Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This documentation is full of incorrect information and lies from Roth Construction. First and foremost, I've not received a refund for $2,244.47, nor any contact implying I would be receiving this. This is two days after Roth stating that they issued it. In addition to this, there are a handful of incorrect documentation within their response:

  1.) The materials were delivered to Roth Construction on 1/12/24 with no contact telling me they had arrived.

  2.) The contractor made no attempt to contact or start work until I reached out on Monday 1/15/24 stating I had already paid the invoice and asking to plan a date to start work.

  3.) Roth's Letter of agreement for the deductible payment was for them to do all repairs, and they instead subcontracted installers to do the majority of the work.

  4.) I didn't hear back until the 16th that they would be arriving on the 17th for install (giving less than 1 day notice). The project manager refused to give me a time that they would arrive.

  5.) Roth dropped off the materials in the morning of the 17th, then the installers arrived some time after that. Then left not doing any work.
  

  6.) I have a ring recording that shows the installers did not talk to anyone at my home, and are lying.

  7.) I arrived at 1pm and asked the project manager when the installers would be there. He said he didn't know why they weren't working. He contacted them and replied to me, stating that they talked to, "a woman that told them it was freezing inside". He said that they would start work the next day instead.

  8.) I told him that makes no sense as to why someone would say it's, "freezing inside" and that the next day was roughly the same temperature. In addition I told him that NO ONE talked to the installers at my property. My (male) roommate was in the living room when they arrived and left without being talked to.

  9.) I asked what time the installers would arrive tomorrow, and he responded that," I will never get an exact time form my siding sub" and that, "there's no reason to be there".

  10.) On 1/18/24 at around noon the project manager last minute texted me that they were pushing the job till Monday, further cancelling work and delaying the project.

  11.) I texted in response, on 1/18/24, that there repeated last minute cancellations and refusal to plan specific times for work was unprofessional, and asked why the work could not be completed when they scheduled the day and knew the temperatures in advance.

  12.) The project manager again refused to start work and stated that it was, "out of his control", "the siding will get done", "all will be fine". He guaranteed that work could not be done that day.

  13.) After stating that, due to the unprofessional, I would be finding a different company to do the work and would be talking to my insurance.

  14.) The project manager then sent the installers back to my home without my permission in an attempt to harass me and force work to start so they would make money.

  15.) They arrived unannounced and uninvited on my property and without confirming any work they started slamming ladders against my house. They also drove their truck onto my lawn and illegally covered the sidewalk.

  16.) I told them the project was cancelled and that they need to speak to their boss about it, but NONE of them spoke English. They tried to put their subcontractor boss on speaker to try and translate. I informed them they should not be on my property.

  17.) I've been spending over a week trying to speak with insurance and get them to send a refund.

  18.) The project manager's response is demanding that I pay roughly $900 (20% of the full complete project) for them to do zero work for, "Profit and overhead".

  19.) He also snidely remarked that he wouldn't even have been able to provide a 1 year warranty because of issues in how the siding was originally installed (implying that they were going to do shoddy work and not fix the issue). He stated that the siding, "is failing and will continue to fail".

  20.) The project manager also stated to insurance that he, "would never step on [my] property again".

  In addition to this and multiple attempt to try and get a refund, Roth still has not agreed to refund anything and hasn't sent me anything. Their statement on 1/22/2024 has not happened and they have not contacted me about it.

  
  
  Regards,
  
  
  ***** *********

  

  Business Response

  Date: 01/23/2024

  A refund for $2,244.47 will be issued to Mr. *********
  out of the $3,000.00 collected to date.  Roth
  Construction Columbus will waive the 10% overhead and 10% profit provided for
  in the signed contract as a gesture of good will to Mr. *********.  Mr. ********* will only be charged for the materials ordered and delivered to his home.  Mr.
  *********’ s claim of his job being cancelled multiple times is ridiculous and
  unfounded.  Roth Construction Columbus is
  a general contractor and we use subcontractors to complete
  different scopes of work, it is stated in the Work Authorization.  Mr. *********
  clearly has no interest in working in a cooperative manner with Roth Construction
  Columbus.

