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Business Profile

Sandwiches

Subway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sandwiches.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased sandwiches and had two gift cards to pay the check. Both cards had remaining balances however after sliding both cards both registered invalid. The cashier even tried to enter the cards at the register and was unable to accept either card. She advised to go online and and contact Subway. I went home and tried their web site and it was a circle process. No option anywhere to speak with a representative. Found a phone number on the web and still no option to speak with anyone. My wife recently purchased two new $25 gift cards. Both of them registered invalid card number. Apparently we now have approximately $75 in Subway gift cards that are worthless. I certaintly wish to file a complaint against Subway. Thank you

    Business Response

    Date: 04/30/2024

    April 30, 2024 - 10:05 AM

    My name is *** ******** and I am one of the owners of the Subway at 2687 N. Memorial Drive in Lancaster, Ohio. I called Mr. ***** and spoke with him directly We will be sending him a refund in the amount of $11.88. We recognize the gift cards he was trying to use were not issued by our franchise, but we want to make sure he is taken care of asap. A check will be sent to Mr. ***** today.

    *** ********

    Subway Franchise Owner

    Customer Answer

    Date: 04/30/2024

    I accept the business's response to resolve this complaint. I did speak with Mr. ******** and explained my issue with the web site resulting in my complaint. He did agree that there were some issues with the web site and he would bring that to the attention of their IT department. Although not expected he did indicate that a check for our purchase will be forth coming. We do appreciate the gesture as well as his contacting me. I also appreciate your help in resolving this matter. Thank you. 

Subway is NOT a BBB Accredited Business.

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