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Business Profile

Concrete Restoration

3G Concrete Coatings
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Description:Consumer hired 3G Concrete Coating on 5/2/2024 to do work in his basement. He paid half ($1698.56)up-front. They were there for three hours and had to leave due to issues with their generator. He wasn't sure when they would return, so he tried to cancel the contract. They are unwilling to give him any of his money back

    Business Response

    Date: 11/22/2024

    Hi, We are going to refund Mr. ******** his deposit. I do not want this posted online. how do we handle this privately?

    Business Response

    Date: 12/09/2024

    Per our conversations with Mr. ********, he told us he was having financial issues and wanted out of his contract. Per our contract and **************, our contract states, "You may cancel this transaction, without any penalty or obligation, within three business days from the above date. If you cancel within the three day right of rescission, any payments made by you under the contract or sale, and any negotiable instrument executed will be returned within ten business days following receipt by the seller of your cancellation notice. After 3 days, 3G Concrete Coatings has the right to charge client up to 75% of expenses incurred for the project". Therefore, we let Mr. ******** know due to the amount of time, labor, and materials that we have in this project, we are unable to refund any of his deposit. 

    Since the complaint, we refunded Mr. ******** his requested amount and hope he can move on. 

    Customer Answer

    Date: 12/23/2024

    12:14 PM
    Text Message
    **************

    My complaint has been resolved. Thank you for your help.

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6-2023 I hired them to work on my garage floor. They gave me an estimate at the end of June.
    He emailed me an estimated copy stating this copy was $2974.64. The contract stated I had to pay 1/2 before work & the balance at completion of the work. I signed & gave him my credit card. to pay the first 1/2 & I had a $500 discount. coupon. They called to set up appt for work to be done the week of 8-1-2023. "We call the day before we start at 8:00 am it is an all day process." They were no show.
    No call, never coming. I called, tt Julie " I am sorry your product did not come in." They rescheduled for the week of 8-8-23. I waited no show again no call. I called the 14th. She said, "They are on the way to your house.' They came, They were not going to do it that day cause I wasn't on their schedule & the moisture was 6% was supposed 5%. They couldn't do the work today. They called the Office the woman answered & said I was an angry woman & they were not going to do the job or ever come back to my house." They hung up & now all my calls to them go to voice mail.

    Business Response

    Date: 08/18/2023

    8.18.2023 Business called BBB stating they spoke to the consumer on 8/11/2023 and a refund check was mailed on 8/14/2023.

3G Concrete Coatings is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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