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Business Profile

Coin Dealers

CoinHub LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I frequently view and purchase items from the online auction platform, *******. On Saturday, February 10, 2024, I was viewing the live auction show for Coinhub Media on the platform. I won an auction for a 1928 quarter eagle ($2.50 gold coin). After I won, the host, Jonah, kept complaining on the livestream that the item sold too cheap. He then mentioned that there was a delay in some of the auctions because he was texting the owner of the company, Blake, to find out what to do about losing money during the livestream auction. He came back and all seemed well although he continued to complain about the price that the coin I purchased sold for. I woke up this morning to an email stating that my purchase was canceled (immediately after the show). This was a no reserve auction with a $1 starting bid. I won the auction fair and square for $400. I want my item. Selling an item at a no reserve auction comes with risks. This is one of them. If he needed a certain price, he should have set a reserve for that price. I purchase many items from this seller at prices higher than their value because I want the items. I am a collector. But it seems as though if I win a killer deal, they'll get upset and cancel the sale.

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