Complaints
This profile includes complaints for Ed Rike Plumbing, Heating & Air's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 9, 2022, Ed Rike Company installed an aerator pump on my septic tank. The total charge was $2,795.00. I felt that the charge was not correct so on October 4, 2022, I called and talked to Office Manager, ******, to discuss the invoice. She told me that there is a 35 percent upcharge on all parts and that the service call hourly rate is $115.00. Using this information, I calculated my bill and found I was overcharged by $542.98.
I called ******, on October 5, 2022, to discuss the bill again, and she disagreed with me on the overcharge, so I asked for a detailed invoice with all the charges and she said she could not do this and she would have someone named ** give me a call. (** never called me.) On October 6, 2022, I had my son-in-law, **** call. **** is an electrician and knows how the trade services work and charge customers. **** asked to talk to Mr. Rike, and was told he was unavailable. **** talked to ****. They talked about the invoice and the upcharge, she told **** the hourly rate is $112.50, and there is a $95.00 service call. She said that I was given an estimate and agreed to the estimate. This is not true, I never was given an estimate for this job. **** explained that they were handling this as a service call on a business and this was a residence call. She said the charges were correct and that no refund will be given. I again refigured the charges with her information and the overcharge is over $400.00.
I feel that I was overcharged on this job, but they will not prove me wrong. I personally think they charged me more for the aerator than the 35 percent. I have a copy of the invoice, so I know how much it was. I asked the plumber for a copy of the invoice for my records, he did not offer a copy of the invoice. I had to call the company where the aerator was purchased to find out the warranty information and get a booklet on the aerator.
Aerator cost $1,360 and tax was $95.20. Plumber charged 2.5 hours for the job.
Business Response
Date: 11/08/2022
Ed Rike Plumbing has standard pricing for our aerator pumps and hot water heater installs. Our technician arrived at residence, diagnosed issue. Called our estimating technician, he was given a price over the phone of $2,795.00 for the standard price. This price includes Time $115.00 PH, Trip Charge $95.00, Aerator pump $1,964.52 with mark up for material, Anything over the cost of time, material, and trip charge is given for any unforeseen causes that may happen if there is any removal or new piping needed. Customer was given a verbal estimate for agreement before starting the work. Given that the estimate was given over the phone and work was not seen by our estimator in person we are willing to give a more direct time and material pricing as nothing else was unforeseen and all work went as planned. Ms. ***** will be sent a check for the remainder of the time, material and trip charge of $390.48.Customer Answer
Date: 11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.