Complaints

This profile includes complaints for Knueve & Sons Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Knueve & Sons Inc.

  102 E Water St Kalida, OH 45853-2107

  
• 

  Knueve & Sons Inc.

  PO Box 265 Kalida, OH 45853-0265

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom is in a rest home and I have financial POA over her. Knueve & sons are the plumbers that did some work for my mom at the house she formerly lived. We had their device removed this last January/February and did not receive any charges from that time until June 1. It was set up as an autopay by an unauthorized person. We did not set it up. I was warned in a text that autopay was setup for this account. So I went to their main business and told them we did not authorize it. She just said it was an automatic thing sent by their computer and we wouldn't be charged. The charge hit on June 1 just as warned. The charge is in dispute with the credit card company at this point. I am tired of dealing with this business. They were supposed to supply my mom with salt for her water softener for some time and they quit bringing it. She told me and I contacted them and even drove to their business explaining the issue. The woman at the desk said all she had to do was call. Well my mom had been calling them a lot and gave up. So I told her what the woman said. Mom said she wasn't going to call them any more. First of all this charge must be removed. Secondly, I can not see any reason to for them to have a good rating with the BBB with their handling of this situation. It is hard to say how much money they stole from her by not delivering the salt she paid to have delivered monthly.

  Customer Answer

  Date: 06/03/2025

  She was charged $38.43 on June 1st. It was made on her ********* credit card. If necessary, a statement showing the transaction can be forwarded.

  

  Business Response

  Date: 06/05/2025

  I made a phone call to ***** ****, i have a summary below:
  
  
  I explained that we started to move credit card processors in June. We mistakenly restarted recurring payments in June that had been cancelled in January. We did not remove the authorization from our file. We will remove it as soon as possible. We will refund the $38.43
  
  
  We will refund $90 of the expired delivery contract that wasn't used. I looked for open delivery requests but didn't see any. I apologized if we didn't document a request, which would cause us not to deliver if a request was made.
  
  
  We will send a check for $128.43 when we have a preferred address and payee.
  he gave me the information.
  Payee:
  ******* *******
  
  Mail to:
  ***** ****
  ****************
  ***************

  I think we have things resolved.