We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Monuments

Hardin County Monument Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Head stone was purchased on 11/07/2023 for my father ***** ***** for his grave site. Payment was made by check to Hardin County Monument. Check has been cashed.We have never received the headstone. ****** ****** who owns the company states her husband got sick and passed and the person doing the head stones has since quit. But this all happen at the end of 2024.I have called several times and only get an answering machine. Business is closed up. last conversation with ****** was on 04/26/25 stating she would try and have it done by Fathers Day. I have called 05/23/25 and 05/28/25 and messaged her with no response. Other phone numbers on bill is ****** at ************. I have called twice and left messages with no return call.Other address on invoice is ***********************************************************. We would like the Headstone completed or refund of ********. My mother is in a nursing home and is unable to follow through with this issue.

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On going issue began about 15 months ago. In April 2022 I ordered a monument from Harden County Monument Company for my deceased parents. The monument was paid in full on May 2, 2022. That purchase included the foundation and also the removal of a World War II plaque from my father’s grave that was to be placed on the back of the monument. This plaque was issued from the government and had been marking my father’s grave since 1960.
    The company did remove the plaque from my father's grave late last year however, at this time the monument still has not been completed and set. I have called several times and am always given an excuse or told it will be set in “a couple of weeks”. I live in Sunbury, Ohio. My parents are buried in Kenton, Ohio. Every time I drive over to the cemetery to check on placement of the monument, it is about a 1 ½ hour drive one way (3 hours round trip).

    At this point I would really like to get my father’s plaque and my money back so I can find another monument company. Any help you can offer me is much appreciated.
    I have attached to this email:
    1. The original purchase contract
    2. The copy of the contract marked “Pd full”
    3. Copy of the bank check stub from ******** Federal for $4,006.00, to Harden County Monument Company (dated 05/02/2022)

    Business Response

    Date: 08/18/2023

    BBB called the business and spoke to **** ******, who said he had gotten behind due to a broken leg, but the consumer's monument is ready and will be placed on Monday, 8/21.

    Customer Answer

    Date: 08/24/2023

    I accept the business's response to resolve this complaint.

Hardin County Monument Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.