  Please review the timeline below for the ********* job.  You will find the job progressed very well up until it was time to install the vinyl siding on the home.  I’ve also included a copy contract signed by Mr. *********.  The signed contract will address Mr. *********’s claim or concern with subcontractors, deductibles, material draws and the 10% overhead and 10% profit line items. 

  12/14/2023 -     Work
  Authorization signed by Mr. ********* and Roth Construction Columbus received. 
  
  12/15/2023 -     Mr.
  ********* paid his insurance deductible
  
  12/19/2023 -
      Mr. ********* was contacted for his
  selection meeting.  Mr. ********* said he
  was out of town and to leave the siding samples at the home. 
  
  12/27/2023 -     Selections complete. While confirming
  siding selection onsite, the Project Manager noticed there were two different
  existing siding profiles 4-inch and 4.5-inch on the home.  The home obviously had a previous siding
  repair completed.
  
  1/3/2024 -          After discussing a resolution to the
  two different siding profiles on the home, the siding was ordered.  Estimated time of arrival for the siding
  order was two weeks or 1/17/2024. 
  
  1/15/2024 -       Mr. ********* paid his materials draw
  invoice for $2,000.00.
  
  
  
  1/16/2024 -       Siding materials were delivered.  Mr. ********* did not unlock the gate to the
  rear yard as previously agreed so the materials were delivered to the side yard
  of the home.  Mr. ********* called to
  complain about the location of the materials so we sent a Roth employee back over
  to move the materials into rear yard after he unlocked the gate.
  
  1/17/2024 -       High Temp. 25° - Wind Chill 16°
                                  The siding
  installation crew arrived at the home, knocked on the door to let someone know
  they were onsite.  They were told by
  someone at the home, not Mr. *********, to leave and return on Monday, January
  22, 2024 due to the cold temperatures.
  
  1/18/2024 -        Mr. ********* sent multiple text messages
  telling our Project Manager how “extremely unprofessional, we have been delayed
  for over a month” and “last minute cancellations and last-minute plans without
  giving exact times for work”.
  
  1/19/2024 -       High Temp. 23° - Wind Chill 10°
  After being berated by the
  homeowner on the 18th, the Project Manager had the siding crew
  leader return in the home in the afternoon to make the siding repairs and was
  told to “get off my property” by Mr. *********.
  
  1/22/2024 -       The Project Manager and the Estimator
  billed the project out.  A refund for $2,244.47
  has been issued to Mr. *********.  The costs
  of materials delivered to the home were deducted from the $3,000.00 previously
  collected from Mr. *********.
  
  
  We respectfully request this BBB complaint be removed from our file based on the
  information provided.
  
  
  Sincerely,
  
  
  Jon
  K*********
  

   

  

  Business Response

  Date: 01/25/2024

  Mr.
  ********* continues to mis-remember the accurate timelines related to his
  project.  Roth Construction keeps detail
  job notes in order to protect ourselves from customers that mis-remember and attempt
  to convey inaccurate information to others in an attempt to disparage our
  business. This will be our final correspondence
  as it relates to the timelines related to Mr. *********’s job.
  

  Q: Could you provide BBB with a date that Blake Bisallion can expect to
  receive a refund of $2,244.47?

  A: The
  check is being processed today on 1/25/2024 and will be put into the U.S.
  Postal Services hands today.  I cannot
  provide a date and/or time the refund check will arrive to Mr. *********’s mailbox.
  

  Q: 1.) The materials were delivered to Roth Construction on 1/12/24 with no
  contact telling me they had arrived.
  

