Reviews
This profile includes reviews for First Federal Lakewood's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6 Customer Reviews
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Review fromDavid G
Date: 12/10/2024
1 starDavid G
Date: 12/10/2024
You are so negligent it's ridiculous.you had me arrested for your mistake.
First Federal Lakewood
Date: 12/18/2024
We appreciate your feedback and have reached out to you to discuss the matter. If you have any further questions or concerns please reach out to us at ************Review fromMartha S
Date: 11/19/2024
1 starMartha S
Date: 11/19/2024
FF refused to tell executor of estate who the beneficiary was of an IRA. Months later, after once again being approached by executor, FF divulged the info. When beneficiary called FF, there was “no beneficiary to be found.” After several more phone calls, all involving different departments and phone numbers, beneficiary was once again confirmed and info given as to how to transfer it to new owner. However at that point FF quit cooperating. No documents were sent for beneficiary to fill out. They did not call with any reasons for not sending documents. We are coming up on years end. Cashing out the IRA is a little different and more costly than just emptying a checking or savings account. FF is keeping the IRA and for what reason? They won’t even return phone calls, after stating, “I will call you back.”First Federal Lakewood
Date: 11/20/2024
We have no record of this consumer in our system.First Federal Lakewood
Date: 11/27/2024
We appreciate your feedback and we’re sorry to hear that your experience wasn’t as positive as it should have been. Our team takes customer service and satisfaction very seriously, and we sincerely apologize for any inconvenience this caused. If you would like to discuss further, you can reach us at 216-239-5819.Review fromJon B
Date: 06/06/2024
1 starJon B
Date: 06/06/2024
Inordinate delay in forwarding an expired debit card has frozen my assets. Customer Service tends to be smart asses, not helpful
Considering their fees for services for NSF or the like, customers should expect a little more than three weeks to forward a cardFirst Federal Lakewood
Date: 06/20/2024
We're sorry to hear that your experience wasn't as positive as it should have been. Our team takes customer service and satisfaction very seriously, and we sincerely apologize for any inconvenience this caused.Review fromCarmen B
Date: 04/04/2024
1 starCarmen B
Date: 04/04/2024
Having been a business banking customer for 8 years you think that they would worry about business accounts. So this year they changed their website. Its worst then their last website. They completed messed up the day the site was to come online and with Intuit software ie quicken and quickbooks. You can only download the information they want you to have. There is no option to download by custom date range or by statement. The day the new website came online it was supposed to be available at the beginning of business hours and was not up until after 10:30 Am. I reached out to the branch to ask a few question about the new site and meant a not so friendly corporate VP who seems to have promoted to his level of incompetence with this bank. Instead of just saying I need to look into your issue he points me back to their website to read what I told him I already read. They have been no help with their new website. When I reattached my quicken to the new site. It cross downloaded transaction from other accounts with this bank. All of the historic data that was on the last site is completely gone also. There is one employee left at the branches from when I first opened my business account. So I'm finally taking the hint and just like their employees its time for my business to leave as well. I have already closed 2 of my business accounts and have opened accounts with other banks to start the move.First Federal Lakewood
Date: 04/12/2024
We appreciate your feedback and we’re sorry to hear that your online banking experience wasn’t as positive as it should have been. Our business banking team takes the issues addressed in your review very seriously and we sincerely apologize for any inconvenience this caused. If you would like to discuss further, you can reach us at ***** ********Review fromAnne R
Date: 12/08/2023
2 starsAnne R
Date: 12/08/2023
After being a good customer for 12 years I had to make the experience that my attempt to get a few questions answered did not turn out so well. There is one specific customer service agent who gave me an incorrect answer, did not what I had asked him to do in another case, and refused to transfer my call to a specialist in a third case.
Three strikes within a little over a month, that is not what what I am used to from this bank.
Unfortunately he seems to be the only one answering the phone, and for what I was told he used to be a branch manager at some point.
There is no shame in saying "I don't know", but giving incorrect information when it comes to finances, especially as a customer service agent, that makes me wonder.First Federal Lakewood
Date: 12/15/2023
We're sorry to hear your experience wasn't as positive as it should have been. Our team takes customer service and satisfaction very seriously, and we sincerely apologize for any inconvenience this caused.Review fromJesse T
Date: 11/14/2023
1 starJesse T
Date: 11/14/2023
Beware. Very odd bank to work with. I did a mortgage with them and the SBA 10 years ago and First Federals part had a balloon after 10 years. They called and said they would renew the balloon since I had been a loyal customer and never missed or was late on a payment. The balance was only $191,000 and the property is worth $700,000 so it would seem like good business to keep things going. Then abruptly I got a call from the original person saying they didn't want to renew they just wanted the cash to pay the balance off. he then said I would get a call from some other gentlemen to go over my options. They set up a Zoom meeting and they start the meeting off with "How are you going to pay off the balloon?" I was like oh, I thought this was a meeting to go over options. it seems it was a meeting to ask me that one question which could have easily been communicated without wasting my time. They offered a 60-day extension from the 12/01 deadline, which would have been nice to get me into the new year and into my busy season. After some weeks they emailed and said the committee which meets once a month only approved a 30 extension. So basically they wanted it paid off on New Year's Eve. that's very inconvenient and awkward dating. I decided I didn't trust, not want to deal with this bank any longer requested a payoff and wiring instructions. they responded with a 1-day payoff quote. Basically, it made me drop everything and run to Huntington to wire them the money immediately to avoid additional interest charges. As a consumer or a business owner, I would think long and hard about dealing with such impersonal employees and a bank that hides behind faceless committees, that show no loyalty to good-paying local customers. maybe they should just stay in Lakewood and leave this area altogether.First Federal Lakewood
Date: 11/17/2023
We're sorry to hear your experience wasn't as positive as it should have been. Our lending team takes customer service and satisfaction very seriously. We appreciate your feedback.
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