Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drive a Mercedes 2020 took my car for a oil change at take 5 oils on August 25th on the morning of August 26th my car started smoking out of the exhaust and started shaking I took it to closest Mercedes dealership, which was right around the corner. During the diagnostics they discovered that my engine was overfilled with oil and it caused $4800 worth of damage. I asked him to take pictures as well. I made a claim with Take five on August 26 the same day I took my car for a diagnostic test. Escalated my claim four times until somebody got to me. Once I got the adjuster, her assistant Failed to provide me with the information that I needed Yelled at me over the phone hung up on me When I asked her to give me a basic respect of letting me speak before she starts interrupting me. I addressed the issue with my claims adjuster but she didn’t seem to care too much. After I sent all the documents that they needed and asked for I stopped getting any responses. I emailed my adjuster multiple times She never responded to me. I called and I finally got to speak to somebody. She put me on hold and she spoke to my adjuster she told me that my adjuster said she will call me by the end of the day and For me to feel free to send a letter of representation. Never said anything about my case or addressed Any of it. Needless to say that, I never got a call back from her. Fleet response is The insurance company covering Take 5 Oil And the ones I’m dealing with right now

  Business Response

  Date: 10/02/2024

  Fleet Response investigated the claim that submitted regarding damages to the claimant vehicle. We were able to secure and review video footage evidence that showed that the proper amount of oil was evacuated from the vehicle and the proper amount of oil was promptly put back into the claimants vehicle. There was o evidence provided by the claimant that support their claim that our client was at fault for the damages and the video footage indicates all proper procedures were done during oil service. based on the evidence we did review, liability was denied on the claim file. We attempted to contact the claimant twice by phone but the claimant did not answer and we were unable to leave voicemails. An email was sent to the claimant as well on 10/1/2024 to notify them of the denial determination the claim file. A letter was also put in the mail on 9/30/2024 outlining the denial determination.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 Oil change damaged my vehicle, which caused a fire and burned down 2/3 of my car and threatened my wife’s life. They gave me a claim# and contacts to Fleet Response. At Fleet Response they told me that their client wants a fire inspector to come and survey the vehicle but they don’t know when it can be done. Today is almost a month and they still don’t even tell me that they scheduled that inspector visit. It looks like the company is fake and is made to drain your energy so that you won’t go to court with their clients.

  Business Response

  Date: 10/02/2024

  The claimant cause of loss is undetermined and at this time the claim is being investigated. We are working to secure a fire inspection to determine the root cause of what caused the fire with the claimant's vehicle. While we work diligently to secure this inspection on our end, the claimant does have the option to file a claim with their carrier as well or secure a fire inspection on their end to support their claim against Take 5. At this point in time, other than having service completed at Take 5, we don't have evidence to support the claimants claim that Take 5 is the cause, however, are making every good faith effort to work toward an inspection and resolution on the claimants claim.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accident complaint with take five car washing ******* *******. Responce claim number is 143-0295. The name of the insurance company that a complaint is filed against is Fleet Response ********************************************* incident happened June 19, 2024. Claim was denied by first response. I was never contacted nor did they look at my vehicle which had over $800 worth of damage to do it rear of it said that had a sensor that failed that caused it, but there was no evidence to show that it was their responsibility. Reviews on Fleet Response out of *********** is terrible nor are they. A member of the better Business Bureau I need to be reimbursed since the incident of that happened was responsibility of their equipment failure nothing to do with what I had in the car wash. If you guys can help me out then Ill just take another avenue. Thank you.

