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Business Profile

Moving and Storage Companies

Lane's Moving & Storage Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lane's Moving & Storage Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was showing pictures of door damage to *** from closer being pulled from door She wanted to argue was not a new door this trailer is a 3/22 modle just moved into Called me a liar In essence wouldn't listen I became adjiated and yes called her a b she threw me out no attempt to resolve damage by them yet 10/26/22 I was Happy going in and said both boys did great job too ( I saved pics of damage too)

      Business Response

      Date: 11/22/2022

      [BBB Transcription via Email]


      *** ******** <*******************>
      Attachments
      12:45 PM (30 minutes ago)
      to me

      I am responding for customer complaint #********

       

      Before the workers left the residence, they emailed me pictures (see attached) of the door and closer. The workers said our customer wanted the door replaced because it was a brand-new door. I looked at the pictures and there was rust on the closer as well as the door itself, plus the door looked as though the closer had been reattached at some point. With looking at the pictures I did not feel it was a brand-new door.

       

      The customer came in shortly after the move was done and wanted to show me pictures. I told him that I already had seen them, and it did not appear to me that it was a new door. I did not call him a liar. We disagreed at that moment at which time he called me a bitch, so I told him to leave. I did not reach out to the customer due to the fact he was given a verbal quote of $400.00 for the job but was only charged $265.00. Which is $135.00 less than our $400.00 minimum.

       
      Thank you,

       

      *** ********

      Lane’s Moving and Storage

      *** * ****** **

      ****, **** *****

      ************

      *******************

      Customer Answer

      Date: 11/22/2022


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      *** *****

    Lane's Moving & Storage Inc. is BBB Accredited.

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