Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Micro Center Computers & Electronics

  4119 Leap Rd Hilliard, OH 43026-1117

• 

  Micro Center Computers & Electronics

  747 Bethel Rd Micro Center Store Columbus, OH 43214-1901

• 

  Micro Center

  71-43 Kissena Blvd Flushing, NY 11367

• 

  Micro Center

  850 3rd Ave Brooklyn, NY 11232

• 

  Micro Center

  550 East Lancaster Avenue Saint Davids, PA 19087

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a few weeks, I encountered several issues with some of the items purchased from Micro Center either being faulty, and even in one case a product recommendation (motherboard) that turned out to not be compatible with a build I had been working on. After a series of refunds/exchanges, I have noticed that some of the refunds re-issued to my account do not match the receipts reflecting the return in full (estimating at least $200+ not accounted for).Added to this - they are not honoring their return policy correctly: they have decided to flag a customer who had been misguided in a system build based on tech recommendations in their system on top of closing my Micro Center credit account without my knowledge or permission.I am avoiding legal action for now - but this needs to be resolved promptly.The return in question is for a total $317.98 per the last receipt, which is attached to this submission. I'm still combing through every receipt and confirming with my credit account while I still can, but have serious concerns.And also to reinstate my Micro Center credit account - this was closed without my knowledge and no permission was given whatsoever. This alone is/should be illegal.This also adds future concerns: warranties were purchased for equipment and now I'm worried Micro Center won't honor their policies accordingly.

  Customer Answer

  Date: 07/29/2025

  Reference# 23669275

  I need to cancel this complaint submission - the issue has been resolved.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 13th, 2025: I asked Micro Center for an estimate to add a new hard drive to my iMac. They asked me to bring it in. When I arrived on July 14th, a CSR named ******** informed me that she believed the repair would cost $200 to install, plus the cost of the new hard drive. She selected a ******* SSD 4Tb for $259. I told her that would be fine. She then told me that the Mac technician was out for the day and would contact me with more specifics. ******** then asked if I would like to buy an annual PriorityCare+ membership for $140. She said it would provide me with better warranty coverage for my installation. On July 15th, the Tech named ***** texted me with an estimate that was over $2,000 to install a new fusion hard drive. She explained that ***** would not let them install the $259 ******* SSD. I was surprised that the estimate was significantly higher than what ******** had said the day before. I let ***** know that I would be forgoing the installation. On July 16th, I returned to pick up the **** and requested that the PriorityCare+ be refunded, as I had not used any discounted SKUs or free services noted in their agreement. ********, a ***, informed me that they would not refund the $140 for PriorityCare+ even though I did not receive any service or parts. I am asking that Micro Center refund me the $140 for the unused contract. Thanks, ****

  Business Response

  Date: 07/21/2025

  Hello, 
  
  Thank you for reaching out and for providing detailed feedback regarding your recent visit to Micro Center.
  We sincerely apologize for the confusion and frustration surrounding your service estimate and the PriorityCare+ membership. After reviewing your request and experience, we want to confirm that the $140 charge for the PriorityCare+ membership has been refunded. This refund was processed to your original form of payment.
  Were very sorry that your experience did not align with your expectations, and we appreciate you bringing this to our attention. If theres anything further we can assist you with, please dont hesitate to reach out.
  Thank you again for your patience.

   

  Thank you,
  
  Micro Center Customer Relations

  Customer Answer

  Date: 07/28/2025

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  **************

  ****, **** 23610245

  Micro Center Computers & Electronics

  Jul 28, 2025 11:35 AM

  
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my fully functional PC into Micro Center ****** for a simple fan replacement on my water cooler. Based on a staff recommendation, I agreed to replace the entire unit. They promised **************** by 6 ***** 6:03, I received a vague text stating they were having issues installing the new heatsink due to missing parts and bent pins, and asking whether the computer worked when I brought it in. I replied that my system was fully functional and that I was still waiting in the store if they needed to speak with me - but I received no further communication for over an hour.Eventually, I was told the technician had left for the day and no one else was available to assist me. They tried to return my system in pieces. I insisted they reassemble it, which they did - after another long wait. I didnt leave the store until after 8:30 PM.When I got home, I discovered that my PC no longer powers on. It was working when I brought it in. Now its completely unresponsive.This was an awful experience. There was no accountability, no communication, and a completely botched Same Day repair. I expected better from Micro Center. I now may be left with a very expensive paperweight.

