Complaints

This profile includes complaints for Anchor Hocking's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Anchor Hocking

  519 N Pierce Ave Lancaster, OH 43130-2927

• 

  Oneida Ltd

  716 Hidden Glen Dr Cincinnati, OH 45230-3756

• 

  Anchor Hocking

  400 9th Street Monaca, PA 15061

• 

  Oneida Ltd.

  163 Kenwood Ave Oneida, NY 13421-2829

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was cooking spaghetti squash and butternut squash in the oven at around 350 as I have done many other times. About 20min into cooking I heard a very loud noise...wasnt even sure where it came from at first. After looking around the kitchen and seeing nothing I opened the oven only to find that the dish had literally exploded in the oven ruining dinner. Let me tell you, this was a fun mess to clean up. It wasnt like the dish just cracked - it actually shattered into lots and lots of pieces. I was shocked. I also figured that even though my time would be wasted cleaning up this huge mess and my dinner ruined that I could at least contact Anchor and get a replacement dish. Unfortunately I was wrong. Hopefully something will be done after I file this complaint but at this point I dont expect much. It seems this is not an isolated incident and Anchor doesnt seem to care! The fact that so many others have written reviews of almost the same thing happening really says a lot about the quality of Anchor Glassware and how much they care about their customers. Exploding glassware is dangerous! Luckily for me the dish was in the oven when it exploded so the glass was contained and no one was hurt (just hungry since dinner was obviously ruined. A company this well known for their glass BAKEWARE should really stand behind their products and at the least offer an apology and replace the broken dish especially when it is obvious that it was being used as it was intended to be. Its honestly the least they could do.

  Business Response

  Date: 02/16/2023

  Better Business Bureau
  #********
  Anchor Hocking bakeware
  products have been a safe and reliable part of households worldwide for
  generations.  Product quality continues to be our highest priority.  
  
  The material used in glass bakeware
  in the marketplace is soda-lime-silicate glass, which has been subjected to a
  manufacturing process known as tempering.  It is the same process used to
  produce tempered safety glass found in many windows or glass shower doors,
  etc.  A characteristic common to this glass is the manner in which it
  breaks.  It will generally break into many smaller rounded pieces, some
  larger, which are less likely to cause serious injury. A warning on our care/use/warranty
  and bakeware packaging describes this mode of failure.
  
  For over forty years tempered
  bakeware has been in the home we have a failure rate of less than two-thousandths of one percent (0.002%) from
  the millions and millions of bakeware that has been sold.  When
  we hear of reports it can be bakeware that is new to over forty years
  old.  This can be deceiving to consumers reading reports on the
  internet.  Our bakeware is manufactured in full compliance with industry standards set by Cookware Bakeware
  Alliance,
  
  For additional information regarding tempered
  bakeware visit https://www.********************************
  
  We have contacted ******* ******* regarding the problem she experienced with her bakeware.  To date we have not received a reply. Unfortunately
  without having her damaged baking dish for product analysis we are unable to
  determine the cause of the incident.
  
  Because we would
  like ******* ******* to continue to use Anchor Hocking products a replacement
  baking dish and complimentary item have been issued with our compliments.  She may expect delivery within the next few
  weeks.
  
  Finally, manufacturers
  of tempered soda-lime-silicate bakeware, including Anchor Hocking, have
  studied, and evaluated the safety of glass bakeware. Making the bakeware
  stronger, more durable with fewer injuries has been and continues to be a top
  priority for the Anchor Hocking Company. 
  
  Sincerely,
  
  Anchor Hocking Company
  
  ******** *******
  Supervisor Consumer Affairs
  
  

   

  
  

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 sets of their Clear Glass Cafe 16 oz Mugs (4 mugs in each set). The mugs are horrible. On each of the mugs the handle has a protruding and sharp seam going from top to bottom centered on the handle. This makes it painful to try to hold the mug.
  
  I have twice previously called their customer number, ###-###-####, during what would be normal business hours but was told I had to leave my phone number and would get a call back within 48 hours. My calls were never returned. I just left a a third voice mail.
  
  I want the company to replace the mugs.