  Business Response

  Date: 09/17/2024

  According to the facts of the loss, the customer did not follow the instructions he was given to move his vehicle properly through the wash, resulting in his vehicle damages.  Customer was instructed by employees at the wash to put his vehicle in "neutral", but instead he put the vehicle into "park", then into "drive".  This action caused the wash rollers to be misaligned, and vehicle was not able to be properly pushed out of the tunnel.  This resulted in the next vehicle behind to be pushed into this customer's vehicle.  There is no evidence of negligence on the part of the wash employees, therefore liability is not accepted for the vehicle damages.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cost: $116.34, towing, 181.42 The dispute: 1. Car went to Take 5 #**** **** ***** *** ******** ****** ** *****, 7/25/24, 4:06-4:15 pm for oil change. Invoice# ****** 2. The oil was changed, and the check engine light came on. The technician said don’t worry about it, and it will go off in a couple blocks. 3. Car dies 1,300 feet from Take 5. 4. Take 5 was called and was transferred Fleet Response (*** ****** **** **** ******* **** ****** ****************** ***** ********. They are now handling the claim. 5. The car is towed to Ganley Toyota at **** * ****** *** ***** *** (see attached). They cleared out the computer codes cancelling the check engine light and the car started and has been fine since. To summarize: the car was fine taken into Take 5, immediately after the oil change the check engine light came on, technician blew off the issue and the car quit within sight of the shop. It was towed to the Toyota dealer, they reset the computer, and the car started and is fine. Something happened to the car at Take 5 that took the Toyota dealer to resolve. I have contact two reps at fleet response multiple times and have not had emails returned to resolve the claim. Neither Take5 nor Fleet Response have taken steps to resolve the dispute, so I am filing a complaint with both Take5 and Fleet Response for reimbursement.

  Business Response

  Date: 09/03/2024

  Mr. Rasinski came in to a Take 5 location for an oil change.  His vehicle later malfunctioned with engine codes being thrown.  The 2 engine codes had nothing to do with anything the oil change tech touched.  The codes pertained specifically to fuel pressure issues the vehicle had.  The coincidental timing of the codes being thrown has nothing to do with anything Take 5 did and in and of itself does not prove in any way negligence on Take5.  At this time, we have reviewed all the available information and find no negligence on Take 5, therefore liability is denied.  If additional information comes available, we can review it to see if it changes the liability.  

  Thanks for your time. 

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 performed an oil change on my 2014 BMW on the 30th of July. The next evening I drove the car out of town to Dallas. When I got to Dallas I grab some tacos and went to my Aunt’s house. The next day I pulled my car into my Aunt’s driveway and we got into her car and drove out of town to visit my mother. Later on that day my cousin called and told me that the oil from my car has spilled out on the driveway. I then called take 5 because I haven’t had the car but only 1 month and I haven’t been having issues. My car was taken to Meineke and the diagnostic states they put to much oil in my car. This caused it to blow the seal in my engine, leak oil externally and internally, and stripped the seals in my oil pan. On my take 5 receipt it shows that extra oil was put in the car. Fleet response contacts me concerning the claim. I spoke with Mallory my claims representative who was very rude and unprofessional. She stated they are not responsible because they don’t drain the oil from the plug they evacuate it and denied the claim. My diagnostic states it was overfilled with oil which caused the damages.

  Business Response

  Date: 08/22/2024

  This claim has been re-opened as the liability investigation is still ongoing.  We have reached out to Take 5 for clarification on the facts of loss and what took place during the oil change.  Once we receive word from them, we will reach out to **** ***** and advise how this investigation concludes.  

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  I have reviewed the response regarding complaint ID ******** and am satisfied with the resolution to re-open the claim. I look forward to further communication and resolving the matter peacefully. Thank you

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take Five oil change on *** in ***** ****** **** ******** did not put any oil Cooling or a filter in my car charged me $95 for oil change there was none put in my car I got in touch with the insurance company has been denied twice for false information I have all the documentations about my motor vehicle they refused to honor that there was no oil put in my car I requested for the video they refuses to show me the video and it has been multiple stories told to keep me from getting my car fixed is there a fault that there was no oil put in my 2015 Chevy Cruze LT turbo my car has been at the body shop since July the 9th 2024 I had an oil change supposedly did on July 3rd there was no oil put in my car I'm asking for some help with this situation and my claim number *** ***** is my claim number I have been told multiple stories and they have been brushing me off there was no hole in my oil tank at all and I also have documentations to prove from the mechanic Certified mechanic and everything that they have requested pictures odometer information I have done everything that I can do please help me resolve this situation I need to get my car back and I also need my motor transmission put in my car