  Business Response

  Date: 07/21/2025

  Hello, 

  Hello,
  Thank you for reaching out. Were sorry to hear about your experience and understand how frustrating this must be.
  Weve contacted the store regarding your concern and understand that you were back in last week. We've followed up with the store again to request additional support and will keep you updated as soon as we receive more information.
  Thank you for your patience.

   

  Thank you, 

  Micro Center Customer Relations

   

  Customer Answer

  Date: 07/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23607572
  
  I am rejecting this response because I did follow up in person with Micro Center and worked directly with the Service Manager, *** **********. *** arranged for me to bring my computer back into the store to have the damaged motherboard replaced, which was completed.
  
  However, when I received my system back, I discovered that Windows was no longer activated, and it is now prompting me to enter a product key. My computer originally came with an OEM Windows license, which was valid and activated prior to the repair. Unfortunately, because the motherboard was replaced, and the replacement board does not have an embedded product key, Windows now identifies this as a new device. As a result, the original OEM license is no ********************** recognized, and the system is left without a valid Windows activation.
  
  I have reached out to Micro Center and requested a valid product key to resolve this issue, but I have not yet received a response.
  
  Without an activated Windows license:
  
  I no ********************** have a legal or fully functional copy of Windows.
  
  I am unable to receive essential updates or perform an OS upgrade.
  
  A permanent watermark remains on my screen stating that Windows is not activated.
  
  I am simply requesting to be provided with a valid Windows product key, equivalent to the one that was tied to my original hardware, as part of the motherboard replacement process. This is, in my view, a reasonable and essential part of completing the repair that was required due to damage done to the original motherboard.
  
  Regards,
  
  ****** *****

  Business Response

  Date: 07/22/2025

  Hello, 
  
  Thank you for your message.
  As we noted in our previous response, we are actively working with the store to resolve this issue. We understand that the store reached out to you yesterday to clarify which key you are requesting in order to move forward.
  We appreciate you taking the time to follow up in person and work with the Service Manager, *** **********, to complete the motherboard replacement. We're sorry to hear that your system returned without a valid Windows activation and that this has caused additional frustration.

  
  We understand how important it is to have a fully functional and legally activated copy of Windows, and we are continuing to follow up with the store regarding the Windows product key. 

   

  Thank you again for your patience while we work through this.

   

  Micro Center Customer Relations
  
  

  Customer Answer

  Date: 07/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. This is an update to my non-acceptance yesterday. Micro Center has sent me an activation code and with that, has handled the issue for me. Thank you for your help.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just purchased a new PC at microcenter in *******. Inside the box was an instruction sheet stating to install wireless antenna to the ** port on the unit. There was also a picture of how this was to be done. The part included inside the box for this CLEARLY does not match the picture and also is from a different brand of pc than the one I purchased. I reached out to their tech support for resolution and they were unwilling to help me. Both myself and My father and law took a look at this thing and considering we both used to build these machines, we both rather quickly realized the part included was not going to fit this computer.Very disappointed in Microcenter over their failure to correct the issue

  Business Response

  Date: 07/11/2025

   Ihave reached out to the customer via email.
  
