Complaints

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  OTN Photography

  Howard, OH 43028

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  OTN Photography

  5405 Township Road 14 Mount Gilead, OH 43338

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/13/2024 ****** ****** from OTN photographed my wedding. Upon receiving my final photos from her, i noticed many of the images are out of focus. I emailed ****** on 10/25/2024 with my concerns. She replied that the images look fine on her end and it may be an issue with her website. I then responded asking her to mail me a flash drive of the images that she says are fine so we can bypass the software issue. She is refusing to try to resolve this matter and even claiming i am slandering her business and threatening me with legal action for harassment. I have been extremely cordial in all correspondence and have only stated facts. Even sharing examples of what I am seeing on my end. I included an image that clearly shows that the foreground is in focus however the subjects are not. This leads me to believe it was a focus issue with her camera, not a resolution issue from the website. However she stated the images are fine. Her last email is telling me she has filled her contractual obligation and she will NOT be sending me original images as this is not in her contract and I need to download my images from the site in 30 days at which time they will all be deleted.

  Business Response

  Date: 10/29/2024

  Hello Better Business Bureau and the Cornells,
       I've gone out of my way, and been extremely nice and helpful to ***** and **** for the entire wedding, and beyond. **** was very kind and easy to work with. ***** was very difficult. All day she was very out of it.  God knows I've had ***** in my prayers. She just doesn't make a lot of sense in her messages, but is consistently nasty.   She started being ***** to me before the wedding. My invoice system sends out reminders that are automated and she got mad at me, even though they were random reminder emails that I have no control over.

  
  ***** didn't give me any kind of list or itinerary for the day. So I was going around to vendors just trying to get information. But there was very little info to plan to make the best wedding for them. No one even told me where anyone was getting ready, so I had to go room by room when I got there. I tried to talk to her at-least ten times during the wedding that I was ignored right in front of them when I had a questions.  I'm not sure she could comprehend me at that point.  Not sure why, but that is none of my business. A few times the kitchen staff had to come help me figure out what was even going on.
  
  ******* contract came with all images as final photos that are Edited. This means that it DOES include the photos that are not my best work in addition to the Very Best Ones.  Her contract stated that they were ALL of the day, good and bad. So she won't love every 516 of them.  But all 516 were edited piece by piece.
  
  ***** also stated that I was going to send a Flash Drive. I don't work with flash drives, I work with Digital Downloads. But her digital download would have the final images in their
  entire maximum file size, and to make sure to unzip the file. According to my web host, she already downloaded them. But she also has thirty days from the day that I posted the photos to download them or order from the cart. That gallery is there until then, no matter how badly ***** has treated me.
  
  ***** also took one of my images, took a cell phone photo of it completely blown up, and then blown up the cell phone photo, and that's just not how things work. Cell phone images make things very blurry and small, especially when it is a photo of a photo on a screen.
  
  ***** had a beautiful wedding! I'm praying for them, and I pray that she can get through this rough spot that she might be going through. God is the only one who knows what is truly going on and making her upset, and why she doesn't make sense in these messages. I am not here to judge her, I am here to run a business.
  
  Also, ***** stated that I owe her $800, but that's simply untrue. She paid me, $817 total. She received what she had a contract for. I will not be giving a refund. I worked extremely hard that day, drive two hours, and working with ***** was extremely difficult.
  
  I think ***** was having issues when she was looking at them, and I felt that the web files of the viewer was making preview files (smaller so they view faster) in my web-host. I do have some emails into them about this issue, but have not heard anything. I also have another thought that maybe she did not unzip her zip files, that would make things very small. I suggested that when I was trying to help her. But nothing sunk in. She just continued to harass me.
  
  All of our conversations have been very demeaning, extremely mean while she is slandering my business that I've worked 20 years to build.
  ***** messages are really strange. They just didn't make any sense, but they were full of anger and belittling me. So  I told her if she continues to harass me online and by email that I will be seeking help from the authorities. Sun, Oct 27, 4:18?PM (2 days ago) I told her, "This is my last message as I am not continuing to be ridiculed and harassed. Further harassment will lead to legal consequences." Then immediately following, she left a message on here, and left a message on The Knot.
  