  Business Response

  Date: 11/09/2022

  Dear
  Ms. ******,
  
  Anchor Hocking is proud of our products and responsiveness to our
  consumer questions and concerns.  .
  
  We have contacted **** ****** and resolved his
  claim. Because we would like Mr. ****** to continue to use Anchor Hocking
  products replacement Café mugs have been issued with our compliments. He may
  expect delivery within the next few weeks.
  
  If you have further questions regarding this matter,
  please contract.
  
  Sincerely,
  
  ANCHOR HOCKING COMPANY
  
  ******** *******
  Supervisor Consumer
  Affairs

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a case of quart jars from ******* on 8/27/22 for $9.99, I have the receipt. I canned approximately 40 jars and have been canning for many years never have I seen a brand new set of 12 jars not seal. I expect 1 or 2 to maybe not seal, but not all 12. These were clearly defective. I lost out on all of those cucumbers, dill, garlic and onion. Canning is also time consuming, I use a water bath. I contacted the business who basically told me there was nothing they could do. The jars were given to a family member to use for crafts as the store would not take them back and told me to contact the company.

  Business Response

  Date: 10/17/2022

  Dear Ms. ******,
  
  Anchor
  Hocking glassware products have a reliable part of households worldwide for
  generations.  Product quality continues to be our highest priority.
  
  We
  contacted ******** ******** by email on October 5, 2022, regarding the problem
  she experienced when using her canning jars. We explained as listed on our
  canning instructions the canning jars will not have an audible ping when
  sealing.  Sealing will occur within the first
  24 hours after process. We advised if she waited the allotted time, and the
  jars did not seal to return an unsealed jar/lid to us product analysis.  If her address was provided a UPS return label
  would be issued.  Once the analysis was completed,
  we would be in contact with the resolution to this matter.
  
  Ms.
  ******** also requested a refund for her canning jars along with additional compensation.  We stated a refund for the canning jars would
  be issued if she emailed a copy of her receipt of purchase and provided her address.  Without having a sample of her canning jar/lid
  for product analysis, we are unable to determine if the problem experienced was
  due to a manufacturing or something beyond our control.
  
  Because
  we have now received her address the reimburse for her canning jar expense will be issued.  She may expect the reimbursement within the
  next 6-12 weeks.  Additionally, our
  canning instructions states compensation may be available only for the value of
  the damaged or broken goods.  Therefore,
  we decline to offer any additional compensation as requested.
  
  Sincerely,
  
  ANCHOR
  HOCKING COMPANY
  
  ******** *******
  Supervisor
  Consumer Affairs

  Customer Answer

  Date: 10/17/2022

  once again they blamed their crappy jars on me. The jars sat for 48 hours after a waterbarh and no ping no nothing happened! So no,  I reject their response! I have left them a fitting review and now others can also see their product quality and their lack of  customer service here! 
  

  Business Response

  Date: 10/21/2022

  Thank you for taking the time to recontact
  the Anchor Hocking Company.
  
  Anchor Hocking canning jars has been a
  reliable part of kitchens and used successfully worldwide for generations. 
  
  Without
  having a sample of an unsealed canning jar, we have not been given the
  opportunity to determine if the problem experienced was due to manufacturing  defect or something beyond our control.  We are also unable to verify it was an Anchor
  Hocking product.
  
  Because the consumer
  has now provided the receipt of purchase, we will issue a reimbursement for the
  canning jars in the amount of $9.99 plus tax.  Ms. ******** may expect the reimbursement within the next 6-9 weeks. 
  
  Additionally, our
  canning instructions that is included with each purchase lists compensation may
  be available only for the value of damaged or broken goods.  Ms. ********’s additional request for compensation
  was reviewed by our Legal Department and we again decline to offer any additional
  expenses.
  
  Thank you for
  corresponding with the Anchor Hocking Company.
  
  Sincerely,
  
  Anchor Hocking Company
  
  ******** *******
  Supervisor Consumer Affairs

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the 30 piece set as a housewarming gift and was excited to have quality glass tupperware. However, after 3 months of use that excitement has been overshadowed by a pointless warranty that gives no instructions on how to go about giving replacements or how to contact them. They claim that their pieces are dishwasher, microwave, and oven safe but I’ve had lids melt I both the microwave and the dishwasher. They claim that their glassware is shatter proof but I’ve had cracks and chipping just from stacking them together. I’ve reached out through the website multiple times to ask about how to go about activating the warranty and how to submit a claim to get replacement lids and a few containers, but no one has responded.

