Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The appraisal report was done incorrectly as it failed to include 8 sales transactions in the neighborhood that occurred within this year yet rather, all the comparable were from last years transactions which were 9 months ago!
  
  The report was also completed before the actual appraisal date?! How is that even accurate!!!
  
  This seems to a scam company with poor business ethics and work quality and only cares to collect the fee to produce unreasonable data and result

  Business Response

  Date: 04/29/2024

  Accurate Group, LLC (“Accurate Group”) provides appraisal management services to lenders for real estate finance transactions.  Accurate Group receives orders for various valuation products and services from lenders and in turn engages independent contractor data collectors, real estate professionals and appraisers to complete the orders depending on the requirements of the product or service.  The lender ordering the appraisal is the client (“Client”) of the contractor assigned to the order.  
  
  Accurate Group has reviewed our records for the appraisal and confirmed that our Client ordered the appraisal on or about February 24, 2024.  The appraisal report was completed by a duly licensed and qualified appraiser.  We have reviewed the appraiser’s selection of sales used to develop the appraisal report and find that they were appropriate and appear to comply with the Uniform Standards of Professional Appraisal Practice (“USPAP”), which governs how appraisers are to perform their work.  The appraiser considered four sales and three listings all of which were within an acceptable time frame for consideration under USPAP.  One of the sales (No. 7) occurred in February 2024.  We were not and have not been provided with the sales that Complainant asserts should have been used.  We note that the neighborhood overall has had numerous newly constructed homes within the last two years; however, newly constructed homes are typically not used in comparison to existing homes because of condition differences.
  
  With respect to Complainant’s observation about the appraisal date, the inspection of the property was originally scheduled for February 28, 2024, but at the Complainant’s request was changed to March 7, 2024.  Apparently, the inspector did not update the date of the inspection to March 7, 2024, which led to the discrepancy.  The eight-day difference does not appear to have affected the valuation as secondary sources we checked do not disclose any sales that closed that week which should have been used by the appraiser. 
  
  

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:06/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a home appraisal done. The appraiser was on site for a total of eight minutes. Ran through taking pictures and didn’t write anything down. Not a single upgrade. I don’t feel this is the correct way to do an appraisal, giving it a thought assessment.

  Business Response

  Date: 06/09/2023

  Ms. *****, Accurate Group, LLC acknowledges receipt of the BBB complaint of Mr. ****** concerning the inspection of his property.  The inspection was performed by a data collector for use by the appraiser in preparing an appraisal for Mr. ******' lender.  This division of labor has been in use for many years but is now more common.  The Data Collector gathers data, measurements and photographs per requirements to then be reported to the appraiser who uses this data along with other data sources, e.g., MLS data on recent comparable sales and tax assessment records, to complete the appraisal.  We have reviewed the data collector's report and confirmed that it contains all required photographs and datapoints that were required to be provided to the appraiser.  The Data Collector's sketch appears to have been properly prepared and the condition of the property and improvements were adequately described.  We also reviewed the appraisal report developed with the Data Collector's report and find that the appraisal appears to be well-supported.  If Mr. ****** has an issue with the valuation that was provided, his lender has a process for the submission of a request for reconsideration.  We hope that this additional background and our confirmation that the inspection appears to have been performed appropriately is helpful to Mr. ******.