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Business Profile

Driving School

Top Driver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving School.

Complaints

This profile includes complaints for Top Driver's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Top Driver has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Top Driver

      5407 Roberts Rd Hilliard, OH 43026-8252

    • Top Driver

      2721 Winchester Pike Columbus, OH 43232-4827

    • Top Driver

      5920 Cromdale Dr Dublin, OH 43017-8751

    • Top Driver

      5890 Chandler Ct Westerville, OH 43082-9049

    • Top Driver

      721 E Main St Lancaster, OH 43130-3937

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contracted with Top Driver for my sons required drivers lessons. He had 3 of the 4 required, the last one was canceled by the female instructor. We had asked for her because Mr. ***** had hit my son out of frustration with him while driving. That session was canceled by her hours before it should have happened. We tried to reschedule online, the only have openings one month at a time. I called customer service and explained what happened, said they would email General Manager and have him get back to me. I heard nothing from anyone, looked again at schedule but no openings. Called customer service again, got the same resolution and again heard nothing. Called a third time and requested they give him his certificate and was told they would upload it so he could take his final test in May 2024. We worked on teaching him manueverability ourselves and more driving, scheduled test in August (first available with BMV). Drove an hour from home, the certificate was not on file. Called customer service and was pretty upset was told they couldn't give that legally without class, apologized and said they had to email GM again, that was their only way to communicate with him. We drove home, I researched who the GM was, found his emial sent message. He contacted me immediately. Offered to request money back from company and do a private session himself. Wrote back he had a medical situation and would get back to me on August 26th and haven't heard from anyone since. I have emailed hima gain twice.

    Top Driver is NOT a BBB Accredited Business.

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