  Business Response

  Date: 08/12/2022

  Anchor
  Hocking has tried to contact ***** ********** by email on 8/5/2022, and by phone
  on 8/8/2022 and, 8/9/2022.  To date we have
  not had a response from Ms. **********.
  

  In
  our email sent to Ms. ********** on 8/5/2022 a copy of our warranty (comes with
  each bakeware purchase) states how to contact us regarding a warranty request. The
  consumer may contact us  at ###-###-####
  or send their warranty and receipt of purchase to Anchor Hocking at 519 Pierce
  Ave, Lancaster OH 43130.

  Additionally,
  we would like to determine the cause for the problems  Ms. ********** has experienced with our product.  We offered a UPS return label to return three
  damaged bowls and covers to us for product analysis. 
  
  Because
  we would like Ms. ********** to continue to use Anchor Hocking products
  replacement bowls and covers were offered with our compliments.  Once we have received the requested information
  for the capacity sizes of the bowls and the ZLID numbers listed on the
  underside of the cover’s replacements will be issued with our compliments.
  
  Sincerely,
  
  ANCHOR
  HOCKING COMPANY
  
  ******** *******
  Supervisor
  Consumer Affairs
  

  
  

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through HSN shopping, order #********** an Anchor hocking 24 Piece food storage set for $29.95, ($5.50 shipping), teal blue lids. While confirmed still under warranty, I had a chip in one of the glass 2 cup storage containers. I called HSN as well as Anchor Hocking @###-###-####, was told to leave a message. I left a VM message, # of cups, details as well as the order #. I had received a voice mail message in response which indicated a reference # ****** and specifically asked for a return call with details, # of cups, color, mailing address with which to send the replacement item back, which I had advised and indicated all of the above as well as the reference # given. I left those specific details nearly 1 year ago which I have yet to receive my replacement item. Several calls to both Anchor Hocking and HSN have resulted in no resol;ution.

  Business Response

  Date: 08/05/2022

  Anchor Hocking is proud of our products and responsiveness
  to our consumer questions and concerns.  We strive to understand and resolve all product issues.
  
  We have contacted Ms. ****** ******* and resolved her claim. Because we
  would like Ms. ******* to continue to use Anchor Hocking products a replacement
  2 cup bowl was issued with our compliments. Currently our normal expected
  delivery time is 6-9 weeks, however we asked for Ms. *******’s request to be
  shipped immediately.  The replacement has
  been shipped and she may expect delivery within the next few days.
  
  Additionally, we provided Ms. ******* with a copy of our 5-year warranty
  replacement policy that comes with each bakeware purchase.  This information will help avoid a    delay
  for any future replacement request.
  
  If you have further questions regarding this matter, please contract.
  
  Sincerely,
  
  ANCHOR HOCKING COMPANY
  
  ******** *******
  Supervisor Consumer Affairs

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 30 piece snugfit food storage system. I was missing lids and 3 of my glass containers were chipped or cracked. I have attempted several times to email and call the consumer affairs line and no one has returned my calls or emails.
  
  My purchase date was 7-20-2022.

  Business Response

  Date: 08/01/2022

  For
  over a hundred years Anchor Hocking has strived to produce the finest glassware
  and provide the best accessories available in the marketplace today and in the
  future.  We strive to understand and resolve all product issues.

  We
  contacted ***** ****** on 7/29/22 and resolved her claim.  Because we would like Ms. ****** to continue
  to use Anchor Hocking products replacement bowls and covers were issued with
  our compliments.  She may expect delivery
  within the next few weeks.
  
  Again,
  thank you for corresponding with Anchor Hocking and if you have further questions
  regarding this matter please contract.
  
  Sincerely,
  
  ANCHOR
  HOCKING COMPANY
  
  ******** *******
  Supervisor
  Consumer Affairs
  

  Customer Answer

  Date: 08/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** ******