Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PC referred me for a functional capacity evaluation. Before scheduling, i verified with my insurance that this procedure would be covered.They advised it would be covered. The Facility stated that i needed to pay$550 cash and that I could submit to my insurance - but they would. not. They are contracted by UMR to cover this procedure. when presented documents in the office - i again stated my insurance would cover. I requested several times for a "superbill" to make the submittal easier. Never received one and got numerous run arounds - including getting the results, the superbill and never received the requested forms back which my PC had asked to be completed. This company knows they are under contract for this - however pick and choose due to how much reimbursement they receive. They now state i signed a waiver agrreing to self pay - which if i did - was in the packet and told to see and that i could submit on my own to the insurance.
  
  Not a great business to work with. I am not out of pocket $550 - minus the $63 the insurance paid - the contracted amount Cora Health felt was not sufficient so decided they would gouge disabled people. I would suggest another rehabilitation company that is reliable and ethical.

  Business Response

  Date: 05/14/2025

  This is for an FCE- Functional Capacity Evaluation serious of test that help determine the patients safe maximum ability to work.  Typically, FCE’s take around 4 hours to complete (16 units of treatment).  We do not bill for FCE’s because we do not reimburse for the amount of time it takes to complete.  Also, some clinics do not have a therapist specifically for FCE’s so a therapist will travel from an hour away to complete FCE.  This is charge that is self-pay only.  This is explained to the patients up front by the clinic.  I have seen that patients choose to submit it to insurance and see what they can reimbursed for, but CORA dose not bill insurance for these treatments.  
  
  Patient’s insurance with UMR has called in state the patient submitted the billing and they reimbursed the patient $63.00.  It also looks like the patient requested medical and billing records and they were sent out to the patient on 11/08/2024. 

  Customer Answer

  Date: 05/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  they lied to my insurance and said I signed a waiver. They reused to provide a super bill - because they are under contract with UMR. They did not explain all the reasons why they do not bill - simply said I would have to file with my insurance. This exam did not take 4 hours. 
  

  they were repeatedly asked about the insurance coverage. They did not state they were under contract to provide this - UMR states they are. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/8/23 thru 6/23/23 my son received 6 therapies in St cloud Fl office, we provided Health insurance and this insurance cover all Tx. Months later we started to received bills and I called and bring the inf again. Again we still receiving bills and I called with *************** from the insurance and they admitted that they post the payment wrong and they need to fix this problem. On 2024 I called again with insurance representation and they clarified and apologize us for mistake made. Now on ********************************************************************** this case even when a representative from insurance(CMS) by ******** call them and explained Pt doesnt need to received any bill, because we paid already, all phone calls was recorder and notes was taken by **** representative. And every time they have same excuse, information need to give to supervisor and they resolve the problem and never happens. They have problems with medical bills and Pt. I appreciate any help that BBB can bring to me.

  Business Response

  Date: 02/10/2025

  we waived the balance and the patient should not receive any additional statements at this point. 

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patient with Cora Physical Therapy from late Dec 23 through early June 24. I went fairly regularly and had both a primary and secondary insurance that they took. When I first started I asked them what my copay/coinsurance was and they said I didn't owe anything. As time went on I would ask the front desk for an accounting. In April I let them know I was moving and I would be finishing in June. I again asked them for an accounting and they said I was covered and didn't owe anything. I moved and all was well until about a year later or so I got a bill for over a $1000. I was shocked and immediately called them. They said they would look into it. They got back to my later (not sure how long, about 4-6 weeks) and said they had made an adjustment. I got another bill, this time for maybe a little over $700. I called back again and spoke to supervisor. She understood and said she agreed with me and said she would look into it. I never heard back and now they just keep sending me bills for $602. Never called back, didn't show anything other then what they claim was charged and paid. Now a year and a half later they are saying I owe this money. Based on months of being told I don't owe anything I think they need to deal with this themselves and there offices, not me.

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting bills when I have been paid in full.

