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Business Profile

Electrical Contractors

Fritts Electrical Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a contract on 5-25-2023 to demo existing wires and devices, run new romex for all circuits, terminate all new devices, 200 amp meter/ disconnect/mast and 200 amp main breaker panel with breakers and all outlet and switches needed for $5875.00. To get started wrote a $2000.00 when we met on May 31st. He let me know he would not be able to get it all done before he goes on vacation but would finish the 4 week of June. June 5th sent a text should be done with the upstairs today, (was not completed). Only a few wires ran. He let me know AEP was scheduled for June 7th, did not happen. He asked for another $1200.00 he said for more materials. I sent a text on Sunday 17th asked how the disconnect went, he said "vacation this week will get back to business on the 24th. On Monday June 26th I text to ask what is going on he said he would gladly drop off a disconnect and meter base for me, but he was done. I asked if he was keeping my $3200.00, since he really didn't do anything, He said "Absolutely Will have them dropped off" meaning the materials (no materials dropped off). I also wrote a check for $750.00 under his LLC to be the project manager for my other house with his brother. *** decided he did not want to help with the other house before he went on vacation. I am requesting a full refund since there was very little work done and it's ran incorrectly. No materials received. Thank you.

    Business Response

    Date: 10/19/2023

    [BBB Transcription via Phone]

    I left all material with her. I ran the majority of upstairs and some of the downstairs. I will not be returning. 

Fritts Electrical Solutions, LLC is NOT a BBB Accredited Business.

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