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Business Profile

Bathroom Design

Ohio Bath Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Ohio Bath Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ohio Bath Solutions, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/15/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 12, 2004, **. *** ***** of Ohio Bath Solutions evaluated a bathroom problem at the home of ***** ***** involving the removal of wall tiles on one wall and installation of a one-piece seamless wall lining on that wall. **. *****' price was $5000.00, with a $500 down payment, which **. ***** gave him. **. ***** had a Home Improvement Installment Contract ready for **. ***** to sign which was the payment schedule for the project for a total payment of $7970.00. At this time, **. ***** left but never gave **. ***** a Purchase Agreement and Specification Sheet with details that described the work to be done. Also, on the Contract, there are no dates that specify when the work will be started, when the work will approximately be completed, and the estimated delivery of the goods.

      On August 15, 2024, their contractor, who had to measure for the fitting, said that the original estimate did not cover all the details of the work to be done, which **. ***** gave to **. *****. **. ***** contacted **. *****, who said that he made a mistake about the original cost of $5000.00 and that any additional work would cost $700.00 more. **. ***** began calling Ohio Bath Solutions, and finally on August 23, 2024, he talked to the General Production Manager to cancel the project because of no Purchase Agreement or Specification Sheet. The Manager said that the contract cannot be canceled and **. ***** would be charged for the wall lining that was already completed at their factory. On August 28, 2024, **. ***** sent certified letters to **. ***** ***** and to the Manager detailing the above information and requesting a refund of $500.00. Still no one contacted **. *****. On October 2, 2024, **. ***** again sent certified letters to **. ******** ***** and **. ***** *****, requesting a refund of $500.00. There has been no response from anyone from Ohio Bath Solutions.

      Business Response

      Date: 10/21/2024

      Bath Fitter is in receipt of this complaint and would like to mark the issue as resolved. We have contacted the customer and are issuing a refund of the deposit. 

      Customer Answer

      Date: 10/29/2024

      [[BBB transcription via phone call]]

      The consumer has stated they have been in contact with the business and are waiting on their refund. Will contact BBB back if not received in the timeframe that was supplied by the business (10-14 days). Closing as resolved.

    • Initial Complaint

      Date:05/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday 5/13/24 Ohio Bath Solutions tried to sell their product to me but we never signed the contract. They took a down payment from my bank account anyway even though no sale was completed. This amount was $3,787.00. The person never left a direct number or a person we could talk too. I want them to do an immediate refund. Since their was no sale there was no reason that they should have taken the money.

      Business Response

      Date: 05/22/2024

      Bath Fitter is in receipt of this complaint and would like to mark this matter as closed. On 5/22/2024 we reached out to the customer to inform them that the money has been refunded and they will see it on their card with in 72 hours. The customer is satisfied with this. 

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Didn't inform customer that the shower was unsafe. No traction at bottom so you won't fall. Called $423.00 to spray on coating. That will wear off and turn yellow. The most unsafe shower for Seniors ever. They give you nothing to read. After they put it in take your money. Then you get a booklet. The salesmen Never said anything about the bottom of shower. Has you sign fast. Never lets you read anything. No pamphlet Nothing. This is one over priced Shower with horrible safety features for elderly. When the Service guy comes out to Spray Bottom. That's when you are informed in 3 months it will turn yellow and begin to come off. So you pay all this money *********. Then they tell you $423.00 for a useless coating. If this is not the worst business practice of business. Plus selling something that is horrible unsafe. *** came out September 12. Measured September 25. Was told 4 weeks. Wasn't put in till November 17 and 18th. Then guy came out to Spray a coating on November 27th. When I found out that would ruin the bottom. This has been and awful experience from the start. I'm stuck with and unsafe shower.

      Business Response

      Date: 12/13/2023

      Bath Fitter is in receipt of this complaint and we wish to mark this matter as closed. We offered to apply the spray grit at no cost at the time of insallation and the customer declined. We are now looking to offer a scuffing process in the spirit of customer service. 

    Ohio Bath Solutions, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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