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Business Profile

Dentist

Pure Smiles

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Connie M

    Date: 03/27/2024

    They overcharge for the procedure if you have insurance. Then they keep the extra money "on your account" unless you call them. They also have charges that are not charged to the insurance so they can keep your money. I requested a refund ** I will never go back there and I still don't have my money. They expect payment before service but they won't refund it. They caused me more pain and issues. I gave them an opportunity to fix their mistakes but I was given medicine and sent home.

  • David P

    Date: 02/05/2024

    Feb 5,2024 I had a crown procedure done on January 24,2024. I was satisfied with the procedure but was very disappointed that Pure Smiles misleads patients on their portion of the bill . Pure Smiles says they are a in network PPO and yet they don't adhere to what the insurance company determines what the patient's out of pocket cost is . Pure Smiles requires patient to pay their estimated portion of the bill up front. My insurance provider determined that my portion of the procedure was ****** , and Pure Smiles estimated my portion of the bill to be ******. My insurance provider said I should be reimbursed the difference. Pure Smiles stated #1 that I signed the estimate and I have no legal grounds and #2 that certain codes would not be recognized by insurance and so that portion of bill was not sent to my insurance. This is totally misleading , Pure Smiles states they are an in network PPO and yet they don't abide by what the insurance company determines what a patient's portion of the bill is . I have filed a complaint with the fraud department of my insurance company.

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