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Business Profile

Brake Services

Tuffy Auto Service Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I accept the business's response to resolve this complaint.


    Regards,



    **** ******* at Tuffy, told him what Ricart said, and asked him if they had removed the valve cover and left it off. He admitted that they did. Ricart put the valve cover back on and did their diagnostics. The car started perfectly every time they turned the ignition. There was nothing wrong with my car. I picked up my car and drove to Tuffy to talk to ***. I showed him the Ricart bill and asked for him to pay the bill. He made a copy of the bill, said to give him 30 days and if the car continued to start with no issues he would make it right. I gave him more than 30 days and stopped back at Tuffy on 12/30/22. I once again asked *** to pay the Ricart bill. He said the copy was on his desk and he would make it right before the end of the year. I didn't hear back from *** so I called Tuffy on 1/7/23 and left a message with **** to have *** call me. He didn't call. I called again on 1/21/23 and spoke to ***. He said he would make it right and would call. He did not call.

    Business Response

    Date: 02/02/2023

    '*** Tuffy' via Dispute Resolution - Shared Inbox <[email protected]>
    8:44 AM (2 hours ago)
    to Better

    i have spoke with **** several times, we did as she asked and this has been settled. 

    On Wednesday, February 1, 2023 at 04:14:59 PM EST, Better Business Bureau <[email protected]> wrote:

Tuffy Auto Service Centers is NOT a BBB Accredited Business.

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