Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $466.94 to book a hotel stay and then cancelled it a week or more before the date to stay. Only refunded a partial refund of $286.91. I want a full refund and the rest of the money $180.03. There was a refund protection that was charged also which I didn't even know it until after the charged. Never got a credit back to my credit card for this amount: $36.58. I would like this refunded also. All this total for $216.61 back to my credit card. Thank you

  Business Response

  Date: 09/09/2024

  BBB Case #: *******
  Hotel Site #: *****
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern
  filed by ***** ******** at the Days Inn property in *********, **. To assist in reaching
  a resolution, I’ve informed the property’s general manager of the situation.
  The general manager will contact the guest on or before September 12th. As a
  company, we’re committed to delivering a great experience with every stay with
  us.

  Please note that our email address has changed.
  If for some reason this concern is not resolved, please contact me directly at [email protected] and I
  will personally help address the guest's needs.

  M******
  Liaison,
  Customer Care
  Wyndham
  Hotels & Resorts. Inc.

  Business Response

  Date: 09/30/2024

  
  BBB Case #: 2*******
  Hotel Site #: *****
  Customer Care Case #: ********

   

  Dear Contact, 
  
  Thank you for contacting Days Inn Customer Care.
  
  We would have been so happy to help you with your concern however your reservation was not confirmed through our Days Inn website, reservation center or directly with the hotel.
  
  Please contact the agency used to confirm your reservation. We apologize, but we do not have access to your reservation details; therefore, the representatives at the agency where your reservation was confirmed are better equipped to assist with your request.
  
  The property has not charged the third-party card, please reach out to the third party where you booked and paid for your reservation if looking for a refund. 
  
  We sincerely appreciate your choice in Days Inn, and we look forward to assisting you with your future travel needs!
  
  Kind regards
  M******
  Liaison, Customer Care 
  Wyndham Hotels and Resorts. 

  Customer Answer

  Date: 10/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********

  
  ***** ********
  Oct 5, 2024, 7:33 AM (1 day ago)
  to me
  
  Thank you so very very much I got my money back from Days Inn BBB came through for me it’s the first time in my life I had to use them and BBB did the work.  Again thank you ??