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Business Profile

Bank

LCNB National Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LCNB National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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LCNB National Bank has 35 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently applying for a home loan. While running my Credit report we discovered falsely reported late payment. I called 10/21/22 and was told a supervisor would have to look into for me and get back with me. Finally got a call back 10/26/22 and only thing I was told was everything was reported correctly. Repulled my score 11/1/22 and all prior late payments were gone, and new ones have now appeared. My loan with LCNB was paid off in May 2022 and November 2021- March 2022 have now been reported 30-60 days late. I went in with proof of checked cashed on time, made several phone calls. I have emails stating there are no late payments for dates reported. I am now at risk of losing the house because we are almost a month into this and LCNB will not correct to false credit report. I have managers, supervisors, loan services, finance anyone that will listen, but no one will just fix the mistake.

    LCNB National Bank is NOT a BBB Accredited Business.

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