  Business Response

  Date: 08/02/2024

  I spoke with the Mrs ***** and advised her that at this time, we are not able to fins any negligence on Take 5.  All the oil change "touch points" were verified completed correctly.  No leaks were found at the dipstick, oil filler cap, oil filter or oil plug.  Based on the invoices provided by shop and Mrs *****- the vehicle was driven 455 miles from when the service took place and the engine issue occurred.  If no oil was placed into the engine, the engine would not have lasted 5 miles, let alone 455 miles.   With all this said, the claim is still open in attempt to see if there was any video of the service.  We are currently waiting on the client to see if video exists to verify everything.  Once we get word from them, the claim rep will reach out the Mrs ***** to advise.  

  Customer Answer

  Date: 08/02/2024

  That is incorrect information I did not drive my car note 455 mi from Take 5 to ****** ********* which is ****** ***** **** where I live at my car has not been driven since then my car was told to the body shop on the 9th so that is incorrect information I requested the video and have not yet to get it they going back on February the 27th or 2024 and I'm saying that it happened on July 3rd of 2024 there was no hole in my oil tank they did not put no oil in my car or a filter or any coolant in my car so that's incorrect information on fleet response information they don't want to take responsibility of getting my car repaired and fixed I'm asking you to do further investigation I'm asking for the video that they would not let me see or if you could please request the video from them there was no oil put in my car I have no right to falsify any information please respond back thank you loop

  Customer Answer

  Date: 08/06/2024

  [[BBB transcription via email]]

   

  The oil change from February I sent it that come from February 27th 2024 this is where they get the mileage from and there was no oil put in my car on July the 3rd of 2024 so this is where they're getting all the speedometer information from it was incorrect information and I tried to explain that to you guys so this is where the 455 Mi come in at February the 27th of 2024 to July the 3rd of 2024 could you please do the calculation on the mileage because the information they gave you was incorrect those are my receipts from that time on up until I took my car to get an oil change

  Business Response

  Date: 08/13/2024

  Good morning,  The hand written invoice submitted for the service on 7/9 does not have mileage entered on it. All we have that show mileage is the invoice from 7/17 showing the vehicle went 455 miles.  I reiterate, There is no way Take 5 did not add oil to the engine.  If no oil was placed in the vehicle, it would not have driven for more that a few miles before the engine blew.  Take 5 advised us that there is no video available. Apparently the cameras are not working.  I have resubmitted one last time to Take 5 Claims corporate to see if there is anything that can be done at this time.  The fact of the matter is, there is no evidence that any actions completed by the Take 5 oil location were done incorrectly.  No negligence is found on Take 5 at this time.  Once we receive word from the corporate offices we will reach out to ******** to advise of final finding. 

  Customer Answer

  Date: 08/19/2024

  That paperwork from the 17th is not my first invoice my car been at the shop since the 9th that's when they received the first invoice of my card there was no mileage reading at that time they requested the mileage reading on the 17th you have to also look at the paper from the 9th is when my car went into the body shop and we sent that first estimate over to Fleet response why do y'all want to keep saying the 17th that has nothing to do with the night it stands from July the 9th of 24 this is all y'all want to keep presented but you're not looking at the first day of the invoice which there is no mileage on that invoice Fleek respond did not receive that paperwork until the 17th that was weeks after ***** asked for the mileage the damage I still have the date that she requested that my car had already been at the shop from the 9th of July I need this to be reinvestigated

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15, 2024 I took my car into Take 5 for a standard oil change. I informed the mechanic taking my information that I had an aftermarket drain plug in my car and that in no circumstance should it be twisted to be removed and that all that is necessary is a magnet. The mechanics began to work on my car and shortly after beginning several other mechanics were called over to look at something. The manager eventually enters the scene and comes straight to me to declare that they will not service my car and that i have a serious active leak. I did not have an active leak prior to coming and have photo and video evidence to back up this claim. Fleet Response has taken over a month to get back to me before declaring my case denied under the basis of no evidence on my side. I was never contacted or asked for evidence. All of this is extremely bad business for a repair that would cost less than $2000. My vehicle can no longer be driven and that is all thanks to the negligence of the mechanics at Take 5, of which I have all of the names.