  Business Response

  Date: 12/26/2024

  It looks like the patient has called in several times to our office and we have explained he had 6 visits and insurance charged a co-pay of $10 each visit.  While going to his visits in the clinic he only paid once in the amount of $10.00 on 6/13/2024.  He then paid online through his patient wallet on 9/12/2024 for $10.00, 10/29/2024 $10.00, 12/12/2024 $10.00.   He called again on 12/12/2024 and he insisted he already paid the other $20.  We are unable to find proof of this.  We asked him to send us proof of the payment.  No proof of payment was ever received.  He later went online and paid $20 in his patient wallet. He now has a $0.  We sent confirmation of this $0 balance over his ******* messages on 12/18/2024.

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had multiple appointments at the CORA Physical Therapy location in Raleigh, NC. The receptionist was charging me the copay for several visits in spite of my telling her my insurance out-of-pocket was met and there should be no copay due. After I refused to set up additional appointments, the office stopped charging me the copays. I was overcharged a total of $156.93.

  Business Response

  Date: 10/15/2024

  We have already spoken to this patient and refunded her $152.66 on 09/30/2024. The patient was happy with the decision and we considered this case closed at that time. 

  Customer Answer

  Date: 10/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22420886. Although CORA refunded less than the overcharged amount, I will accept the resolution and simply not choose them as a provider in the future. My thanks to the BBB for assisting in this matter and for the work you do.

  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting bills for $152 for services completed in April of 2022 that have been paid in full, and at times threats to turn my account over to collections. I have called CORA multiple times to have the issue resolved, and each time I have received apologies, been assured that I do not owe any money, that the issue will be handled, and that I will not receive any more bills. I just received another bill this morning, again for $152.69. This has been ongoing for almost two years now and I need help getting CORA to stop billing me and close my account. I feel harassed, and they have no reason to continue asking me for money that I do not owe them.

  Business Response

  Date: 02/13/2024

  HI there,

  This balance has been written off. Patient is correct, this is not a legitimate balance and it was transferred over to her responsibility incorrectly. I have made the necessary corrections and will send out a zero balance statement today. 

  Thanks

  *******

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Account Number is ********. This complaint is for **** Physical Therapy in **************, **. I had approximately 6 visits in May and June of 2023. Before I started PT at ****, the location assured me that I would only be responsible for my $25.00 copay under my secondary insurance United Healthcare, my primary insurance is ********* Now I received my first statement from **** charging me $50.00 per visit because **** is out of network for United Healthcare. If the front desk told me I was out of network, I would have gone to another PT provider, but to bill me after almost 6 months later that I was out of network is UNACCEPTABLE!!! I am not paying more than my $25.00 copay per visit!!!

  Business Response

  Date: 12/20/2023

  See below comments from our collections Team - looks like this balance is no longer part of patient responsibility and we have moved over to insurance - we should get our issue fixed with insurance. 

   

  I spoke with this patient on 11/27/2023.  I sent it over to Rep *********************** asking to pull money up from patient responsibility.   ****** moved the patient balance from patient responsibility on 11/30/2023. Claims are processing out of network due to credentialing issues.  Per ******* note on the account Claims should be processed under group and not individual therapist.  She called Empire, per call 
  Ref # D33341033168208 rep stated claims are processing under the group and that she cannot find a contract stating that **********.
  The amount that had dropped to patient responsibility which she received an statement for was $100.45.  But as I told her on 11/27/2023 that had been removed from her patient responsibility while we work on the claims. 
  
  
  

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: **** ********* ***** ********, ** *****
  
  I started going to CORA for physical therapy on my back this year. Before I started I asked what would be my out of pocket cost, and they said $25 each visit. The first time I visited ( I believe in either May or June) I worked with ****** and I had a positive experience. They said I would be working with ******, but when I went back I had to work with ******** because ****** wasn't available. ******** had me sit for 38 minutes with no help. She would holler to get a ball or do this or that but did not assist me. I left and told CORA I wouldn't be back. They called and apologized and told me I would work with ****** if I came back. I went back a 3rd time and worked with ******, and she wasn't available for 30 minutes of the hour I had. Then she worked with me for 15 minutes and walked away. I was upset and told them I paid $25 for an hour. ****** then came back to me and said she was going to work with someone else, but I could stay if I wanted to do exercises on my own. I told her I could stay home to do exercises on my own. I was upset and decided to not go back. Then they sent me a bill for $105. I called the number included in the letter for questions about the bill. I have asked to speak with the office manager over billing named *****. I have left 3-4 messages for 2 weeks straight without a response. I I'm upset because I was told I would only have to pay $25 out of pocket each visit, but now I'm receiving a bill. Then on top of that I also didn't have a good experience.

