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Business Profile

Auto Services

Reineke Nissan

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Reineke Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      had vehicles transmission replaced twice in 12 months vehicle still having problems and they wont look into issues poor service no calls updating on any work being done

      Business Response

      Date: 12/15/2022

      [BBB Transcription via Email]

      From: ******* ********* <*******************************>
      Date: Wed, Dec 14, 2022 at 5:18 PM
      Subject: BBB Case #********
      To: ***************** *******************


      BBB Case #******** 

       

      Good Afternoon ********, 

       

      We apologize for the inconveniences that Mr. ****** has experienced with the 2013 Nissan Pathfinder.  In February 2021, when the vehicle had approximately 97k miles, Reineke Nissan replaced the transmission, with cost covered by his extended warranty.  In October 2022, with approximately 122k miles, the Pathfinder returned with concerns regarding the transmission shifting, and the transmission was again replaced under extended warranty coverage.  Mr. ***** returned in November of 2022 with the vehicle check engine light on and the vehicle displaying symptoms of a lack of power.   After diagnosis, Reineke Nissan placed an order for parts which are believed will remedy the lack of power concern.  Unfortunately, those parts are currently not available due to a back-order from Nissan.   Nissan has most recently indicated an anticipated ship-date of later in December, and at which time those parts are received, they can be installed, and a remedy of the concern can be verified.  

      We look forward to receiving the parts on order for the Pathfinder and installing them to verify a remedy to the check engine light concern.  

      Sincerely, 

       

      **** ********* 

      General Manager 

      Reineke Nissan  

    Reineke Nissan is NOT a BBB Accredited Business.

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