We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telemarketing Services

Impact Sales Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemarketing Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm continuing to get phone calls on a unlisted number, that is also a company phone. I've blocked 5 numbers in 2 days, and I'm still getting calls.

    Business Response

    Date: 12/25/2024

    We apologize for the calls. The purpose of the call was to see if you wanted to resubscribe to your local newspaper. We'll make sure this number  ************** is on our do not call list. Let us know if there are any other numbers that are being called that you want placed on the list.  

  • Initial Complaint

    Date:01/22/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people call every day. They don't leave messages, they aren't there if I answer. I have blocked multiple numbers for them. I want them to stop.

    Business Response

    Date: 01/22/2024

    We apologize for the calls. The purpose of our call is to offer to renew a previous newspaper subscription. We will place the number provided ************ on our internal do not call list to prevent any further calls from our company. We'll also send this number to the newspaper for additional follow up. 

    Customer Answer

    Date: 01/22/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *****

  • Initial Complaint

    Date:12/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call EVERY SINGLE DAY! I answer the phone and they hang up. I call back and ask them to put us on the do not call list (Hitting 2) and they keep calling every single day. I have even blocked the number but somehow, they keep getting into our system. FIGURE IT OUT AND STOP CALLING.AND whats more....this is a business they are calling...we don't need their business we deal with local people....SO PLEASE FIGURE OUT how to stop these guys from calling us. It is freaking annoying.

    Business Response

    Date: 12/15/2023

    We spoke to *************************** on a call to resolve the unwanted calls coming into her office. All office numbers were placed on our do not call list to prevent any further calls. Issue resolved.

  • Initial Complaint

    Date:01/25/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving at least 2 calls per day from this company and I have requested them to remove me from their list but the continue to call. I want Impact Sales Solutions to remove me from their call list.

    Business Response

    Date: 01/25/2023

    This number provided will be placed on our internal do not call list.

    Sorry for the inconvenience. We're calling to see if they'd like to resubscribe to their local newspaper per their request. We will notify the newspaper as well.

    Sorry for the calls.

    Customer Answer

    Date: 01/25/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* ******* *****

  • Initial Complaint

    Date:10/19/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/19/22 Would like number I have provided to them & you ********** be removed from their call list. It seems to be ignored & I continue to get sales calls from them. Call comes from ************** Thank You.

    Business Response

    Date: 10/19/2022

    The number ********** has been removed from our database. We apologize for the calls. Thank you for letting us know.

    Customer Answer

    Date: 10/20/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ****

  • Initial Complaint

    Date:09/23/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls for The ********* Pilot paper AFTER numerous requests to stop calling & get my # off their lists; reps lie & say they're putting my #***-***-**** on their don't call list; I can block only so many calls; the *** Caller ID shows "********" when calls are actually out of Impact Sales Solutions; STOP CALLING ME! I DON'T WANT PAPER! DON'T SHARE/SELL/RENT ANY OF MY INFO WITH ANYONE!

    Business Response

    Date: 09/24/2022

    The number provided was placed on our DO NOT CALL list by our employee as requested by the customer. All regulations have been met and reported accurately. This person will not receive any more calls from our company.

    Customer Answer

    Date: 09/26/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *****

Impact Sales Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.