise the repair would be your responsibility under the Ohio Implied warranty laws.  Please let us know how we could assist you any future repairs your vehicle may need.  Thank you

  Customer Answer

  Date: 11/16/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18398296
  
  
  
  I am rejecting this response because: The motor replacement by warranty was  when I called to get the motor looked at it was refused and I was turned away because the vehicle I recieved was not a Honda so they refused the work in general not just the warranty. I want my money back for the lemon that was sold to me every last penny of my money back
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased motorcycle from dealer on 8/29/22 and titled has yet to be located or delivered to my lender. This has prevented registering the vehicle in WV. The temporary registration has expired and there’s nothing I can do. They have declined to reimburse me for retitling it.

  

  Business Response

  Date: 10/27/2022

  Good morning and thank you so much for sharing your concern with us.   We have sent you a hardship tag that we filed on October 19th in anticipation of us completing the title for you.  In receiving the title from the previous owner, we found there are 2 legal owners and did not have the correct documentation on the 3772 form (only 1 signature).  We sent a new 3772 to the prior owner and awaiting that to return currently.  We do not anticipate in significant delays in completing the title for you.  We are so sorry for the unanticipated delay and we certainly do not expect you to be responsible for the additional temporary tag cost.  Thank you for your understanding as we complete your title for you. 
  

  Customer Answer

  Date: 10/27/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  My lender, nor I have the title in our possession so I am unable to legally register the vehicle. While I appreciate the second temporary tag, it is not a resolution to the issue.

  
  
  
  Regards,
  
  
  
  ******** ******