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Business Profile

Kitchen Cabinet Refacing

Doors & Drawers of NW Ohio
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Doors & Drawers of NW Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see

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Doors & Drawers of NW Ohio has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contracted with doors and drawers**** ** ***** **, to remodel our kitchen in July 2021.After many setbacks and rescheduling by the company the work began in late September.
      A job which we were told would take 4 or 5 days wound up taking 6 weeks+. Things were made wrong, our specifics were not met, phone calls were not returned, etc. When all was said and done, we were less than satisfied, but just accepted the work as done and paid the balance of what we owed. Total cost was over $11,000.
      Last January I contacted ****, the company owner, regarding some warranty work. After months of getting excuses from him, the counter was ordered, he said, in April or May.
      I got a text from **** about a week ago stating his man, *** would be here to measure and install the new counter top this week.
      When *** showed up today, he arrived without having measured, instead going by the measurements he received from ****.
      Needless to say whatever they had gotten, after 9 MONTHS! was incorrect. We were told it had to be reordered.
      It is my hope that this will be settled in a few weeks. However I do not hold out much hope since we've been waiting for them for 9 months.

      Business Response

      Date: 09/05/2023

      In reference to our original work done for this customer we experienced a delay in the hardware she had chosen for her cabinet doors as well as a delay in obtaining the laminate to do her countertop.  
      We did not leave things half completed in her home for six weeks as stated.  Most recently, there was a failure in her laminate countertop.  The beveled edge that was needed to replicate her original countertop was back ordered for months to her dismay.  There was absolutely nothing we could do about it.  The board needed to do this project is scheduled to arrive in 2-3 days and we have already made plans to build a new countertop with a new warranty next week.

      Customer Answer

      Date: 09/05/2023



      Complaint: ********



      I am rejecting this response because:

      Their reply doesn't mention the trim which was mentioned in my complaint.

      Sincerely,



      ****** *** *****

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