Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter is regarding a service complaint with a local company: ***** *** ******** *** *** ********** ***** ******** **** ********* ** ***** ***** ******** (Fogt Heating and Air Conditioning is also on the bill.) On May 31, 2023, I contacted Larry L** to repair our home air conditioner. I found his company on line. Being new to the area we were not familiar with any companies and started making phone calls. Mr. L** was the first to return my call. A technician came out that day. Freon was added and our system was cooling again. The bill was $260 - $65.00 service call, $45.00 labor and $150.00 freon. Payment of $260.00, payable to Fogt Heating and Air Conditioning was made at completion of job. On July 27, 2023, our air conditioner stopped cooling again. I called Mr. L** and requested that he come back to look at our unit. This time the technician suggested adding Leak Stop in addition to more freon. I was told there would be no service charge for the second call. He said he would return in a few days to s** if a leak could be found. On August 3 a technician returned to recheck our unit. He told my husband he could not find any leak and noted the same on our bill. This time the bill was $425.00 - $75.00 service call, $120.00 labor, $150.00 freon, $80.00 Leak Stop. The following morning, August 4, our unit was not cooling again. A technician came out for the fourth time and wanted to add more freon. At that time, we still had a non-working air conditioner and a bill for $425.00. My husband told them their services were no longer n**ded and we will find someone else to fix our unit. On August 8, 2023, a technician from ***** * **** ******** came to evaluate our air conditioner. Upon arrival the technician started his inspection by looking at the furnace and immediately found the problem. A refrigeration line on the coil had come apart. Our unit was repaired that day for $269.19 and is working great now. I have enclosed copies of all invoices as well as a photo of the detached line on the coil. We f**l that we should not be responsible for the second bill of $425.00. We gave Mr. L** every opportunity to complete the job. Thank you for your prompt attention to this matter. Sincerely, ***** ****** ***** ****** 

  Business Response

  Date: 09/20/2023

  9.20.2023, BBB spoke with ***** ***. He stated that the invoice for $425.00 represents work performed during 2nd service call and 3rd service call to identify what is the problem. 

  The business is not in agreement with the consumer's request to forgive the $425.00 outstanding balance due.

  Customer Answer

  Date: 10/25/2023

  I have reviewed the response made by the business in reference to complaint ID ******** and find Mediation is necessary.

  Regards,

  ***** ******