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REM Automotive, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for REM Automotive, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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REM Automotive, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a letter sent out stating that I can be approved for a brand new car because of me filing bankruptcy.
      The company name is REM Division of Notification 1425 K Street NW Suite 3 Washington DC 1*********1.

      THE DEALERSHIP name is Rick H in Duluth Georgia. That they work with.

      Business Response

      Date: 03/07/2023

       

      This is not a complaint just a statement. They responded to ******** D and were apparently not satisfied. I do not know what to answer. 

      The letters are real but never say approved for a brand new car. They offer a pre-qualification based on the customers information found in the 

      court records. If the customer has income to make the payments the bank will make a final judgment. ******** is one of the best dealers

      we work with and can normally get a high percentage of approvals if the customer meets income and residence requirements. I would need

      more information in order to make a final answer on this statement.

    • Initial Complaint

      Date:12/12/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never been a customer with this company and they have somehow gathered my personal information and have taken it upon themselves to mail me promotional/marketing spam.

      -I will be requiring that the business removes all of my personal information from their databases
      -I will be requiring that the business provides all information on where and how they purchases/gathered my information from.

      It is illegal for companies to gather and store individuals personal information without their knowledge and consent.

      Business Response

      Date: 12/13/2022

      We will remove the customer from all of our mailing lists. The list you are speaking of is Supplied by the US Court system and is public to all who request it.

      That list is in effect for 10 years after Discharge and will be used by many. There is currently no possible way to remove you from this list because

      all court information is public per US Laws.

      We will not mail to you in the future.

       

      Thank you

      REM Automotive INC

      Customer Answer

      Date: 12/13/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

      *****

      Discharge of what?

      *****

      Business Response

      Date: 12/13/2022

      Dear ********

      We have searched our data base and found nothing there with your name.

      We do not regularly send mail to Iowa. Is there a chance you moved from some where else and mail is being forwarded to you? The other possibility is a misspelling of the name.

      If so we will need your full name and or address where your case was filed to find your information.

      Please advise so we can help you.

      Ray M***** President
      REM Automotive INC

      Customer Answer

      Date: 12/14/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

      Is this not the Automotive Relief Program Finance Division?




      Regards,



      ******** *****

      Business Response

      Date: 12/20/2022

      We provide application and finance assistance to Automotive Dealers all over the country.

      This is our finance department better known as a BDC

      We have attempted to remove you from our list.

      In fact we show no reference of ever sending you any mail.

      To proceed please send a copy of the letter you received along with the envelope you received so we can Locate you in the data bank.

      If this is not possible respond with your verification number on the letter so we can look you up

      If the letter was addressed to you then please send the name and verification number of the person you are representing

      This way we can be sure to not send you anything in the future. 

      Customer Answer

      Date: 12/21/2022

      Attached is the photo of the envelope i recieved

    • Initial Complaint

      Date:08/01/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over 2 years, this company has repeatedly harassed me through USPS with vehicle financing spam. I figured it would stop if I didn't respond.. But this has gone on long enough. I've tried to search for a place to electronically get a message to them. But none except for this has come up. This is a huge red flag for a scam.

      Stop wasting paper and hurting the environment by sending me spam in order to try and get a buck out of me. I kept my vehicle in my settlement. I don't have the need for your services. I wouldn't use it regardless. I would also like to hope that you make a company wide change and limit your spam to 2 letters and stop if no response in order to attempt to save the environment and stop caring about the wad in your wallet.

      Ridiculous...

      Business Response

      Date: 08/10/2022

      We will take the customer off our list. Sorry for the contact but the ******* dealer is highly rated with us, GM and the BBB.

      Our business is a service not a harassment. What we do helps people obtain good financing for a car after bankruptcy from a new car dealership.

      thousands have used it and are happy customers.

      Ray M*****


      REM

      Customer Answer

      Date: 08/11/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I also hope they look up the definition for harassment. Repeated attempts of unwanted contact is part of harassment. You can't just change the definition of a word to suit the business.. 

        



      Regards,



      ******* ********

    REM Automotive, Inc. is BBB Accredited.

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