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Average of 195 Customer Reviews
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Review fromPeggy G
Date: 02/27/2023
5 starsPeggy G
Date: 02/27/2023
Louis and Dustin were exceptional. Quick install of EZ Breathe.
EverDry Waterproofing of Columbus
Date: 03/05/2023
Peggy, thank you for taking the time to acknowledge two of our fine employees and sharing your experience with us.Review fromMegan C
Date: 02/05/2023
1 starMegan C
Date: 02/05/2023
TLDR: they over promise and underdeliver! Worst customer service.
EverDry is one of the worst companies we have ever worked with. We chose EverDry because they seemed to have the best solution and they appeared to be a great company up until a few months ago.
They started our “two day” job in mid December 2022 and it is still not complete. The lack of communication is unreal amongst the company. There is no management in the office available for phone calls during business hours and they won’t give cell numbers. But good luck getting them to call you back.
We have been promised they would make our situation right but so far the field supervisor failed- never came back as promised, didn’t communicate full scope of work to crew upon 3rd revisit.
I then called and asked to speak with someone higher in the company and after 3 days I got a call that he was going to come out and get things taken care of…. Here we are almost 2 weeks later and I haven’t received a call even though i have followed up.
They charge top prices and do bare minimum work and the WORST customer service I have ever worked with (mostly because there is none).
They are quick to collect money but not quick to do the job. I would strongly suggest going to any other company.
List of our issues so far:
Workers sleeping in our driveway for multiple hours a day
Cussing and screaming at each other in our basement while children in home
Broken window and 4 broken window covers
Didn’t complete the job first time and came back 1 month later to still not complete job
Supervisors don’t show up ever or communicate work
Salesman promised work that workers refused to do
20 plus unreturned phone calls
Workers sending unprofessional texts directly to us after we complained
Basement had water the day after they left because they refused to do the job right the first time
Set up sump pump incorrectly which resulted in issues with neighborEverDry Waterproofing of Columbus
Date: 02/21/2023
Megan, thank you for taking the time to express your feeling towards our company. While we are relentlessly devoted to providing truly remarkable service, we are more than willing to concede that at times, individuals among our many employees, do not reflect our 'customer and quality come first' culture. We are truly sorry that you experienced less than professional service from members of our company. As you know, our company did replace the broken window and the window well covers, as promised. Going forward, we will use your comments to improve our customer service and improve the company as well.Review fromRebecca B.
Date: 01/29/2023
1 starRebecca B.
Date: 01/29/2023
I think they ****! Started a 4 day job on September 26, and when we had to leave on December 15 it still wasn’t completed. They came back 3 times and each time they forgot to bring material to finish the job. They covered up the outlet for my washer, the window where we have the dryer vented, the plastic they covered the walls was falling off because it wasn’t put up right!! The crew they sent to my house were a bunch of clowns. They came in late and left early. After they left we couldn’t find the charger for our drill, etc. I can only hope when we get home on May 15. They will come out and finish the job.
*****EverDry Waterproofing of Columbus
Date: 03/05/2023
Becky, we are sorry that we have not met your expectations thus far. Rest assured that the work will be completed to your satisfaction when you return. Thank you for taking the time to share your thoughts with us. We will use your comments to help improve our performance as a company in the future.Review fromJacquie Z
Date: 01/26/2023
5 starsJacquie Z
Date: 01/26/2023
Dakota was very professional. He called every morning to give me a heads up on his team's arrival time, even though arrival was the same each day. He updated me frequently throughout the process and answered my questions to satisfaction. His team members were polite and respectful. The entire project ran smoothly and was completely in a timely manner.EverDry Waterproofing of Columbus
Date: 02/23/2023
Thank you so much for sharing your experience Jacquie! It really validates what we at Everdry stand for! We will certainly pass along your kind words to the team. Once again, thank you for the recognition!Review fromMichele M
Date: 01/25/2023
5 starsMichele M
Date: 01/25/2023
Casey and crew were on time and communicative on all aspects of the job. After a sales person (no longer with the company) oversold what wouldn't need to be done (drywall, baseboard, etc. removal) we were starting off on the wrong foot but overall were okay with the changes needed to have it done right. I work from home and did not feel the work was disruptive. Everyone was pleasant and they left the property in good shape considering it was snowing and raining a majority of the time. Assuming the work fixes our water issues in the basement, we will have no complaints.EverDry Waterproofing of Columbus
Date: 02/23/2023
Thank you for your review Michele, we are happy to have helped provide a solution for your basement. We'll be sure to pass along the praise to Casey and the crewReview fromCarol A.
