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Business Profile

Insulation Contractors

USA Insulation (Franchise Locations owned by Steve A. Cikach)
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for USA Insulation (Franchise Locations owned by Steve A. Cikach)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Insulation (Franchise Locations owned by Steve A. Cikach) has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my home foam insulated by USA INSULATION and this did not work. The foam disintegrated and caused mold and wood rot. Now I have holes in my house causing more hot and cold air to enter.
      I want a refund. I paid 6200$ for nothing. I was fooled to believe this was good for my house.

      Business Response

      Date: 08/07/2023

      If you are having problems with your foam, please call the office for customer service. We offer a lifetime warranty on the product and the service. If there is a problem, the recourse is to contact the office so we may schedule a time for a crew to come inspect and repair any issues. We do not give you your money back

    • Initial Complaint

      Date:12/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had U.S.A. Insulation out in July to insulate our exterior walls. Just as they are finishing they blew out my plaster wall. They sent out a gentleman to fix the wall and he did an ok job. But he told us he had remove the new insulation and U.S.A. Insulation would need to come back and re-insulate the wall. The service person said he doesn’t repaint walls. We contacted our rep and she said for us to repaint the walls and U.S.A. would reimburse us for labor and the paint and she would make sure U.S.A. would come out and put in insulation in the area the blew out. U.S.A. said text them the paint receipt and they would just double it for the labor. So far no replacement of the insulation no money for paint or labor. Now winter is on us and house is not warmer and my electric bill is not lower so other the extra work and the money spent for the paint. We got nothing for what we spent money on.We did however get to spend time and extra money in the end. In summary blown out wall with no insulation, cost and labor to finish their work and house is still cold. We bought new Pella window last year and they did more for the warmth of our home than did this insulation

      Business Response

      Date: 01/12/2023

      We just need *** to give us a call to get on the schedule. We can swing by any time we are in the area the fill that one spot that was damaged. When you call to schedule the service, inform the office of the amount spent on paint and they will get a reimbursement out to you immediately. Thank you.

    USA Insulation (Franchise Locations owned by Steve A. Cikach) is BBB Accredited.

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