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Business Profile

New Car Dealers

Matt Taylor Kia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a factory recall letters from *** of America. I took my car into Matt Taylor Kia in Lancaster, **** with my letter. And also told them of an loss of acceleration problem. That the recall should fix. They put it on the diagnostic machine & said "There is no problem."They took it for a test drive & said "There is no problem." Yet I have a problem with it losing exceleration frequently.. One day it totally stopped on me after it was not accelerating.I had it towed into Midas in Lancaster cause Matt ******************** said "There was no problem". It ended up costing me $1998.00 + 2 diagnostic charges & a rental car I have been payfor. This totals up to $3,100.00. That I paid out of my pocket when Matt ******************** told me there was no problem.

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2017 Kia Sedona Van in 2018. . When purchased it had low miles and was promised repairs would be taken care of as long as I owned the van for all transmission/ engine problems. In meantime, dealership sold. About 6 weeks ago it started acting up. Called Coughlin (formerly Matt Taylor Kia). And they would not honor it because it’s not Matt Taylor anymore. Took to a mechanic because I was told it was the timing chain to be repaired. When he took it apart the oil pan is filled with metal shavings that is thick and has been going on for a while- (the mechanic has pictures for proof) not something that happened over night. Called Kia and they won’t honor what the dealership told us either. We paid almost $20,000 for van and still owe quite a bit. After reading on kias website there are many lawsuits about the metal shavings. We want a resolution. Either a new engine, pay the piece of junk off that we can’t afford to fix and make payments too, or I want a new vehicle. I also want a rental car to do my every day business..

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had went to the dealership and bought the extended warranty plus the gap coverage. I sold my car since then & they were crediting me back since the car is sold since last September. Allstate was supposed to pay their portion & they did but now we waiting on the portion from Matt Taylor Kia . But since then Matt Taylor Kia is out of business. I need help figuring out who has my money.

Matt Taylor Kia is NOT a BBB Accredited Business.

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