• Initial Complaint

  Date:07/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a total knee replacement in December of 2022. I am 70 years old. My Surgeon recommended that I go to physical therapy after the surgery. I live in Boca Raton Fl. I called my Insurance co. they said that Cora Health Services 3350 NW 2nd. Ave Boca Raton Fl. was in network with my insurance which is Blue Medicare of Florida. I scheduled a free evaluation on 1-26-221. They told me that they take my insurance & scheduled me for 6-visits (1-Hr. each visit) on my sixth visit they told me that I had a bill due for $431.92 I asked them what that was for & they told me that they billed me & my insurance co. for my FREE evaluation & 6-CO Pays @ $40 per co pay.... I was NEVER told about a co pay on the first visit nor on all the other visits until I went there for my 6th. visit.. So I called my insurance company & they told me that Evidence of Coverage (co pays) has to be told to me on the first visit..Do I have a case against Cora Health Services to start a grievance against them for this bill?? Please Help ME.

  Business Response

  Date: 07/24/2023

  Patient was scheduled for a consultation with CORA on 1/17/23.  After the consultation was completed, he agreed to a full evaluation and started therapy.  His co-pay on his policy is $40.00 per through Florida BCBS.  (I have attached the benefits verification on this response).  He called with a BCBS representative on 4/17/23 and they also verified this information.  Then he calls back and states he will get an attorney if necessary, so as to not have to pay his portion of his contracted agreement with BCBS.  We tried to explain that a patient knows their benefits and he was in the conversation with the insurance when they confirmed the $40.00 amount.  To try and work with him, on 6/5/23 I offered to give him a reduction of $80.00 adjustments because he stated he was not aware of the 2 times he was billed for RTM (remote therapy monitoring) and also a prompt pay discount of $62.38 if he paid in full...this would reduce his balance from $431.92 down to $249.54 for his payment to clear his account in full. 

  Customer Answer

  Date: 07/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dispute concerns my dependent's physical therapy payments in Middlesboro, KY. Over a course of 18 visits, the payments were made at time of service as required by the office involved. I have been receiving for several months now, billing which inaccurately reflects payments made, and insists that we owe $164.99. The patient payment columns do not match receipts and so I am assuming an error in accounting which I am told is due to the software in use. An itemized billing was sent which was supposed to more accurately reflect the amounts paid, but offers no new information or even an alternative information. The receipts that I have total around $140.00 in payments which are underreported or not reported in the statement. I have called several times to update the account only to be assured that the statement is correct. I have been unable to find resolution and am tiring of the process. It seems I have met an impasse. The statement is arranged so very distorted from actual as to make amendment unreasonable. Perhaps a word from you would gain some traction that my attempts could not.Thank you,****** *

  Business Response

  Date: 05/16/2023

  We have reverified with patients Anthem BCBS Kentucky that there was a yearly deductible of $850.00 and a copay responsibility of 10% of allowed contracted rates of each charge after deductible is met.  Spoke with ******** with reference #********.

  Per insurance conversation today, the patient had remaining $250.00 that was applied to the deductible/$115.77 to the copay/$3174.00 remaining in claims that are still being appealed with the insurance 8 claims (they are requiring copies of medical records to be submitted which we are sending).  The patient's out-of-pocket amount due to date is a total of $365.77 and the patient has made payments totaling $200.78.  This is leaving them with a balance due to meet the amount that insurance processed of $164.99 as of today.   When a payment is made on an account and it picks up an outstanding balance, it will apply to the oldest outstanding amount and once the claim is paid in full, it will no longer show up on a billing statement which is why the monthly billing statements are not showing all amounts paid on the account.  

  I have attached an itemized showing all details listed above and a copy of the signed financial agreement which states this is an estimate.  There is no guarantee until claims have fully processed.  I believe the issue arose when the insurance applied deductible amount to claims and patient thought they had already met that amount for 2022.