  A: The
  materials were picked up by Roth Construction Columbus on 1/16/24 from ******
  ******** ******** on ******* **** and returned to Roth Construction
  Columbus.  Mr. ********* was contacted on
  1/15/24 to let him know the materials had arrived and then again on the 1/16/24
  regarding the schedule for delivery of the materials to his home.  The materials were then delivered on 1/17/24
  and Mr. ********* failed to unlock the gate to his rear yard so the siding delivery
  was left in the side yard next to the locked gate. Mr. ********* confirmed at 3:49pm
  on 1/16/24 that he would have his roommate unlock the door.
  

  Q: 2.) The contractor made no attempt to contact or start work until I
  reached out on Monday 1/15/24 stating I had already paid the invoice and asking
  to plan a date to start work.
  

  A: Mr. ********* clearly doesn’t understand that the job
  cannot be started until materials on onsite and the contractor has been
  scheduled. 
  

  Q: 3.) Roth's Letter of agreement for the deductible
  payment was for them to do all repairs, and they instead subcontracted
  installers to do the majority of the work.
  

  A: Mr. ********* clearly did NOT read the contract he signed
  which states “All workman and subcontractors shall be highly skilled in their
  trade.”   
  

  Q: 4.) I didn't hear back until the 16th that they would
  be arriving on the 17th for install (giving less than 1 day notice). The
  project manager refused to give me a time that they would arrive.
  

  A: Mr.
  ********* confirmed at 3:49pm on 1/16/24 that he would have his roommate unlock
  the door. Mr. ********* complains about wanting to start the job before materials arrive and then complains about being given 1 day notice to start the job
  
  Q: 5.) Roth dropped off the materials in the morning of the 17th, then the
  installers arrived some time after that. Then left not doing any work.
  

  A: Mr. ********* should discuss this issue with his roommate,
  when the siding crew knocked on the door to announce themselves, they were told
  to return on Monday.
  

  Q: 6.) I have a ring recording that shows the installers did not talk to
  anyone at my home, and are lying.
  

  A: Mr. ********* has a recording of installers not coming to
  the door?  Roth Construction Columbus
  doesn’t have the luxury of having a Ring recording of our sub-contractor not
  coming to the door.
  

  Q: 7.) I arrived at 1pm and asked the project manager when the installers
  would be there. He said he didn't know why they weren't working. He contacted
  them and replied to me, stating that they talked to, "a woman that told
  them it was freezing inside". He said that they would start work the next
  day instead.
  

  A: At
  this point the Project Manager didn’t know why the siding crew wasn’t on-site
  working and he also didn’t know the crew was told to come back on Monday,
  1/22/24.
  

  Q: 8.) I told him that makes no sense as to why someone would say it's,
  "freezing inside" and that the next day was roughly the same
  temperature. In addition I told him that NO ONE talked to the installers at my
  property. My (male) roommate was in the living room when they arrived and left
  without being talked to.
  

  A: Mr. ********* has a recording of installers not coming to
  the door?  Roth Construction Columbus
  doesn’t have the luxury of having a Ring recording.
  

  Q: 9.) I asked what time the installers would arrive tomorrow, and he
  responded that," I will never get an exact time form my siding sub"
  and that, "there's no reason to be there".
  

  A: Again,
  the siding crew was coming back on Monday and the Project Manager was not aware
  at that time.  This is an irrelevant
  point.
  

  Q: 10.) On 1/18/24 at around noon the project manager last minute texted me
  that they were pushing the job till Monday, further cancelling work and
  delaying the project.
  

  A: The
  siding crew was scheduled to return on Monday, 1/22/24.
  

  Q: 11.) I texted in response, on 1/18/24, that there repeated last minute
  cancellations and refusal to plan specific times for work was unprofessional,
  and asked why the work could not be completed when they scheduled the day and
  knew the temperatures in advance.
  

  A: Mr. ********* should discuss this issue with his roommate,
  when the siding crew knocked on the door to announce themselves, they were told
  to return on Monday.
  

  Q: 12.) The project manager again refused to start work and stated that it
  was, "out of his control", "the siding will get done",
  "all will be fine". He guaranteed that work could not be done that
  day.
  

