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Business Profile

Pizza

Papa John's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered online 11/3/22. Email received confirming order 6:45pm. That email stated 18 mins for contactless delivery to my home. This is the 2nd time I have ordered from them both times late & orders had about $5 delivery charge & tip for both. For this order the tip was 20% & order for 2 items cost $27.59. At 7:22 pm I called the store to check status as the online tracker said they were on their way but shows still at store & I am about 2 blocks from store. I called & a angry man answered. I had no intentions of canceling the order but due to his rude nasty attitude I cancelled it. Did not get name assumed it was manager but could be wrong. The delivery driver came 5 mins or so after that banging on my door. Told him order is late & I called the store & canceled. I could hear him outside my house yelling. Not sure what he said. Filled out feedback form for Papa John's. Advised situation. Was told would receive response from them. Didn't hear back except another feedback form asking how my service was from them looking into it. I called their customer service line 11/7 & was told that the manager said I lied. That I called in at 7pm. Regardless I never received the food & they still charged me for order. I have phone records & email supporting what happened. Order was late by 20 mins or so. I want my money back and they are not responding. They said when I called in there would a 24-48 hrs wait time for a response. I have heard from no one.

Papa John's Pizza is NOT a BBB Accredited Business.

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