Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:06/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I feel like my transmission Is still not fixed 100 percent
Business Response
Date: 07/10/2024
*** ***** brought his 2015
Impala to us on 5/14/24 and complained “barely pulls”. His Impala would totally “Stop Pulling”. He authorized Brownies to rebuild his transmission
and it now pulls the car. However, we
told him he needed his brakes worked on.
He still does! Even though we drove the car over a few days
and by several different technicians, we were unable to replicate any
transmission issues. The car does need
brakes, which may or may not be related to the customer’s complaint. The vehicle was returned to *** *****, and he
still maintains a 100% warranty on parts and labor for his transmission if any
issues arise in the time frame and mileage of the warranty.
We wish him well.
Respectfully,
*** *****
OwnerInitial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started at 8/6/23. Truck was never fixed right. Paid over $2900 for 1st repair that was unsatisfactory. Took truck back 3 more times paying $299 for air flow system. Paid $100 deductible. Was told warranty expired when that was not the case.Business Response
Date: 01/22/2024
January
22, 2023
Dear
BBB:
Thank
you for your correspondence dated 1-16-24 regarding *** ******** truck.
*** ****** dropped his truck off on 9-16-22 with after market national warranty
coverage. We determined his transmission
needed to be rebuilt with new parts and clutches and updates installed. His provided warranty company would only pay
for a used, junk yard transmission to be installed with a 12 month warranty
which *** ****** approved. His warranty
company did pay for the used transmission and *** ****** paid his
deductible. *** ****** brought his Silverado
back, 11 months later, complaining of how the transmission was working. Our technician diagnosed a bad mass air flow
assembly which *** ****** approved $299.30 in repairs and drove off with his
truck running well. *** ********
warranty company totally denied the claim for this repair. The truck returned 12-22-23 with issues. The 12 month warranty on the used transmission
had expired by more than 3 months at this time.
The warranty company that *** ****** purchased denied his new claim for
any further work stating they felt the mass air flow sensor was the reason for
the transmissions current issue. We
fought hard for *** ****** but ultimately our work and the used transmission was
out of warranty by over 3 months and the junk yard would not warranty any
longer than the 12 months on their used transmission. We wish *** ****** well and we would always recommend
to “rebuild” not install a “used” transmission in any vehicle – you get what
you pay for!
Respectfully
submitted,
*** *****
OwnerCustomer Answer
Date: 01/24/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
***** ******
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