Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The business is lying. That is not how the interaction went. I was told the security guard would be out to assist me, he didn't come so my only option was to go to my vehicle. I did not block the entrance, I was never encouraged to use the drive thru. I myself went to the drivethroygh before the security guard came out so he did not encourage anything. Yes I raised my voice but that does not give them the right to lie about me. And I was never given ANY number. I asked repeatedly and could not get it.
  
  
  
  Sincerely,
  
  
  
  ***** ******

  to give it to me. I had to wait 40 minutes in thr drive thru because you did not provide a chair to a disabled person who is trying to get her medication.

  Business Response

  Date: 05/05/2025

  We understand the customer's concerns and appreciate the opportunity to clarify the situation.
  

  At the time of the incident, our staff made efforts to assist the customer within the bounds of safety and store policy. A request was made to take a chair outside; however, this was declined as placing furniture outdoors in inclement weather presents a potential slip and fall hazard. The customer was encouraged to use our drive-thru, which is designed to accommodate individuals with mobility needs.
  

  During the interaction, the customer returned to her vehicle and parked in a manner that blocked the entrance, prompting our security guard to approach and request she move the vehicle. Surveillance footage shows her raising her voice at both patrons and staff during this exchange.
  

  When she requested contact information for a manager, she was provided the store’s public number, which also includes our phone tree to our headquarters and routes to management's email 24-hours a day. She stated she called the number and it was a recording, which it is but she needs to listen to the prompts and follow directives to leave the message. In accordance with company policy, we do not share personal phone numbers of staff or management.
  

  During her time at the drive-thru, the customer became argumentative and remained at the speaker for over ten minutes, which disrupted operations. Due to technical issues with the speaker—documented in a recent maintenance report—staff were having difficulty hearing her. She was asked if she could come inside to speak with a lead team member, as no manager was on duty. She declined, stating she was unable to walk inside, though she had done so earlier.
  

  Despite these challenges, the customer completed her purchase and received her requested item, aside from a chair, which was not provided due to safety concerns. We made every reasonable effort to accommodate her needs within the scope of policy and safety.

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a medical marijuanna dispensary for people who need medicine. The products are available online to purchase so people can purchase the items and then walk into the store to pay for and pickup the product from the order off their web page.
  
  The problem is today July 8th there are 4 or 5 medicinal packs of gummies mis labeled on the web page as thc gummies. I ordered and payed for the one pack of medicinal thc gummies as listed on the web page.
  
  I arrived at the store and payed for my product which was already in a stapled bag as I paid. When I got home the product was not the product I ordered. It was cbd gummies and not the medicine I needed and paid for.
  
  I called and asked for a refund and told them the medicine I purchased from the webpage was not was I received.
  
  The employees their were very rude and gave me the run around for several hours as to if they would refund them or exchange them for a correct product. They said they would call me back to let me know shortly but never returned my call. Instead I reached back out to them several times requesting information as to if they would make the situation right. The employee stated they have never done a refund over the spender app and do not know how long it would take. They bluntly refused to swap the medicine for the correct medicine.
  The company urges customers to pay using a spender app. Yet when I needed a refund I was advised to contact a third party to see if I could actually get that refund back to my bank account. I voiced that the situation was not fair and I was going to give a bad review on Google. Shortly after the supervisor that day called me back. She called and was very rude stating she would refund me but only on the spender app. The currency of the spender app is only available to use at their store. She insisted this was not her problem. The manager then went on to say she would refund me but I can't spend the money there because I'm not welcome anymore.