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Business Profile

Colleges and Universities

Kent State University

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kent State University's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kent State University has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called today to resolve my aid issues, and the only thing I got today incompetent individual. If I was a woman this matter would have been handled differently. The individuals; that I encountered today did not do any research because if they did they would notice that I only needed to have a 2.0 in summer, and I had a 2.11. I am tired of getting treated like trash because the aid office doesn't want to do their job, take responsibility and stop blaming the government for everything.

      Business Response

      Date: 11/21/2022

      Hello

       

      A member from our One Stop for Student Services leadership team will reach out to the student directly to help address his issues.  Tell us why here...

      Customer Answer

      Date: 11/25/2022

       I am rejecting this response because: When I called one stop on Wednesday, I spoke with ****** and her Manager nothing was resolved. ****** threatened me with student conduct because I was not listening to her. This is ridiculous, the only thing I ask is for this problem to be fixed, and the Aid office and ****** are unthinkable things that stop me from getting aid so I can graduate. When I reached out to BBB for help they replied to BBB stating that someone would reach that was a lie, so that is why I made contact. I told ****** that the advising office was the one that added on the late class, which caused the issues with the aid. She expressed she did not care which I am not surprised and continued to threaten. If this  continues I will file a complaint with the Department of Education, will not deny my education because some are obsessed with power, she already had someone write a fake saying she was scared of me and I live 543 miles away from the school. 

      Business Response

      Date: 11/29/2022

      The student has been in contact with the One Stop for student services on several occasions and each time he has been provided with the information he needs to address his financial aid related issues

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