  Business Response

  Date: 08/05/2024

  ************************* ***************************************
  Re Complaint ID number: #********
        Customer:***************************
        Our claim number: 1441667
        Date of loss:06-17-27
  
  In response to ****************** complaint addressing the denial of her claim. This claim was reported to us for a leak on a 2004 ***** Pilot with mileage of 238,279. 
  
  **************** contends that she took the vehicle into Take 5 for an oil change and advised them that the drain plug could only be removed with a magnet. Take 5 contends that the oil pan was stripped as a result of wear and tear for a vehicle with over ******* miles on it. She was advised that they could not complete her oil change.
  
  We would be happy to review any further information that *************** is able to provide, such as photos or video that she claims she has of the vehicle prior to the oil change. We would also like to see any previous work orders or oil changes performed on the vehicle as well and confirm what damage she is claiming to her vehicle as she was advised by Take 5 that the vehicle had an oil leak when coming into the shop.
  
  Thank you,
  *************************
  Third Party Claim Supervisor
  Direct: ************  
  Fax: ************ 

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleet Response is handling a claim filed on behalf of Take 5 Oil Change. I have supplied them with all the documentation needed to process my claim and get my vehicle repaired. They have not responded to a single voicemail or email since the file was claimed. I even left two voicemails with ****** *****, a department supervisor. I am a band director and need my truck to go back to work next week but I have no vehicle.

  Business Response

  Date: 07/12/2024

  This morning, at 930am EST, the claim specialist, *****, reached out to the shop and made contact with a ********.  Emails were exchanged and repairs for loss related damages were authorized.  Mr ********* was contacted via email at 829am EST as it was too early to place a call to the Central Time Zone.   Liability is accepted and repairs are underway.  Please feel free to reach out with any other concerns. 

  Customer Answer

  Date: 07/20/2024

   I am rejecting this response because:
  I received a call from Northrich Automotive saying they had sent the information for payment to be made the morning of 7/19. Fleet Response called them later asking about the information because they hadn't received it yet. It turned out that they had received but by the time they did, their accounting department was gone for the day. As a result, my truck is fixed but staying at the shop for another weekend because Fleet Response didn't pay in a timely matter.
  
  

  Business Response

  Date: 07/23/2024

  Mr *********** shop failed to send us the final bill in time to issue payment.  Furthermore, when they sent us the final bill, ON MONDAY- 7/22, the amount was higher than what they originally quoted, so we had to get approval for payment.  We just received approval on the final bill and have set this up for payment.  There is no delay in handling on this claim.  

  Thanks

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** ******** *************** ***** ******************************) is the adjuster assigned to handle this claim - *******. She has all of the necessary information to adjudicate the claim. However, she has failed to do so.

  Business Response

  Date: 07/22/2024

  July 22, 2024 SENT VIA EMAIL: ******************** ****** ******** ****** *** **** ****** ****** ****** ** *****
  
  ATTN: RE: ****** ****** ******* ******
  DOI COMPLAINT/FILE NUMBER: INSURED'S NAME: ******** ********
  CARRIER: POLICY #: CLAIM #: *** ******** ********* ******* **** ********* *******
  DATE OF LOSS: ********
  NAIC #: *****
  FULLY OR SELF-INSURED: ***** *******

  POLICY SITUS: *******

  ISSUE RESOLVED: Yes

  PAYMENT ISSUED: Pending

  Dear Ms. ******:
  
  Thank you for the opportunity to respond to the above-referenced complaint matter involving ******* ****** and ********. Fleet Response is the third-party administrator handling claims on behalf of *** ******** ********* ******* and their insured, ********. Fleet Response is not an insurance company. In a good-faith effort to resolve this complaint, Fleet Response provides the following information for your records.
  