  From: ****** C. ******
  Sent: Friday, July 11, 2025 5:44 PM
  To: ********************* <****************************>
  Cc: Retail-Managers-Supervisors-155 <**************************************************************************************************>;DistributionList-PowerSpecLab <**********************************************************************************>
  Subject: Micro Center BBB complaint - 155-WP-13710321
  
  Hello Mr. ******************* wanted to send you a quick email acknowledging that we received your BBB complaint and we want to help. I see that you recently purchased the PowerSpec G455 Gaming **, can you confirm if this is the ** you are referencing as receiving the incorrect antenna for?
  
  Would you mind providing me with a few photos?
  The antenna you receive.
  The document showing the picture of the antenna,
  The back of the **
  
  I will partner with our builders/store leadership to get the proper antenna mailed to you so you dont have to make a trip to the store.
  
  I look forward to your response.
  
  Thank you,
  ******

  Customer Answer

  Date: 07/17/2025

  I fixed the issue myself by repurposing an old antenna from my fathers shop.  
  

  Appreciate corporate reaching out to me trying to resolve the issue
  
  **** *********

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for the ****** ******** location. Selling cheap quality products with worlds worst service. Bought a laptop that had multiple hardware issues straight out of the box. Brought in. Took them 3 weeks saying they dont have parts. After they finally completed work and I started using the laptop, it would shut off if power cord is unplugged. They either removed the battery and didnt put back in or messed up something else.

  Business Response

  Date: 07/14/2025

  Hello,
  Were sorry to hear about the experience you had, and we truly appreciate you taking the time to work with us on a resolution.
  The store team let us know that the laptop was exchanged for another unit, and a $50 discount was applied as well. We hope this helped make things right.
  Thank you again for your patience and for being a valued customer.
  
  Thanks, 

  ********************** Customer Relations

  Customer Answer

  Date: 07/21/2025

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  **************

  ****, ***** 23580948

  Micro Center Computers & Electronics

  Jul 21, 2025 11:46 AM

  
  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2nd, 2025 I made a purchase at the MicroCenter in **************** in the amount of $506.82 (Transaction Reference Number: 045-PO-10686183), which was done via a split purchase of $320.00 on a **** Gift Card issued by ***** and the remainder of $186.82, was with cash. Unfortunately due to having an issue with the product I returned the item on June 10th, 2025 (Transaction Reference Number: 045-RE-10697107). When I returned the item, I informed the cashier I wanted the refund to be done via the original payment methods, and to be given the original cash amount back in cash. The cashier against my wishes decided to do the full return to the **** Gift Card. Due to how these work, this resulted in the card being locked, as the original purchase did not match the refund amount. Throughout the past month I have been working with **** and the issuing bank of the card to try and have the card unlocked to be able to use the funds. But because I violated the terms and agreement of the card (by the the cashier refunding me in a method that not only didn't match the original purchase but was also against my wishes) they are unwilling and unable to allow the funds to be used. They have stated multiple times it would be up to MicroCenter to undo the refund and refund the funds correctly or to another method. I did stop in and ask an employee about this a few weeks ago, and he stated they couldn't do that. I have submitted complaints against **** and the issuing bank but those have been closed due to violated the cards terms and agreements. Because of a mistake by a MicroCenter employee, I am unable to use the funds in the amount of $506.82. I am including a copy of a document I sent to **** and the issuing bank, however this employees mistake has cost me these funds that I will never be able to use.

  Customer Answer

  Date: 07/09/2025

  Please cancel and close this complaint. *** at MicroCenter was extremely helpful and resolved the issue. 

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 06/09/2025 Amount paid: $149.31 + tax On June 09 2025, I went to the store to pick up parts for a pc and when I went home and was going to build my PC, I noticed that one of the pins were missing entirely and also bent. I went to another Microcenter location (*******) that was closer than the one I initially went to (************) and wanted to return my items. They took back everything except my motherboard and said I'd need to speak to the manager of the initial store to see if they could do anything. On this third trip, we spoke to two managers who said that they could not take it back and we should've taken a protection plan for it so they could do something. I was outraged of the fact that I was never offered a protection plan to begin with and that they didn't believe a thing I said. I want to return this product and receive my full refund for it, I was still looking to purchase from the store but I am unsure if I am willing to anymore.

