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Business Profile

Retail Sportswear

Aspen Ski and Board Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a ski set with boots, poles, skis, and bindings from Aspen on 12/5/23. Skis were not ready for pickup until 12/26/23. Boot strap buckle broke on 1/1/24, plastic around rivet anchor point was torn away on left boot. Boots are made by ******* , ******* has a two year warranty on boots. Took boots to store on 1/3/24, employee said the boots were probably not repairable due to plastic being broke at anchor point. Aspen tried to tell me I hit something walking through resort, not accurate. Employee said ******* would not warranty. Employee said he would put spare parts on from ******* Ski Boots. I would not accept repair with mismatched parts from another manufacture. I did not feel safe using the boot after Aspen had said it was not repairable, especially with mismatched parts. My left ankle has been broken, and have had repeated severe strains. I have gone through repeated PT for treatment. Proper boot support is imperative to avoid further injury.

    Asked to return boots and upgrade to a better set of boots, Aspen denied. Asked for rental set of boots to be provided until issue resolved, Aspen denied. Went to another ******* approved dealer, ***. *** inspected boots and said issue should be covered under warranty. Contacted ******* and they said I must handle through dealer I purchased from.

    *******'s Warranty:
    "The certified technician at your ******* dealer will be able to inspect your equipment and assist with repairs and adjustments. In most cases, ******* does not require authorized dealers to physically return products for war-ranty evaluation which allows authorized dealers to offer the fastest resolution to your warranty claim. In the event that ******* is not able to repair or replace your product, ******* is not able to of-fer a refund for products purchased from dealer. Only the authorized ******* dealer where you purchased your product can offer a refund. In most cases"

    Going to have to buy another set of boots until resolved.

    Business Response

    Date: 01/16/2024

    Hello, 

    Aspen Ski and Board has refunded the cost for this complaint. Please remove my complaint for a refund.

    Thanks


Aspen Ski and Board Co. is NOT a BBB Accredited Business.

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