  This response pertains to an incident that occurred on June 21, 2024. Mr. ****** reached out to our office on June 26 to report a new claim. Our team initiated the necessary procedures to address the claim on the same day.
  
  On June 28, we contacted the body shop involved in the repair process, to request the estimate and photos for review. Then Mr. ****** mentioned that he had retained legal representation, and we attempted to reach out to his attorney. As of now, we have not received a formal letter of representation from the attorney.
  
  On Friday, July 12, we received the necessary documentation from the body shop. The vehicle was assessed to be a total loss on Monday, July 15, and an offer to resolve Mr. ******’s claim was extended. He has since accepted that offer. We are currently awaiting additional documentation from Mr. ****** to proceed with resolving the claim efficiently.
  
  Thank you again for the opportunity to address the issues between ******* ****** and ********. We trust that the provided information satisfies your inquiry. Should you have any further questions, please do not hesitate to contact the undersigned.
  
  Regards,
  ***** *******
  Third Party Claim Supervisor
  Direct: ************ **** ************

  Customer Answer

  Date: 07/23/2024

   I am rejecting this response because:
  
  July 23, 2024
  ****** ******
  ************* *** ******* ********** *********** ****** ******** ****** * ****** **** *** **** ****** ** ****** *** *****
  
  
  
  RE: Complaint ID ********
  
  
  
  
  Dear Ms. ******:
  I am writing a response to the above referenced complaint. The response which Fleet Response wrote addressing my initial complaint (which was forwarded to me by the BBB) contains numerous amounts of inaccurate information. Addition****, other key details have been left out. Whether this was intentional or accidental remains to be seen. There are many issues which remain unadjudicated. Therefore, I respectfully ask that this complaint remain open until all of the issues have been resolved-not simply classified as “in process”. As a matter of good faith, good will, and ethical business behavior, I would hope that all parties involved would agree.
  On June 26, 2024 by e-mail to Ms. ********* at 11:14 AM and again on June 28, 2024 by phone at 8:41 AM with Ms. *********, I advised who represented me in the personal injury portion of my claim. Addition****, the attorney’s office has advised that letters of representation were drafted and mailed in a timely manner once the identities of the involved parties were fin**** known. Here is the contact information once again:

  
  **** ****** *** ****** ********* ***** *** *********** ** ***** ************ ****** ************************

  
  Here are the remaining items concerning my property damage portion of the claim and what Fleet Response needs to be done in order to address them:
  1.      Contact the Total Loss Department at BridgeCrest Financial (the lienholder of the vehicle) at ************ and work with them to learn of their preferred method (and any pertinent details) to receive the agreed upon funds for the vehicle (which was deemed a total loss. Addition****, send them the subsequent title release/assignment of title. The agreed upon amounts are as follows:
  
  ·         Agreed Upon Vehicle Valuation - $19,850.00
  ·         Sales Tax @4% - $794.00
  ·         Title Fee - $18.00
  ·         Registration Fee - $15.00
  

  TOTAL FUNDS TO REMIT: $20,677

  
  2.      Send a settlement breakdown and a proof of settlement to me and ****, the GAP insurer for the loan. My name and the VIN should be included on each document and all correspondence. Here is their contact information:
  National Property Claim Center (NPCC)
  ** *** **** ******** ** ********** **************** *** ************

  
  3.      Provide reimbursement for all related expenses which have occurred to date as a result of this claim. Please see the breakout at the end of this letter.
  ·         Send reimbursement via FEDEX/UPS only to my home address within 3 business days from today’s date.
  ·         Provide the appropriate letter/package tracking number(s) to me immediately upon mailing.

  
  As you can see, the matters which the complaint seeks to resolve are not irrational nor unreasonable.