  Business Response

  Date: 07/01/2025

  I have reached out directly to the customer for additional information.
  
  Hello,
  I am reaching out as I received your BBB filing regarding the declined return of the motherboard you purchased citing physical damage due to bent pins.
  
  I would like to see what options we have available whether that be through Micro Center or pairing you up with Gigabyte directly for an exchange.
  
  Would you please provide me with 2-3 photos of the motherboard pin are that will provide a visual of the missing and bent pin. Then include one photo of the Serial number label from the box. The label will have multiple pieces of information on it and look similar to the sample label I provided below.
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/7/25 bought a computer, it would not start up, I called to get help, brought the computer in to store. They couldn't get it to start up either. They opened it up and moved something and then told me no warranty even though I bought the Extended warranty. They said I damaged it, trying to **** up the monitor and would not take it back or exchange it for another

  Business Response

  Date: 06/26/2025

  In reviewing Mr. ****** concerns, the local store confirmed they do recall his visit. During the interaction, the team was able to power on the computer successfully. However, when attempting to connect a monitor, they discovered that the DisplayPort had been damaged. Specifically, the plastic wafer at the center of the port was crushedan indication that the monitor cable may have been inserted improperly.
  That said, the store manager has since connected with Mr. ****** and he has agreed to bring the computer back in so we can explore potential options. At this time, Mr. ***** was unsure of the exact date he would be returning to the store.

  Thank you,

  Micro Center

  Customer Answer

  Date: 07/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. The Store Exchanged the computer for another. I believe they realized that the original computer was not set up properly, and while I was trying to resolve why it wasn't working, inadvertently tried to switch ports which were side by side and looked Identical, perhaps causing the so called damage. But the main thing is, they replaced it, and now I have the Extra warranty, which I paid extra for, is once again valid.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty deception On May 3, 2025, I purchased an HP Pro Mini 400 G9 desktop computer from Microcenter, expecting a brand-new device with a standard one-year warranty. The warranty information for my "new" device showed a start date of October 1, 2024, and an end date of September 30, 2025a one-year warranty that began seven months before my purchase. Given that I bought the unit on May 3, 2025, the warranty should have started on that date and ended on May 2, 2026 Seeking answers, I contacted Microcenter using the number *************) provided on the business card given to me at checkout by the front-end supervisor, ******* *****, who had assured me, "If you need anything, contact us." I grew frustrated as no meaningful resolution was provided.On May 7, 2025, I reached out to ** Support, which opened a warranty dispute case (Ticket #**********). The following day, ** Support informed me that the receipt was unacceptable because it lacked an invoice with the correct serial number documentation.This ongoing ordeal has left me questioning the transparency of the purchase process and the accuracy of the warranty provided by MICROCENTER. I urge other buyers to carefully verify warranty details and product descriptions when purchasing electronics from MICROCENTER to avoid similar frustrations. This issue has not been resolved as of May 18, 2025.

  Customer Answer

  Date: 05/23/2025

  This is the the complete record of my complaint. the report sent originally was truncated to 2000 characters.

