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Business Profile

Insurance Agent

Infinity Insurance Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Insurance company give me receipt for payment and collected it and still cancelled my policy for none payment . I have the conformation number

    Business Response

    Date: 01/31/2025

    ******* **** from *********** Insurance automobile policy *********. 

    On Dec 9 and 12 reminders were sent from the past due billing statement.   On Jan 3, 2025 the client contacted *********** Insurance directly, and attempted payment.  This $171.84 payment was submitted to *********** directly by the client, the agency was not involved in this transaction, it was direct from client to ***********.  On Jan 9, 2025 the attempted payment of $171.84 was returned by the bank.  Since these transactions were direct between the client and ***********, and had no involvement from the agency or agency staff, we have no details as to the method of payment (credit, debit, or bank account electronic funds). On Jan 27, *** **** contacted and spoke to Joel W***, Agent/Owner of Infinity Insurance Solutions, Inc, an independent insurance agency.  After some investigation, there aforementioned was found to be the case.  The information provided to us via the *********** Insurance billing history system was relayed to *** **** in detail.  We do not know the nature of the returned payment.  Could have been an expired card, an incorrect CVV number, an inaccurate or transposed number when he provided that information directly to ***********.  We provided him the payment required, as well as the forms, he needed to sign via ******** at 2:10pm on 01/27/2025.  He paid the required amount over the phone (this payment was agency processed) and subsequently signed the ******** forms at 2:16pm.  Those forms were submitted to *********** for approval and processing via email to *************************** on 01/27/2025 @ 2:21pm.  All timestamped supporting docs and screenshots are attached.

Infinity Insurance Solutions is NOT a BBB Accredited Business.

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