   

   

  Reimbursable Item and Amount
  Gas $41.14
  Gas $50.00
  Gas $41.00
  Gas $40.63
  Gas $34.09
  Gas $44.06
  Gas $30.00
  Gas $35.00
  Alabama Law Enforcement Agency Crash Report Document – To establish at fault liability and responsibility after phone conversation on 6/28/24 with Ms. *********. $17.50
  Uber Rideshare $29.29
  Uber Rideshare $6.72
  Uber Rideshare $22.20
  Uber Rideshare $6.72
  Greyhound Ticket $122.45
  Dashcam Replacement $275
  Unused Fuel – Estimation of 12 gallons of fuel left in 16-gallon capacity tank at a prevailing rate of $3.29/gal $40.00
  Dashcam Mount Replacement $25.00
  Cellphone Screen and Privacy Screen Replacement $100
  In-Lieu of 3 Day Rental Payment  - based upon 3 days ($115.99/DAY-EXCLUDING TAXES AND FEES) of a comparable class SUV at Enterprise in Daphne, AL. $347.97
  Loss of Use Payment – Covers the monthly payment which was made on the totaled vehicle and it was not able to be used and Fleet Response repeatedly ignored requests to provide a rental vehicle for use $655.00
  
  Loss of Use Payment – Covers the monthly insurance payment which was made on the totaled vehicle and it was not able to be used and Fleet Response repeatedly ignored requests to provide a rental vehicle for use $159.09
  

   

  TOTAL REIMBURSEMNT FUNDS DUE $2122.86

  
  
  Best –
   ******* *. ******
  

  
  

  Business Response

  Date: 07/31/2024

  We have responded to each of his concerns below. I have also attached a response that may be easier to read. 

  
  I am writing a response to the above referenced complaint. The response which Fleet Response wrote addressing my initial complaint (which was forwarded to me by the BBB) contains numerous amounts of inaccurate information. Addition****, other key details have been left out. Whether this was intentional or accidental remains to be seen. There are many issues which remain unadjudicated. Therefore, I respectfully ask that this complaint remain open until all of the issues have been resolved-not simply classified as “in process”. As a matter of good faith, good will, and ethical business behavior, I would hope that all parties involved would agree.
  On June 26, 2024 by e-mail to Ms. ********* at 11:14 AM and again on June 28, 2024 by phone at 8:41 AM with Ms. *********, I advised who represented me in the personal injury portion of my claim. Addition****, the attorney’s office has advised that letters of representation were drafted and mailed in a timely manner once the identities of the involved parties were fin**** known. Here is the contact information once again: 
  
  RESPONSE:  We do not handle injury claims in this office. Injury claims are handled by our client. I do not show that we ever received a letter of representation from the law office to date.
  **** ****** *** ****** ********* ***** *** *********** ** ***** ************ ****** ************************
  
  Here are the remaining items concerning my property damage portion of the claim and what Fleet Response needs to be done in order to address them:
  1.      Contact the Total Loss Department at BridgeCrest Financial (the lienholder of the vehicle) at ************ and work with them to learn of their preferred method (and any pertinent details) to receive the agreed upon funds for the vehicle (which was deemed a total loss. Addition****, send them the subsequent title release/assignment of title. The agreed upon amounts are as follows:  
  
  RESPONSE: The lienholder has been contacted and the payoff discussed.  Mr. ****** also has GAP coverage which will cover any remaining amounts due to his lienholder.  That will be handled between Bridgecrest Financial and the GAP carrier directly.  We are pending the Letter of Guarantee from his lienholder at this time. Power of Attorney forms have been forwarded to Mr. ******, that he will need to sign and return giving us authority to move forward on the total loss of his vehicle.
  
  ·         Agreed Upon Vehicle Valuation - $19,850.00
  ·         Sales Tax @4% - $794.00
  ·         Title Fee - $18.00
  ·         Registration Fee - $15.00
  TOTAL FUNDS TO REMIT: $20,677
  
  2.      Send a settlement breakdown and a proof of settlement to me and ****, the GAP insurer for the loan. My name and the VIN should be included on each document and all correspondence. Here is their contact information:  
  RESPONSE: A settlement breakdown was provided to Mr. ****** previously via email. A settlement breakdown will be provided to ****, which will then deal directly with the GAP carrier.
  National Property Claim Center (NPCC)
  ** *** **** ******** ** ********** **************** *** ************
  
  3.      Provide reimbursement for all related expenses which have occurred to date as a result of this claim. Please see the breakout at the end of this letter.
  
