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Business Profile

Taxi

Transportation Services Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am on a transportation program to help me get to and from work for 90 days. Every week the dispatch receptionist is continuously disrespectful, the manger is aware of *****'s unprofessional disrespectful lack of customer service and has done nothing about it. ***** has advised me they will not be hauling me anymore due to me standing up for myself when ***** becomes disrespectful in the AM. I just moved to **** OH unfortunately I have noticed there is only one cab company available in ****. *********** is present to book a ride on the app but declines the request due to no drivers in the area. I would like to get this issue resolved so I am able to get to & from work and continue my program

    Business Response

    Date: 05/29/2024

     

    In response to the complaint issued against Black & White ******* in ****, ****, the complainant stated that our dispatcher was continuously disrespectful and that management was aware and did nothing.

     

    Management sits in the ************* and is able to listen into calls as they flow in. Management has been speaking with the rider, but has not been able to satisfy the rider.

     

    Black & White has a "Transportation Contract" with a "Community Transportation Program" provider, for qualified individuals who receive rides for work and other necessary transportation needs.

     

    In the contract, it defines a period of time when the rider must be ready to load into the cab. We call it the "Pickup Window".

     

    The Pickup Window is a large enough time slot, to allow for the rider to arrive to their destination prior to the appointment time.

     

    The rider has repeatedly refused to load in the "early portion" of the pickup window.

     

    Upper management, multiple drivers and even the transportation underwriter, has spoken to her, but the rider continues to refuse to load when the cab arrives.

     

    Talking with the underwriter, it was decided that they would arrange for another mode of transportation for their client.

     

    It should be noted: If they don't ride, we don't get paid.

     

    Sincerely

    ***************************, president

Transportation Services Corp. is NOT a BBB Accredited Business.

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