Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [BBB Transcription via Mail]

  Received estimate on 5/5/23 and paid $350.00 down payment. Called on 6/23/23 and was told haven't started sealing would be couple weeks. Called 7/28/23 and was told running behind, probably couple weeks equipment down straightened out now should be couple weeks. Called 9/7/23. ***** returned call wouldn't be back in office until tomorrow. Have to look at schedule Told him if I didn't have date by tomorrow I want money back. He said no problem up to me. Called 9/14/23 ***** called me. told him want money back and he said no problem would get check out probably 1st of week. Called 9/29/23 and left message called 10/4/23 and left a message called 10/23/23 talked to ***** he said he would call office and get back with me. Called 10/27/23 twice and ***** called back and said I would have check in box tomorrow called 10/31/23 and left a message.

  Business Response

  Date: 12/14/2023

  [BBB Transcription via Phone]

  We will be issuing a refund to the consumer. 

  Customer Answer

  Date: 01/02/2024

  [BBB Transcription via Phone]

  I have not received the refund. 

  Customer Answer

  Date: 01/03/2024

  I just wanted to call to tell you that I got my check today.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original invoice was dated March 5th, 2020 for the removal of 2 driveways, a back patio and the installation of 2 driveways, a back patio slab, and a front patio for a porch, along with a pad for trash can. The cost was $20,797.00 and carried a 5 year warranty on work. Was told it would be rebar enforced which would all be tied and pinned and a base of 5in. of top quality concrete. Do to labor shortages the project took several weeks to start and almost 5 months to complete. They worked a day then would be gone for 2 or 3 weeks and then return for a day, etc. None of the concrete was tied/pinned, the rebar was just thrown down. Was told it didn't have to be after the fact which I believe is one of the reason for all the cracking. The job had not even been finish for a week before the first cracks started form. Within the first year we lost count. There are many spots the concrete is
  rolled and wavy as well as many spots that are low and hold water. They Installed drain trays across the driveway that with minimal rain flood and back flow into the garage. We have tried repeatedly to have them come out and was told warranty work gets done in the fall but no one will even come out and the salesman which was our point of contact stopped answering my text and phone calls. The foreman that poured the original driveways and patios said he was severely under staffed when he poured them and the workers he had were pretty much all new. The concrete is already starting to erode in several areas. There is one of the many cracks that runs across both driveways and all the way through the front porch patio and is nothing but an eye sore. I was told by the salesman to not contact the owner Joe unless I wanted to get my head ripped off and belittled. Some of the concrete isn't
  even 3 inches thick. I'm afraid to have anything heavier than a car on either driveway when the intent was to park a 5th wheel camper on it.
  Video:
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• Initial Complaint

  Date:09/16/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed an agreement with Elite to fix our driveway. We gave them a deposit and they cashed the check a year ago. We have called them many times and stopped by the business. When we stopped by the business, the lady at the desk was nice. The owner would not even talk to us. The person who came to the house and gave us the agreement, *****, has called back a few times to say he would get us on their schedule. He has used covid, the weather and everything else as an excuse. He called and said they would be here on a date and didn't show up. We have a copy of the signed agreement and I have notes and dates of when we called the business and *****. They told us Oct. 2021, then they said March 2022, then they said July 2022, then they said August 2022. We need help. We gave them a $2500.00 deposit.