Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 8, 2025 the company was called about sidewalks and parking lot needing shoveled for the elderly that live at **********. Nothing was done for two days other than residents having to pay people to shovel so they could get out for appointments.April 22, **************************************************************************************************************** the yard. Was told due to rain over the last few weeks they were not able to mow however some residents had family friends come and mow today because it was too tall and they were able to get in with their mowers. When I was leaving the apartments today a lady with a wheeled ****** was trying to use her reacher to try and pull the weeds.These are just two specific dates but the yard, parking lot and sidewalks are not taken care of on a regular basis. These residents here are on limited incomes and are unable to pay people to keep coming to care for the property when the management company has the means to do so.

  Business Response

  Date: 04/28/2025

  During the January snow event, our snow removal company did not complete the work timely. We obtained another vendor to have the snow removed from the property. We were able to have the snow cleared within 24 hours of contacting a different vendor.

   

  The landscape company started to mow and the grounds were too wet. This resulted in damage to the grounds. The landscape company returned when the weather permitted them to mow the property without causing damage to the grounds. The landscape company is scheduled to come mow once per week, weather permitting.

   

  Thank you.

   

  Customer Answer

  Date: 05/06/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23237259
  
  I am rejecting this response because: the parking lot was NOT cleaned for weeks during the winter.  The sidewalks were cleaned by residents or their families after storms!  
  As far as mowing, it was mowed recently with grass all over the sidewalk and minimal weed eating.  Some of these residents use walkers and wheelchairs and should not have any obstacles in their path.  Very disappointing to see a company not taking care of the grounds for the elderly and/or disabled people that live there.  They need to do better!
  Regards,
  
  ***** *******

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm seeking the refund of my deposit. The remainder should be $130.60 due to me for the remainder of August rent.

  Business Response

  Date: 12/05/2023

  Hello,

   

   Can you please share what property this concern is in reference to, so we can best help?

   

  Thank you,

   

  ******

  Customer Answer

  Date: 12/08/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20925382
  
  
  

  I am rejecting this response because: 
  

  **********************' via Dispute Resolution - Shared Inbox <[email protected]>
  Dec 6, 2023, 5:50 PM (2 days ago)
  to Better
  
  The Property that I am having issues with is Barnett Plaza. However I am having trouble loading the correct documents for the complaint. I am seeking help to get this complaint in correctly. 
  The location is **** ******* *** **** ** ***** 

  
  
  Regards,
  
  
  
  ********** ******

  Business Response

  Date: 12/14/2023

  I have attached the documentation that reflects Ms. ******'s deposit, balance at move out and refund. She is due a refund of $26 based on our records, which we have processed. 

   

  Thank you,

   

  ******

• Initial Complaint

  Date:10/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We turned in an application in March. We have also filled out multiple applications since to be able to get a lease. We have not had a lease since March when we took over my In Law’s apartment. Every time we need some thing it’s something new once we turned something, and we have been told that we are not turning it in in a timely manner even though we turn it and literally the next day after we get told what we need.

  We have had issues with other tenants dropping off notices of eviction which we have gotten multiple of. There has been refusal to fix anything. We have had our hot water tank, duct taped and put a bucket under to fix a flooding issue. It took them about two months to even actually fix the issue. We have records of whenever we first put in the work order from that and having to put in another work order because it flooded our house and we lost over two grand of clothes for my kids because it was covered in black mold. There has been black mold, painted over in our kitchen area from the flooding. We are in nine grand of rent that because they have not gotten our lease at all every time we ask for a new one day pretty much tell us we have some thing new to turn in.

  Business Response

  Date: 11/01/2023

  Ms. ****** is residing in the unit against policy.  The business has tried to work with Ms. ******, but she was late turning in required paperwork to add her to the lease, which resulted in needing her to reapply, per our policy.  Per government regulations, Ms. ****** and her family may not reside in this unit unless she is on the lease.  As far as maintenance issues, these issues need to be addressed by the actual resident of the apartment.  

  Customer Answer

  Date: 11/01/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20691586
  
  
  
  I am rejecting this response because: 

  we are never notified of paperwork needed. We have to attempt to catch the landlord at the office and every time we have done, so then it is brought to our attention that we need more paperwork to be brought in or sent in. We have provided paperwork within a week of being asked for it, sometimes even sooner than that for the most part. The landlord has both mine and my husbands, phone numbers as well as our emails to reach us if she is missing some thing as we have also told her to reach out to us if she needs something else every time we go to the office to see if we have a lease yet she gives us something else she needs.
  
  
  
  Regards,
  
  
  
  ***** ******

  Business Response

  Date: 11/16/2023

   
  
  Please see below and attached documents for the unit. Ms. ****** did not turn in documents timely. We have posted notices regularly with most recently on 10/31. ******** must come in and sign this paperwork for the Interim certification to be in compliance. Then after that is completed, we can proceed with the process further. Please let me know if you need anything else.
  
   
  
  Thanks!
  
   
  
  
   
  
   
  
  I am at Fairway Vista on Mondays and Tuesdays from 8am to 5pm.
  
  I have attached the files as well, Please see the attached files and dates on them . That's why IC 8/1/23 was created to add ***** ****** to household and get them back on subsidy.
  
  But then compliance said, we need to just do IC to get ******** back on Subsidy and we can back date the IC since all the paperwork was completed in June and we didn't get required paperwork in July therefor IC 8/1/23 is created. Still waiting on ******** ****** to come in the office to sign 59 and TIC. Notice was posted on 10/31/23.
  
   
  
  Thank you
  
   
  
  **** ****** 
  
  Community Manager, Fairway Vista Apartments