Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought concrete from Hensel Ready mix thru our concrete installer **** ********. They had a heated conversation that I stayed out of. I needed approx 60 yds of concrete & I wanted the best mix that was available & paid extra which was fine, but they ran short of the mix and game untreated mix with no additives and my driveway started to pup up chunks of concrete with in a few months Several installers inspected the driveway & Determined that they (Hensel) used oversized stone in thee concrete mix. The result has been that my driveway is falling apart. I paid over $20,000 for the concrete and labor **** ******** cant reason with ****** Hensel ( president) & I'm the one that's getting a bad concrete job! Know one seems to care so I'm contacting BBB Please help us! I will try to send copies of checks-contract thru email ( I will get someone to help me send info)

  Business Response

  Date: 09/14/2022

  [BBB Transcription via Email]

  From: *********************** <***********************>
  Sent: Wednesday, June 15, 2022 8:47 AM
  To: '****************************' <****************************>
  Cc: '******@******************' <******@******************>
  Subject: RE: ******* Consumer Complaint
  
   
  
  June 15, 2022
  
   
  
  Dear Sir/Madam:
  
   
  
  Around the 1st of April a representative of **** Contract Services contacted Hensel Ready Mix about a surface issue with a driveway that he poured in July and August of the previous year. Hensel Ready Mix informed **** that we would send a quality control representative to the site which we did on April 8th of last year.
  
   
  
  The quality control rep took pictures of the driveway and also took Swiss hammer tests on the concrete and reported back to ****** Hensel the owner of Hensel Ready Mix. At that time Mr. Hensel contacted **** Contract Services to discuss the matter and he told the **** rep that our quality control rep had witnessed what appeared to be fertilizer on the driveway from the yard which could have contributed to the surface issues and that the strength of the concrete tested fine. At that time Mr. Hensel informed the **** rep that most surface issues are more related to pour placement procedures than faulty concrete.
  
   
  
  Then Mr. Hensel told the **** rep that he would be willing to replace the worst section which was located next to the road if he paid to tear it out. It would have been approximately 10 yards of concrete or less and if he wanted to do more than that he would have to pay to get it cored and have a petrograph by a certified lab to determine whether the concrete met specifications and what actually went wrong. Mr. Hensel believed the burden of proof was on the buyer since we test our concrete constantly for air entrainment and strength.
  
   
  
  In the meantime, **** moved out of the state, and we didn’t hear anymore about the matter until the first week of June when a rep of **** called and put the full amount of the driveway on to repour and informed Hensel that we had agreed to replace the whole driveway.
  
  Mr. Hensel then told the **** rep that there was no way that he would have agreed to that and told **** that he was supposed to have it petrographed to see who was at fault. The **** rep then became argumentative and hung up on Mr. Hensel.
  
   
  
  In closing we feel that we sold **** Contract Services a quality product and that the fertilizer from the yard played a part in the surface issues and that our initial agreement with ****, was to replace one load next to the road where a lot of the damage occurred. Even if we agreed to replace the whole driveway it would not have cost the $12,000 that **** is asking for. Along with this explanation of the events we will be emailing delivery tickets and pictures from the site. If any more information is needed, please feel free to contact us.
  
   
  
  Thank you,
  
   
  
  ****** Hensel, President
  
   
  
   
  
  C:\Users\*******\Downloads\***** ** *** ***** **** * **** ******** - April 8th 2021 Pictures.zip
  
   
  
   
  
  Thank you,
  
   
  
   
  
  **** *************