  ***** says that I am a terrible photographer, HOWEVER, she shared her ******** Preview on her personal ********. She had a heart emoji on it, so that tells me that ***** has an alternative agenda and did in fact like her photos (or Love by the heart emoji). There was even people commenting on her ******** how beautiful her photos were. These were friends of hers because she was tagged. I did unfriend ***** on my personal ******** because I felt as she was a security threat at that point to my family, and I have very little people on my personal ********. She is still able to message me on any social media platform for OTN Photography and by email if she does not harass me.
  
  I was very clear with ***** that if she continued to talk to me nasty, that I was going to be reaching out to authorities because it is harassment and slander. I've had perfect reviews on here, and on the knot for 20 years, and it's sad!! *****, I am praying for you. God knows what you are going through, and this is my final message from me without council.

  
  ****** ******

  Customer Answer

  Date: 10/31/2024

  See attached email chain as proof that I was not mean and did not slander or harass her in any way. I have screenshots of all other communications and can share if needed. I am also attaching the image that shows the flowers are in focus and the people are not. Indicating it was a camera issue

   

  Customer Answer

  Date: 10/31/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22484075
  
  I am rejecting this response because: The business is refusing to resolve the matter in any way.

   Shocked and appalled doesnt even begin to describe my reaction to ******** false statements in her reply. I find it funny that she is slandering me, quite a bit after accusing me of doing this to her. At no point in any of my emails to her did I say anything false. I only stated facts, never trying to damage her business and I remained civil and respectful in all interactions. I have all of the correspondence that we have shared since day one. I have proof that I have been very clear in what I needed from her, in 2 emails and 1 FB message I told her what I wanted photographed. I also told her verbally on the day of. I also had a wedding coordinator on site to handle all questions and guide people throughout the day. I reached out to my coordinator about ******** claim that there was no one to help her and **** (coordinator) said she didn't have too much interaction with ****** other than keeping her up to speed on certain events and ensure she was there for pictures. This tells me ****** was fully aware of who to go for any questions. One of the things ****** says in her reply is that she tried to ask me questions 10 times during the ceremony. I think we can all agree that I was busy at that moment, getting married and I had no clue that she was trying to get my attention.
  
  
  Mrs. ******* opening line states she went out of her way and went above and beyond. Not true. She did the job. Period. There was no special treatment, nothing out of the ordinary. She had no direction, no fun ideas for poses, actually only took one pose of the guys that was very unflattering and made them all uncomfortable. Most of those are out of focus by the way. The good images she did capture were only because I kept things moving and suggested areas to shoot at. If she had of gone above and beyond she would have done her research and know that there is a photo op map on the venues website showing amazing areas. If she went out of her way, she would've done all she could when I sent the first email sharing my disappointment and asking her if it is at all possible that she may have better shots than the ones she uploaded since she took 10+ shots of every pose. She chose to do nothing, no apology, no let me see what I can do. She made several excuses blaming her website. I got excited for a minute thinking if that is the issue,lets skip the digital download and just mail me a USB, which I know in her reply she claims she does not offer those, however I have a FB message from her that says she can certainly deliver the images on a CD, DVD or flash drive. This message was one of the first interactions I had with her.
  
  
  I specifically asked ****** if she got close *** of my face since I paid a lot to have my hair and makeup done. She said she did. This is a lie unless she has them and just didn't upload them. We ended up finishing a little early with the photos in the loft area, had I know the situation with the lack of pictures the groom and groomsmen I wouldve asked her to take more images of them. Since there was plenty of time before our grand entrance, I asked her to go downstairs to the bar and take pictures of the guests. She shot maybe 3 images down there and none of the guests. I mean there is one of the whole room and everyones back is to her but none of each couple. Or any silly pictures. My point here is I was very clear on giving her direction and letting her know what I wanted. I was also very nice, I have several people who will back me up on this.
  