  Buyer Beware: My Experience with Micro Center warranty deception
  
  On May 3, 2025, I purchased an HP Pro Mini 400 G9 desktop computer from Microcenter, expecting a brand-new device with a standard one-year warranty. Initially, the setup went smoothly, and I configured the system to my preferences. I installed the HP Support Assistant, which listed my new device alongside other ** products I own. However, a concerning issue soon surfaced.
  The warranty information for my "new" device showed a start date of October 1, 2024, and an end date of September 30, 2025a one-year warranty that began seven months before my purchase. Given that I bought the unit on May 3, 2025, the warranty should have started on that date and ended on May 2, 2026. This discrepancy raised red flags: was I sold a refurbished unit misrepresented as new? Had it been purchased and returned prior to my transaction?
  Seeking answers, I contacted Microcenter using the number *************) provided on the business card given to me at checkout by the front-end supervisor, ******* *****, who had assured me, "If you need anything, contact us." To my surprise, the number connected to a call center in ********, ****, not the store itself. The call center representative could not transfer me directly to the store but offered to take a message. I was told ******* was unavailable, and they would have him call me back. After several days of phone tag and missed calls, I grew frustrated as no meaningful resolution was provided.
  On May 7, 2025, I reached out to HP Support, which opened a warranty dispute case (Ticket #**********). They requested a photo of the units serial number and a purchase invoice to validate the warranty. I promptly sent a scanned copy of my receipt, which included the serial number but listed the product as "HP ET G9 Mini." The following day, ** Support informed me that the receipt was unacceptable because it lacked an invoice with the correct serial number documentation.
  I contacted Microcenters call center again, firmly requesting an invoice that included the serial number. A representative, ***** *., provided a reprinted sales receipt on 8.5 x 11 paper, which I forwarded to **. However, this invoice also described the product as "HP ET G9 Mini," while the unit itself was labeled as an "HP Pro Mini 400 G9." *** warranty team rejected the documentation due to this product description mismatch, instructing me to resubmit an invoice with the correct description.
  This ongoing ordeal has left me questioning the transparency of the purchase process and the accuracy of the warranty provided by MICROCENTER. I urge other buyers to carefully verify warranty details and product descriptions when purchasing electronics from MICROCENTER to avoid similar frustrations. This issue has not been resolved as of May 18, 2025.

  Business Response

  Date: 05/28/2025

  
  Hi *****,
  
  I hope you're doing well. My teammate shared your message regarding the ** warranty concern, and I want to personally follow up with you.
  
  First,I want to assure you that weve reviewed the issue and we do see whats going on. This is something that can be easily fixed, and Im here to make sure it gets resolved smoothly. I apologize if the previous automated message from our ticketing system gave the impression that we werent fully engagedplease know thats not the case.
  
  Im part of the Executive Customer Relations team at our corporate office, and Ive already worked with ** once on your behalf. While its normal for warranty transfers to take a little time after a purchase, Ill be reaching back out to ** to get this corrected.
  
  Once the update has been completed, Ill follow up with you directly to confirm everything is in order.
  
  Thanks again for your patience, and Ill be in touch shortly with an update.
  
  
  Thank you for contacting HP Customer Support.?
  IMPORTANT:Please do not reply because this email account is not monitored.?
  
  We received proof of purchase for your ** product. The warranty status has been verified, and our records have been updated.?
  
  Start Date:      3/3/2025
  End Date:        3/2/2026
  
  
  Thank You,
  
  Micro Center Customer Relations 

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an ASUS 5080 astral graphics card at this Micro Center. I asked the cashier if the graphics card had been opened. The cashier said yes, it had only been opened, but the accessories and graphics card were perfect and had not been used. But when I opened it at home, I found that the accessories were missing. However, they said that an opened graphics card does not guarantee complete accessories. The merchant could only refund me and asked me to buy a new, unopened graphics card at the full price. Moreover, the merchant kept making excuses, saying that the cashier might have been negligent and did not explain it to me clearly.

  Business Response

  Date: 04/21/2025

  Hello, 
  
  Thank you for reaching out. We're truly sorry to hear about your experience and understand how frustrating it can be.
  Some of our open box items are offered at a discounted price because they may be missing certain components, such as manuals or accessories. We do our best to make this clear at the time of purchase, but we understand this can still lead to disappointment.

  
  It looks like you've already returned the item for a full refund, and we're glad that part was resolved smoothly. Well be sure to share your feedback with the store team so they can continue to improve the customer experience.
  Thanks again for bringing this to our attention, and please dont hesitate to reach out if theres anything else we can assist with.

  Thanks, 

  Micro Center Customer Relations