Complaints

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• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ok. i have a 14 + year old cat ***** hes jerryatric so on 7/22 i took him to that business to be treated for DIARRHEA WHEN WHEN WE GOT IN TO SEE *** the first thing i told him was that ***** was NOT TO HAVE STERIODS NO because i knew what the side effects were so when i said that he him hauled around then spude out a bunch of stuff that i didnt under stand when you say NO or stop and you have to INSIST SOMEBODY GETS RAPED but any how he used a very strong steriod any way like there was NO OTHER treatments wrong depo-medrol injectable NO DOSE SIZE ON THE PAPER WORK IT LOOKED LIKE A HUMAN DOSE TO ME is what he used dont forget i told him no he said this will knock it out of him $ 140.42 was the first visit second visit 8/9/22 same thing first thing i said was NO MORE STERIODS so he danced around agian and made it sound like there was no alternative totaly incorect his diarrhea was a little better but he also give him vit. b-12 all three times whitch didnt cause his issues so that bill was$ 102.42 at this point the groths on his chin and gums were growing the direct side affects of what he was told not to use see side affect of those drugs so third visit *** dodged me that time and so ***** had to see and other incompptent dr i told her to NO STERIODS and so she tryed to tell me steriods was for cancer so she used the same drugs now the the tummers were hudge see enclosed photos she told me the tummers were CANCER AND NOT FROM THE STERIODS BUT PRETTY MUCH ROTE ***** OFF AT THAT POINT KEEP IN MIND THEY HAD NO IDEA IT WAS CANCER JUST ASSUMED IT BILL WAS $ 163.99 SO AWEEK LATER SO A WEEK LATER I CALLED THERE OFFICE and left a message to have *** call dr metz and make a game plan to SAVE MY CAT THAT NEVER HAPPEND so an other week i got really WORRIED for ***** so I had dr **** do SURGERY TO FIX HIM HE SAID IF IT IS CANCER THE SURGERY WOULD KILL HIM BILL WAS$ 844.48 SEE PHOTOS MORE DETAILS ON REQUEST

  Business Response

  Date: 12/12/2022

  To whom it may concern, 

  This letter is in regards to Mr. ***** ***** concerns regarding hi 14 year old feline *****, which was seen 7/12/22 and 8/9/22 for services at Heidt Veterinary Hospital for a history of chronic diarrhea 1 year in duration. 

  He stated that he had money constraints and declined blood work and radiographs to further diagnose his condition. Treatment for a tentative diagnosis of IBD was discussed with Mr. *****. All treatment/injections were discussed, agreed upon and performed in the exam room with patient and client present. At no point did Mr. ***** decline the treatment discussed. 

  On 8/9/22 Mr. ***** returned for a follow up stating *****'s diarrhea was much improved, but not resolved. On September 19th, 2022 ***** was seen by our associate DVM at Heidt Veterinary Hospital regarding a growth that has developed on *****. 

  On 9/27/22 Mr. ***** elected a second opinion with another hospital as per phone conversation. 

  I personally reached out by phone to Mr. ***** multiple times 11/29/22 and 12/1/22 to discuss *****'s conditions and treatments indicated for condition presented at the time of service. 

  We regret that Mr. ***** feels that treatment was performed without consent. 

  Thank you,

  Dr. *** ******* 

  Customer Answer

  Date: 12/16/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: That is a complete lie. I told him he can't use steroids. He went and did it anyway. He made it sound like it was the only treatment. They didn't care. The last time I talked to him on the phone. He stated he would give me my money back but he told me to call the other vet who fixed the cat and see if the vet would work with me on my bill for the surgery the cat had to have. I want you to cover the cost of the surgery. 
  
  
  
  Sincerely,
  
  
  
  ***** *****