  
  ****** says I was mean to her in an email concerning her invoice. She emailed me 8/11/2024 attaching the invoice and asking if I had any questions. Also asking if I had any special requests for the wedding day. I replied that we would pay the invoice closer to the due date of 9/13/2024. I also told her I didn't have a list but let her know I wanted the ceremony, traditional wedding party photos and family, then the reception entrance and first dance. I also asked if 3:30-7:30 worked for her. Her reply was that time sounded great and mentioned the invoice again. I received emails 8/17/2024, 8/23/2024, 8/31/2024, 9/5/2024 and On 9/6/2024. at which time I started to feel harassed for a payment that wasnt even due yet. I emailed her to remind her that we would be paying the balance on the due date and that I felt more comfortable paying closer to the wedding day even though it was still a month away. She let me know it was automated and shes sorry for any confusion. She mentions she doesn't even know when the emails are being sent. The issue was then dropped and the balance was paid on the due date.
  
  
  I received 516 images. I didn't expect to love them all. Or even like a lot of them. Photography is very subjective. However I did expect the images to be in focus. Out of the 516 images she sent, 208 are out of focus, the number is a little higher but I didn't count the ones that were acceptable from a farther viewing distance. ****** has on multiple occasions blamed her website for the issue. This is why I asked repeatedly for her to mail me a flash drive. She even says she is currently dealing with the site trying to correct this. So if this is true, why is it such a big deal to give me the images in a different way? These are images of a once in a lifetime moment for me. I don't think I am being unreasonable by asking for this. Or, if there was a focus issue with her camera as I suspect, and even shared with her an image showing the foreground in focus and the subjects out of focus, why not just apologize and offer me the original files so that I have a better chance of getting some better images of my wedding day. Why escalate the matter into unjustified legal threats? Why not just be a decent human being and a respectful photographer and send me what I am asking for? I am not asking for a refund. Not sure where she go that from. She did the job. I paid her. Obviously I feel I overpaid now that I see her work but I know her contract covers her even for bad photos caused by user error.
  
  
  I am not going to spend much time responding to all the asinine accusations of me being out of it.I spent a very large amount of money on my wedding day. In no way would I ever be intoxicated or on any mind altering drug and I don't appreciate this accusation. I was clear headed and and coherent the entire day. I was engaged once before and my fiance died. So having rebuilt my life and finding love again was a huge deal for me. I am not sharing this personal experience for sympathy, I am sharing to add credibility to the fact the I was very coherent and would not have missed a moment of my wedding day. I also have about 50 witnesses that will tell you I was fine, other than some wedding day jitters I was perfectly fine. ******, as a professional photographer should be able to navigate high emotions and be able to know how to work her camera on such a momentous occasion. I would think after 20 years she would be better at dealing with clients and have much better customer service skills. Making excuses and refusing to offer any sort of resolution is an extremely poor way to run a business. As far as the security issues of her family, rest assured there is no issue. I didn't want to be her FB friend in the first place and only accepted her request because I thought it was the only way I would see the preview images. I went to delete her and she beat me to it.Once we finish this claim I hope to never see or hear from her again.I hate that she will forever be the worst part of my wedding day,more so after her ridiculous wildly inaccurate depiction of the actual events.
  
  
  I am saddened and ***et by her remarks. She has caused me high levels of stress and anxiety during this time that was supposed to be exciting and happy. She has stolen some of the joy from what was supposed to be one of the greatest days of my life. It is going to take me a long time to get over this but I hope to someday be able to look at my wedding photos and smile without remembering this horrible nightmare she created.
  
  
  I am going to ask one more time for the images to be mailed to me, preferably the originals since I have more editing capabilities with those. I have been in the photography industry for over 20 years. I still shoot weddings when asked. I would never treat a client the way ****** has treated me. I have a heart and care about the work I do.
  
  
  
  See attached email chain as proof that I was not mean and did not slander or harass her in any way. I have screenshots of all other communications and can share if needed. I am also attaching the image that shows the flowers are in focus and the people are not. Indicating it was a camera issue
  
  

   

  
  
  Regards,
  
  ***** *******

  Business Response

  Date: 11/02/2024

  ***** ******* is still wanting something from me, and I have nothing to give her, she already downloaded her images. So I do not have any thing that she is waiting on.
  

  Can you guys please make it so that i do not have to respond to her, because me talking to her is making it worse. She is a drug addict, alcoholic, and a felon. So please help me with this message. I am making things worse for the security of my family when I have to actually talk to her.