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Business Profile

Residential Painter

The Painting Company, Inc., dba TPC, Inc., dba The Preferred Contractor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Painter.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted Dwight A, of TPC, Inc, in January of this year to complete a significant home remodeling project. He said that he could complete the project by end-of-March/beginning-of-April. Overall, we were initially pleased by the workmanship and progress. However, by the end of February, we started seeing big delays in work - heading into March, weeks would go by without anyone working on our project nor would we receive information from TPC. After several broken promises and apologies, TPC averaged less than 10 hours/month until July. The little work that was done on our project wasn't done correctly and, since we had such difficulty communicating with Dwight, we had to hire other companies to fix the improper work done by TPC's employees/contractors. Inevitably, since TPC was not finishing the job, we demanded that Dwight repay us the monies that, in good faith, we provided. Dwight readily and repeatedly agreed that TPC had performed poorly and also agreed to pay us the $14,000 for services that his company failed to render. We allowed him a payment plan that he has now failed to follow. Dwight and/or TPC still owes us $8,400. Emails and texts can be provided to verify the terms and conditions of this repayment plan and his inability to honor it...

    Business Response

    Date: 10/10/2022

    We had agreed to 4700 per month to resolve the repayment process.  I asked our accountant to send payments of $1000 per week because it was easier to manage that.  Our accountant was supposed to include a proposal with this information and did not.  I completely understand the shock of receiving a check for the lesser amount with no explanation.  We were also behind on our payment date at that time as well.  I guarantee complete repayment of what is due.  We have been struggling with loss of crews because of covid and have gotten behind with our clients.  We are working ourselves to remedy this and get caught up as well as make good on our commitments to our customers. Thank you.

    Customer Answer

    Date: 11/28/2022

    TPC repaid all money that has been owed.  It is important to note that, though the contracted work was not completed and this resolution process took much longer than we would have liked, the business never argued and always took full responsibility.  It is refreshing to know that some businesses still hold themselves accountable and genuinely try to do what is right.

    This matter of repayment is now resolved.



    **** ****

The Painting Company, Inc., dba TPC, Inc., dba The Preferred Contractor is NOT a BBB Accredited Business.

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