Reviews

Review Details

• Review fromD. N

  Date: 06/23/2024

  5 stars
  ARP Electric and Power Systems at 1277 E. Schaaf Road, Brooklyn Heights, OH 44131 installed our 14kW stand-by home generator in May 2024. The entire process was facilitated by the owner, Andy, and he made everything easy for us. From his in-home estimate to the installation in our back yard, all aspects of this project went smoothly. The office staff was ALWAYS helpfull and communicated with us very promptly when we were scheduling work or had questions. The three installers were all experts - it was obvious that they knew what they were doing and had done it many many times. We researched a LOT of generators and generator dealers and feel we made the right choice to go with ARP. We recommend ARP to anyone who is looking for a good, honest company to provide stand-by electric power. Just in those cases when the electric company can't seem to provide it.

• Review fromMarie A D

  Date: 05/24/2024

  5 stars
  ARP just installed a ******* Generator. They were on time, work diligently and consistently. They were very respectful and took time to explain and made sure I understood. We lost power that night due to storm and the generator came on and I had power. I highly recommend Andy and his staff if you are looking for a generator.

• Review fromO. H.

  Date: 10/23/2023

  1 star

  O. H.

  Date: 10/23/2023

  After numerous attempts to repair our ******* generator and well over $1000 the owner came out to repair it. He spent an incredible amount of time trying to get it to start replaced numerous parts and said it was good to go for about two months. It started on its own, doing its preventative maintenance and then with crank and crank, but not start, I let it go all these months, because occasionally on a very rare occasion, it would start after numerous attempts. They they had replaced the out start PM switch but it would time out trying to start. This week I had a real mechanic come and look at it. It seems that when they were putting it back together, they either cracked or damaged one of the manifolds. So rather than re-placing it because it was there ever, they use the high temperature silicone to try to repair it. The mechanic says that after so many tries of starting the silicone, overtime, finally relented and is allowing for air to enter into the system, and not allowing it to start. The owner did not tell me that he had damaged our ******* he just simply with his merry way hoping that I the homeowner would never find out. But I found out. I would not have these people do anything for me. I don’t trust them. They’re unreliable and apparently dishonest. They were rude and ineffectual. This is my opinion, but the fact is that they damaged my machine did a quick fix and left it without informing me, but you’re charged me a good hunk of change for what I thought was a repair. Again, you can have them fix your things. I wouldn’t let them near my house to repair anything, not even to change an air filter! They are certainly not ******* experts.

  ARP Heating & Air Conditioning, Inc.

  Date: 11/17/2023

  I am the owner of ARP, and I spent a great deal of time working on Mr. *********** generator. It was a very difficult and intermittent problem. When I left the unit was operating normally. Unfortunately, Mr. ********* never called us back to let us know that he was unhappy and that there was still a problem. I certainly would have made things right. I've been in business for 28 years. I run an honest business and I care about all of our customers. We have sent *** ********* a full refund.

  O. H.

  Date: 11/20/2023

  We do not need a refund for the service call which you made however a refund for the repair, which did not occur would be appreciated. Thank you. You can mail the check to our home address you have on record.

• Review fromMary F

  Date: 07/15/2023

  5 stars
  I had 3 techs (Justin,Rob,Chuck) arrive promptly to replace & install new AC
  unit . They were professional , knowledgeable & efficient. They were patient & and answered all my questions. They had covered all the floors ,cleaned & hauled away all debris . It was spotless .
  I attribute their high work ethic to
  ARP’s owner, Andy, who sets the example by providing quality work & high expectations , I also want to mention ,Celine from his office that was patient & instrumental in obtaining a fair proposal . I was very impressed !
  Excellent job …