  A: The
  siding crew was scheduled to return on Monday, 1/22/24.
  

  Q: 13.) After stating that, due to the unprofessional, I would be finding a
  different company to do the work and would be talking to my insurance.
  

  A: The only “unprofessional” was Mr. ********* in the manner
  he treated the Project Manager and sub-contractors trying to help him and complete
  the work on the home.
  

  Q: 14.) The project manager then sent the installers back to my home without
  my permission in an attempt to harass me and force work to start so they would
  make money.
  

  A: The sub-contractor did return on 1/18/24, after speaking to
  the Project Manager, in an attempt to satisfy the customer.  Mr. ********* was so thankful they were able
  to return on the 18th  that he
  told them to “get off my property and don’t ever come back”. 
  

  Q: 15.) They arrived unannounced and uninvited on my property and without
  confirming any work they started slamming ladders against my house. They also
  drove their truck onto my lawn and illegally covered the sidewalk.
  

  A: The sub-contractor did return on 1/18/24, after speaking to the Project Manager, in an attempt to satisfy the customer.  Mr. ********* was so thankful they were able to return on the 18th that he told them to “get off my property and don’t ever come back”.
  

  Q: 16.) I told them the project was cancelled and that they need to speak to
  their boss about it, but NONE of them spoke English. They tried to put their
  subcontractor boss on speaker to try and translate. I informed them they should
  not be on my property.
  

  A: N/A
  

  Q: 17.) I've been spending over a week trying to speak with insurance and
  get them to send a refund.
  

  A: N/A
  

  Q: 18.) The project manager's response is demanding that I pay roughly $900
  (20% of the full complete project) for them to do zero work for, "Profit
  and overhead".
  

  A: As previously stated, a refund will be issued minus
  materials costs.
  

  Q: 19.) He also snidely remarked that he wouldn't even have been able to
  provide a 1 year warranty because of issues in how the siding was originally
  installed (implying that they were going to do shoddy work and not fix the
  issue). He stated that the siding, "is failing and will continue to
  fail".
  

  A: The Project Manager wasn’t implying anything.  The fact is the existing siding on the home is
  nailed too tight and it will continue to fail and fall off the home.  If informing a customer about an existing
  condition on their home is an issue, which apparently it is with Mr. *********,
  Roth Construction Columbus is guilty as charged.  
  

  Q: 20.) The project manager also stated to insurance that he, "would
  never step on [my] property again".
  

  A: Correct statement, as conveyed by Mr. *********.
  

  Q: In addition to this and multiple attempt to try and get a refund, Roth
  still has not agreed to refund anything and hasn't sent me anything. Their
  statement on 1/22/2024 has not happened and they have not contacted me about
  it.
  

  A: As previously stated, a refund will be issued minus
  materials costs.  

  Customer Answer

  Date: 02/07/2024

  Yes, I just received the second check for the remaining amount for refund. 

• Initial Complaint

  Date:05/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accept the business's response to resolve this complaint. Roth management contacted me and listened to my concerns and worked with me to complete the work. Roth apologized for the inconvenience and oversight and any unintentional negative impact that may have been caused. I appreciate management and the project manager working with us to resolve.
  
  Regards,
  
  
  
  ******* ********ed estimate.
  Now if Roth does not want to complete the work they are claiming they performed, then Roth should reimburse the items listed.
  
  If there is no reimbursement, I would like the work they claim that couldn’t be complete to be actually finished. I signed off with the knowledge that there was no additional money to get the cleaning and painting of the stucco and the new carpet of the steps.
  
  I was never shown this new revised estimate or I would not have signed off that the work was complete.
  
  I don’t know if it was intentional, but it seems sketchy that they would tell me that there was no additional money, but submit a bill to ********** like they actually completed the work.
  I also did not appreciate feeling like I had no choice to sign by the PM, after repeatedly saying that they spending too much money on this “little job” that has become bigger and that my porch was a mess and I should be happy with how it looks now. If i lived in a more privileged area he would not have said this.