Date: 01/19/2023
1 starCarol A.
Date: 01/19/2023
In 1979 we paid the Everdry Waterproofing company to waterproof our crawl space under our home at **** *** ***** ** in ************ ** we paid $20,000 for this service, believing that the problem of dampness had been corrected. In December of 2022, we noticed that the wall and floor in our family room was separating, indicating that the floor was sinking. A contractor came out to inspect the problem, and discovered that a large portion of our floor had rotted badly. He also found that no moisture barrier had been installed n 2017. A supervisor from Everdry Waterproofing came and check things out. He was surprised that no moisture barrier had been installed when the original job was done!
Ever dry did come on January 10 and 11, 2023, and laid a moisture barrier under the original part of our house. The worker refused to do the same under the new addition to our home because that part was not included in our original contract from 1979. After calling Ever Dry numerous times, they did agree that the addition to our home was included in the original contract and have agreed to come back and finish the job!
The problem we are having is that we now must pay a large amount of cash to repair ‘our floor. A main beam must be replaced as well as several floor joists! We thought that Ever Dry had accepted or $20,000 to waterproof our crawl space so that our floor would not sustain water damage! We feel that Ever Dry is responsible for the damage to our floor, and should have to pay to repair the damage! Zach, the supervisor who has been working with us, said he had turned our case over to their quality control department. As of today, they have not reached out to us! We are in limbo, playing a waiting game to find out what they may, or may not do to help us! We are retired people living in a fixed income, and we will have a difficult time coming up with the resources to have our floor restored! We trusted Ever Dry to prevent us from having this happen!EverDry Waterproofing of Columbus
Date: 03/05/2023
Carol, thank you for sharing your thoughts and opinions about our company. After our recent meeting, an agreed-upon plan of action was established and we will complete the additional work for you on a professional level. While we pride ourselves on providing quality service to all of our customers, we will use your insight to better our company going forward.Review fromCecilia A
Date: 01/13/2023
5 starsCecilia A
Date: 01/13/2023
They did a great job. They were polite and careful not to scratch anything. They covered articles in basement and floor to outside. Answered any questions and left booklets.EverDry Waterproofing of Columbus
Date: 02/23/2023
Thank you for the awesome review. Ensuring peace of mind to our customers is always a priority to us. Happy to have provided you with a dry basement!Review fromTaylor P.
Date: 01/11/2023
5 starsTaylor P.
Date: 01/11/2023
Was quoted five days was done and three all the guys were super nice and Zack, the foreman was very informative on what was going on and answered all of my questions.EverDry Waterproofing of Columbus
Date: 02/23/2023
Thank you for the great review Taylor! We'll be sure to pass the praise to Zack and his crew!Review fromRandy L
Date: 01/11/2023
5 starsRandy L
Date: 01/11/2023
The crew was very professional and very courteous They took the time to answer any questions we had. I am very pleased with their workEverDry Waterproofing of Columbus
Date: 02/23/2023
Thank you for posting such generous comments regarding our business. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goalReview fromWilliam Darst D
Date: 01/11/2023
1 starWilliam Darst D
Date: 01/11/2023
Address: **** ***** *** *** ***** *********. Property of ***** *****. Everdry started a project of waterproofing the basement. Here we are in 2023,and the job is still,uncompleted ! Outside work has yet to be finished. We were lied to,about what they would do . A representative came out each time,and admitted the job,was unfinished.They have no answers,as to why the ball was dropped,so to speak. We feel Romma has been taken advantage of. This job needs completed,or we shall proceed with further action. Very unimpressed,with this company. I cannot recommend this company. Shoddy workEverDry Waterproofing of Columbus
Date: 01/13/2023
We are sorry that you are disappointed with the service you have received from our company. Work is scheduled for 1/20/23 to address your concerns. Thereafter, our Quality Assurance Manager will contact you to schedule an inspection of the work and address your concerns.
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