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Business Profile

Hair Styling

glamorous_hairbykaley

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 1, 2025 I paid a stylist a $50 deposit for hair/make-up services for May 11, 2025. The stylist was supposed to provide bridal make-up and bridal hair services for my wedding. On the day of the wedding, the stylist, ***** ********, continually changed the time for the appointment until it reached a time in which I could no longer accept the appointment, as it would make me late to my own wedding. I told her I wanted my deposit back. She refused to refund me, stated that the policy said the deposit was non-refundable. She provided no policy, contract, or information at any point during the communications. Because of her actions it resulted in approx $1,200 worth of loss of services and unexpected purchases.

    Business Response

    Date: 06/09/2025

    ***** ******** was never employed by *. ******* Salon she was only a booth renter (Independent Contractor) and was asked to leave because of this incident. 

    Business Response

    Date: 06/23/2025

    ******* ******* agreed to reschedule her appointment with me and then no-showed at the new time. As stated clearly in my booking policy visible and agreed to upon booking deposits are non-refundable. These policies are in place to protect my time, business, and income as a service provider.


    Despite her no-show, 22 days later she reached out to the salon owner and I chose to refund her deposit out of respect and professionalism, even though I was under no obligation to do so.


    Unfortunately, instead of resolving things privately, she took to social media to slander my name and hurt my business. Because of the backlash she stirred up, I ended up losing my booth all over a refunded deposit.


    Ive always done my best to treat clients fairly, with honesty and respect. Its heartbreaking to see someone try to tear down what Ive worked so hard to build, especially after I went above and beyond to resolve things kindly.


    I stand by my work and my integrity.


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