  

  Business Response

  Date: 05/11/2023

  Jon
  K*********, Roth’s ******* *******, talked with Mrs. ******** on May 10th.
  Below is the Roth Construction Columbus’s response to Mrs. ********’s complaint.
  
  Item #7 – Seal & pain corner trim – 2 coats - Mrs.
  ****** selected a pre-finished interior trim which comes at a much higher price
  compared to unfinished.  All Seal &
  Paint money was used to purchase the pre-finished interior trim she selected.
  
  Item #9 – Clean Stucco – The stucco was cleaned; it was
  cover in spider webs.
  
  Item #10 – Seal & Paint Stucco – A credit has been issued.
  
  Item #33 – Seal & pain casing – 2 coats - Mrs.
  ****** selected a pre-finished interior trim which comes at a much higher price
  compared to unfinished.  All Seal &
  Paint money was used to purchase the pre-finished interior trim she selected.
  
  Item #35 – Seal & pain baseboard – 2 coats - Mrs.
  ****** selected a pre-finished interior trim which comes at a much higher price
  compared to unfinished.  All Seal &
  Paint money was used to purchase the pre-finished interior trim she selected.
  
  Item #37 – Seal & pain trim – 2 coats - Mrs.
  ****** selected a pre-finished interior trim which comes at a much higher price
  compared to unfinished.  All Seal &
  Paint money was used to purchase the pre-finished interior trim she selected.
  
  Item #13 – Detach & Reset Window Blinds – The
  window blinds were detached and Mrs. ****** took the blinds inside the
  home.  Mrs. ****** originally stated she
  did NOT want the blinds re-installed. The blinds were not made available on the
  last day of work to re-install.
  
  Item #18 – Contents – move out and reset – Contents were moved by Roth Construction during our work
  in the home.  If Mrs. ****** helped the
  flooring installer move items that was her decision, the flooring installers
  are paid to manipulate items in the home during flooring installation.
  
  Item #30 – Additional labor cost for Berber or patterned carpets – Glued down carpet was in the insurance estimate and Mrs.
  ****** chose sheet vinyl which required floor prep.  The money from this item was used to help
  offset the upgraded flooring costs, see text provided by Mrs. ******.
  
  Item #31 – Step charge for waterfall carpet installation – Glued down carpet was in the insurance estimate and Mrs.
  ****** chose to upgrade to sheet vinyl. 
  The money from this item was used to help offset the upgraded flooring
  costs, see text provided by Mrs. ******.
  
  Item #11 – R&R Suspended ceiling grid – The ceiling grid was removed around the permitter of the
  room due to the existing paneling being installed between the ceiling grid and
  the exterior wall. This is why a partial credit has been issued. The existing
  grid was not damaged so it was not replaced.
  
  Justin
  J****, ******* ******** had issued a credit to Mrs. ****** in the amount of
  $230.26 before this complaint was made.
  
  It
  is common practice in the insurance industry to submit supplements to the
  insurance company for additional work discovered during the re-construction
  process.  There is nothing “sketchy”
  about the process, we submit a request to the insurance company with supporting
  photos and a description of the work and it is approved or denied by the
  insurance company.
  
  Mrs.
  ****** was not forced to sign off or approve our work, in fact the walk-through
  meeting is the place to ask to have the blinds re-installed if that was Mrs.
  ******’s intention.  Also, “privilege” has
  nothing to do with our work at Roth Construction Columbus.  Our job is to return the home to its pre-loss
  condition 5 minutes before the damage occurred and that is what was done for
  Mrs. ******.
  
  I
  believe Mrs. ****** is happy with Roth Construction Columbus. We have agreed to
  address another punch item that was brought up in our conversation. I think Mrs.
  ******** will agree to have this complaint removed from our reviews.
  
  Thank
  you, Jack R********