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Business Profile

Auto Equipment Manufacturers

Intellitronix Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Equipment Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of Intellitronix gauges through ****** ****** on 1/5/2023.
    We received the gauges and I took them to a custom hot rod shop to have installed (******* **** *** ************). They contacted Intellitronix after multiple failed attempts to have the gauges calibrated. Intellitronix advised them to send the gauges back and they would replace them. RO# ********** They received the new set of gauges in and they still will not calibrate. I paired the $1600 labor bill, picked the truck with the gauges installed (not working) and contacted Intellitronix myself. I’ve shared videos with them of what the gauges are doing. They want me to continue troubleshooting but I cannot afford to waste more money. I licensed, insured and bonded shop is telling me the gauges are no good and that they have tried everything they were instructed to try and more. I need Intellitronix to pay the costs of the troubleshooting and send me all notes from their file with the repair shop to troubleshoot. I will never do business with them again.

    Business Response

    Date: 04/17/2023

    We are currently in review of the documents that were sent over on 4/10/23. Did have a brief conversation with the complainant about the daily work order that was sent over with numerous task that were done not related to gauges installation. 

    Customer Answer

    Date: 04/17/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    We did speak briefly and the entire conversation was the employee attempting to tell me there was no way the gauges are faulty and that they weren’t going to cover the charges for the other work. I haven’t asked for the power steering leak costs to be paid for by Intellitronix. The licensed shop that installed the gauges worked through every recommendation that Intellitronix gave them over the phone. They spent hours installing, disabling and reinstalling the gauges, were charged shipping to return/replace the unit and when I picked the truck up, the gauges still would not calibrate. The employee stated the gauges have been produced since 2018 and there’s no way they’re not a good product. I’m not saying that every gauge set is defective, but both sets installed in my truck are useless. The shop I worked with specializes in vintage automobiles. They said go with ****** ******* next time because the support and the product through Intellitronix was lacking. 



    Regards,



    ****** *****









     

    Business Response

    Date: 04/18/2023

    I'm sorry for your experience. However, it is important to note that you did not receive 2 separate dashboards. You received one, and we did perform extra work on the original dash. Be that as it may, please return the dashboard to us. We can provide a prepaid shipping label or reimburse the cost. We will refund the original cost of the dash, additionally, please advise the portion of the labor charges you would like us to consider. 

    Thanks in Advance

    Phil *****

Intellitronix Corp is NOT a BBB Accredited Business.

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