  RESPONSE: We are pending further documentation from Mr. ****** to support what he is asking for as far as GAS, Uber receipts and personal property.  Upon receipt of the same, we will extend an offer to reimburse his out of pocket expenses. We will review the loss of use request further once we receive his receipts. It should be noted that Mr. ****** was offered a rental vehicle through Enterprise.
  ·         Send reimbursement via FEDEX/UPS only to my home address within 3 business days from today’s date. 
  ·         Provide the appropriate letter/package tracking number(s) to me immediately upon mailing.
  
  As you can see, the matters which the complaint seeks to resolve are not irrational nor unreasonable.
  
  
  Reimbursable Item and Amount
  Gas $41.14
  Gas $50.00
  Gas $41.00
  Gas $40.63
  Gas $34.09
  Gas $44.06
  Gas $30.00
  Gas $35.00
  Alabama Law Enforcement Agency Crash Report Document – To establish at fault liability and responsibility after phone conversation on 6/28/24 with Ms. *********. $17.50
  Uber Rideshare $29.29
  Uber Rideshare $6.72
  Uber Rideshare $22.20
  Uber Rideshare $6.72
  Greyhound Ticket $122.45
  Dashcam Replacement $275
  Unused Fuel – Estimation of 12 gallons of fuel left in 16-gallon capacity tank at a prevailing rate of $3.29/gal $40.00
  Dashcam Mount Replacement $25.00
  Cellphone Screen and Privacy Screen Replacement $100
  In-Lieu of 3 Day Rental Payment  - based upon 3 days ($115.99/DAY-EXCLUDING TAXES AND FEES) of a comparable class SUV at Enterprise in Daphne, AL. $347.97
  Loss of Use Payment – Covers the monthly payment which was made on the totaled vehicle and it was not able to be used and Fleet Response repeatedly ignored requests to provide a rental vehicle for use $655.00
  
  Loss of Use Payment – Covers the monthly insurance payment which was made on the totaled vehicle and it was not able to be used and Fleet Response repeatedly ignored requests to provide a rental vehicle for use $159.09
  
  TOTAL REIMBURSEMNT FUNDS DUE $2122.86

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with take 5s insurance fleet response because take 5 forgot to put an oil filter on my vehicle which directly led to me having to pay over $13,000 for a new motor. I opened the claim on April 18,2024 it is now June 27,2024 the claim is still not closed and it has been 25 days since I’ve last spoke to them despite my numerous emails and phone calls. It has been 71 days since I have opened my claim. To wait this amount of time is ridiculous and to ignore people’s emails and phone calls is unprofessional.

  Business Response

  Date: 07/08/2024

  I reviewed the claim and saw that the claim was reported on 4/19/24 with a date of loss of 4/18/24.  The alleged service date was 10/4/23.  In 6 months the vehicle was driven over 2600 miles.  Mr ****** had the vehicle repaired without prior authorization from Fleet Response.  No pictures were taken by the shop, so we were not able to determine if anything Take 5  did was in any way negligent.  Due to the length of time, number of miles and no way to verify the cause of the engine damage, the claim was denied for lack of evidence of negligence on Take 5.   I have attached a copy of the denial letter that was sent to Jordan Bishop.  This claim is currently closed/denied.  We are more than willing to accept and review any additional evidence Mr ****** can provide to support his claim.  

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me!

  my Issues is, I never was told it was denied, I understand my lack of photos, and understand that it may have been denied, but no one ever reached out to me and told me it was denied, i never received an email, a phone call or a physical letter in the mail. It took me filing a complaint with the bbb to hear anything from yall! All I wanted was for a line of communication, and it took 82 days for me to get a final decision. And I have been ignored for the last 36 days.

  so my complaint still stands, this company will ignore you.